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    • I apologise if I was being unclear. Where it currently stands is that they will have it repair, placing scaffolding in our garden for 5 days. They have moved fast, but we will still have to postpone our contractors, meaning, we won't necessarily have the work done in time for the wedding and therefore will incur additional expenses for either a marquee or a wedding venue. They are vehemently against having any kind of liability in any regard but continue repeating that they are legally entitled to use our garden for their repairs (I believe this is true unless the work can be carried out using a cherry picker). The neighbour seems either indifferent or oblivious to the fact they can't reach all of the side of the roof from the space where they can place the scaffolding. They have asked their roofer of choice about using a cherry picker but the roofer has said it wasn't possible. It's not clear whether the roofer doesn't want to use a cherry picker or whether there is an issue with it. They have told us it is a problem that we are installing a gazebo as it will prevent them to access their roof from our garden in the future?!?  
    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
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Lady H v Lloyds TSB


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Have had issues with TSB for some time but have left this on the sideline for a while as have been dealing with MBNA and Monument. But now TSB are taking the "P" Briefly have had account with them for 20 years + all ok until about 8 months ago when i went back to work after maternity leave. Had a DD set up for nursery fees. First few months went ok but then for some reason TSB started paying DD twice now this DD is for over £600 so for 3 months I was overdrawn and other DD/SO were being returned. It was their fault but they refused to repay the charges incurred due to THEIR errors. Anyway this went on for couple of months and in the end my whole salary was taken up in charges. I opened another account and had all my DD/SO transfered to this account. Now I have a loan with TSB so this DD was also transfered. Had letter a couple of days ago from new bank to say TSB had not been collecting DD. Checked TSB account and ALL DDs had been cancelled but TSB are still collecting loan DD from account which I have closed(or had notified that I wanted closing). As a result this account is over £800 O/D and when I spoke to them they said tough will carry on collecting. Can they do this ? I have now started the ball rolling to claim back all charges but I haven't got a clue what to do about the loan they are refusing to collect payments from my new account I cant manually pay as they will still collect from old account. Any advice or input would be great as although I have spoken to them about it I now need to put it in writing.

Mrs H

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Well have tried ringing Lloyds TSB again and getting through to their Indian call centre. This time they wouldn't put me through to branch so think it will have to be a very strong letter. This "closed" account is getting more and more overdrawn and I can't see how they can justify their actions. It is not as though I am refusing to make the loan repayments I set up a DD with my new bank but they are refusing to collect. Think they are digging a deeper hole for themselves. Will just have to continue now with my claim for charges which are increasing by the day. Am at a loss as to what to do about the loan situation but will update as and if there is any progress. Any input on this would be great, has this happened to anyone else?

Mrs H

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I would collect all the information on the DD from the TSB account ie agreement number, and try to find out the sort code and account number the loan is paid to.

 

It might be that it goes to a general TSB sort code and account number and all you need to make payments is your individual account number for the loan.

Then you can set up a standing order from your new bank account where you're in control of the payments rather than the bank.

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Hi wildheart83.

 

Have already tried that I have all my loan account details from internet banking and already have a DD set up with my new bank. Luckely it was set up for a couple of days after my origional payments were coming out of TSB account. TSB know that I have another DD set up but as I say they are refusing to collect the money from my new account. Each month I have had to cancel the payment from my new bank account because TSB are taking the money out of the account that I requested to be closed. There is no money in this account and as a result this account is now nearly £1,000 O/D this is made up of loan payments and of course costs. What they are doing is stupid they have an account with a large O/D due to their actions not mine when they could be taking the money from my new account the loan would still be getting paid and hence no O/D on the "closed " account. I can't understand their mentality and it is so frustrating. Am now thinking of getting a loan to pay off the remainder of this loan with TSB and claim back my charges and am tempted to tell them to go and whistle for the loan money they have taken out of this account.

Mrs H

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I know this is probably a silly question but when you try to cancel the DD on the TSB account what does it say?

 

I know you can cancel almost every DD through Internet Banking, but that some are restricted.

 

As far as I can remember (I used to work for TSB) the bank are in breach of the DD guarantee if they refuse to collect the DD from the account that you've requested but I would double check as things may have changed.

 

If you have copies of letters to the bank requesting that they cancel the DD and take the payment from the new account, which they haven't done then you can take action against them.

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Dont know if this is relevent but I have a select loan with lloyds. A provision of this loan is that it is repaid from a Lloyds Selcet account ONLY and not from another account elsewhere. Still sounds like they are being right ar*es

 

skb

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I know this is probably a silly question but when you try to cancel the DD on the TSB account what does it say?

 

I know you can cancel almost every DD through Internet Banking, but that some are restricted.

 

As far as I can remember (I used to work for TSB) the bank are in breach of the DD guarantee if they refuse to collect the DD from the account that you've requested but I would double check as things may have changed.

 

If you have copies of letters to the bank requesting that they cancel the DD and take the payment from the new account, which they haven't done then you can take action against them.

 

i cancelled my DD on internet banking and when i checked yesterday it is still showing no DD/SO from the account. Also when the DD was initially cancelled I got a letter from them saying "we note that you have cancelled your loansdirect DD etc" Thanks for the info regarding the DD guarantee i will check this and put it to them looks like I will have to call into my branch though as like pulling teeth with those people at Indian call centre.

Mrs H

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Dont know if this is relevent but I have a select loan with lloyds. A provision of this loan is that it is repaid from a Lloyds Selcet account ONLY and not from another account elsewhere. Still sounds like they are being right ar*es

 

skb

 

Hi SKB you'r right they are being ar*es. I haven't checked this but surely I would (should) have been made aware of this when I took out the loan!!

The problem is now the account is so overdrawn only because of their actions that even if i pay the loan amount in each month then it will only get eaten up with charges. I am gong to compose a letter to them pointing out all of this so thanks for all the advice. Crap letter writer though so will post it before i send it any input would be most most welcome

 

once again thanks all

Mrs H

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Take a screen print of your internet banking screen showing the direct debit list (and showing that the dd isn't there) and also take the letter stating that you've cancelled the DD and also a screen shot of the new account showing the DD being there and take it to the branch.

 

They might try to fob you off saying its loansdirect who are at fault but they have all the contact info needed.

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  • 4 weeks later...

Well have been so busy with MBNA and Monument that have let this one slip a bit but I am now back with avengance.

 

Loan situation is still the same so I am ready to do a really strong letter to them pointing out that they are the idiots and not me

 

Current account although I "closed" this when I opened my new account it is still O/D because of the above. Printed off statements from internet a few months ago but they only go back 2 years (about £600 charges so far) so am going to send them a full S.A.R for my banking history (don't want them to get away with a single charge)

 

Also have 2 credit cards with them which I have had for some time and I know that there must be loads of charges on them so will do a S.A.R. on both of them. I have been getting pestered by telephone on both these cards as they are on reduced payments for the time being some days getting up to 8 calls on each card so will be sending harassment letter me thinks.

 

The Platinum card is the worse so I have already sent in a CCA request the 12 days are due up on Friday 13th April (could be an unlucky day for them)and i have sent a CCA request on the other card today so fingers crossed. Will keep you updated think this is going to be a long journey!!!

Mrs H

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Well just to update on my platinum Visa Card. On the final day Friday 13th April I received a letter from Lloyds saying that they had received my request and would deal with it ASAP. Later on that day another envelope arrived which was hand delivered no letter or compliments slip inside just my "agreement". Well I think that I know the answer but I would appreciate your input as to whether you think this conforms to an "agreement" (sorry can't san document as in work and have no facility)

 

Headed "Application Form/Agreement

 

Top right hand courner "signed on behalf of bank" No signature just a date stamp saying "recd 11th April 2007" me thinks a disguise to cover up the fact that it had not been signed but it was crystal clear it had not.

 

Next line "Account Number" a number had been inserted which was not my account number then it had been crossed out and at the top of the form indiferent pen and different hand witten my account number had been written in.

 

The rest of the form was just my personal details andone interesting thin is that the part where my date of birth had been written in had been crossed out after the form had been copied. I can tell this because it had been tipexed then gone over in black marke and then scribbled over again in biro??

 

Finally at the bottom a box withmy signature in stating"consumer credit act etc" and underneath a statement saying details of cancellation to follow etc.

 

No interest rate no credit limit no terms or conditions no statement of account included. What do you think?

Mrs H

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Does anyone have any thoughts on the "agreement" that I have been sent. I have not been able to scan it as yet but will try to asap. There are no prescribed terms on the form it basically looks like an application for the card. Even the T & Cs they sent with it do not contain anything regarding interest rates payments etc. Want to be sure before I write back to them though so any input would be most welcome

 

xx

Mrs H

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Well after having a good read around the site I din't believe that the document that they have sent me is a "true copy of my origional agreement" It is not signed by them and it contains absolutley none of the prescribed terms interest rate credit etc. IMHOwhat they have sent me is nothing more than an application form. I have therefore written to them to point this out. The clock is still ticking their 12+2+30 days run out on 13th May although they are already in default so no further payments to them.

Mrs H

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