housekeeper v LTSB

[housekeeper]

hi just checking i've filled AQ149 in correctly, in section G, i've put from the( new strategy for AQ) 3# quote and then on a separate sheet put 2# quote. do i need to send the SC&M a copy of this AQ149?:o

[BARTY]

Hi

Yes send a copy to SC&M.

Barty:)

[housekeeper]

just looked on line at my bank accounts and LTSB have paid £375 into each account quote 'good will guesture' £750 in total!!! my AQ is due in by the 7th Apr. their taking the p... ha. will write an no thank you letter to night do i also have to write to the court taking this 'good will gesture' as they call it, off from my claim total?

[housekeeper]

hi i've just recieved a letter from a 'Richard Major' customer service recovery centre. it reads;

Thank you for getting in touch with us again. i am sorry you are still unhappy about your account charges.

we've already explained that we believe it is fair to charge you for extra services that you've asked for,as long as you know about the charges in advance. when you didn't have enough in your account to cover a payment you'd asked us to make,we had to agree to make it by setting up or increasing your overdraft, or tell you we couldn't agree it. we feel its only fair to charge for our services in considering and implementing this.

we've made it easy to keep a running check on how much is in your account.you can get an up-to-date belance at any of our cash machines,over the phone,on line and by weekly text to your mobile.

if you know a payment is going to take you over your agreed limit,you're welcome to see if there's anything we can do.

generally we don't agree to adjust any of these charges but i can tell you that on this occasion we are prepared to reduce the charges by repaying you £750 in respect of both the accounts you have complained about.we will be credit £375 to account xxxxxxxx and £375 to account xxxxxxxx. these amounts will be credited in the next few days.we have also waived £35 of charges that were due to be taken from your account on 2 April and £30 that you have not yet beenadvised of. it is not bank policy to refund interest.

i hope you now feel that i've been able to answer all the points you raised with us please treat this letter as our final response this means that if you're still unhappy you can ask the financial ombudsman service to investigate your complaint so long as you do so within six months of date of this letter

i am enclosing a booklet about the financial ombudsman service which includes address and telephone numbers.

he did not enclose the booklet this letter was also dated the 6 march 07 and i got it today!!!! anyone any advice please:confused:

[nicsussex]

generally we don't agree to adjust any of these charges but i can tell you that on this occasion we are prepared to reduce the charges by repaying you £750 in respect of both the accounts:

 

Oh yes you do (currently at least!) No real surprise here there is a letter in the library to respond with

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

[housekeeper]

found the letter to send back to them letter 6. but what should i do about the court? i'm taking my AQ to the court on mon or tue as it has to be in by the 7thApr should i also write a letter to the court manager and take it in with me if so is there any temples for such a letter couldn't find one!!!

[housekeeper]

can someone please tell me if i need to tell court about this money they have given me. as you can see above i'm due to put my AQ in!!!!!!

[housekeeper]

has you can see from my last two threads i need to know if i need to tell the courts about the money ltsb have paid into my account:-?

[BARTY]

Hi

To be honest I don't know, but if it were me I would send them a quick letter about it, will do no harm. There are no template letters as far as I know.

Barty:)

 

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html I WON!!!! :-D

If I have helped, please click my scales.

[housekeeper]

ok thanks barty. i think i did see one on someone elses threads but didn't save it!!! and can't remember who's it was, silly me!!!!

[housekeeper]

hi, i'm abit confussed:confused: !!!! (nothing new to me) took my AQ to the court today. with the new 'draft order for directions' which as 14 days to send defendant and court my court bundle is the 14 days from today giving in the AQ or 14 days from when i get a court date?:o

[John72]

Hi

 

The 14 days will commence from the date of the directions order being made (if indeed it is) by the Judge.

 

John

[housekeeper]

Hi anyone!!! i recieved my court date today the hearing is on the 19 june at 2pm. what do i do now!! do i now get my court bundle together and send it in? is now i have 14 days to do it?

[Michael Browne]

What exactly does the order say?

[housekeeper]

DISTRICT JUDGE TROMANS has considered the statements of the case and allocation questionnaires filed and allocated the claim to the small claims track.

the hearing of the claim will take place at 14.00 on the 19th june 2007 at plymouth county court, the law courts, armada way, plymouth PL1 2ER and should take no longer than 15 minutes.

the court must be informed immediately if the case is settled by agreement before the hearing date.

[Michael Browne]

Nothing else? Nothing about filing and serving documents you intend to rely on 14 days before the hearing date?

[housekeeper]

no nothing like that the notes on the bottom of the letter just says;

 

if you cannot, or choose not to attend the hearing you must write and tell the court at least 7 days before the date of the hearing the district judge will hear your case in your absence but will take account of your statement of case and any other documents you have filed.

 

if you do not attend the hearing and do not give any notice that you will not attend the district judge may strike out your claim defence or counterclaim. if the claimant attends but the defendant does not the judge may make a decision based on the evidence of the claimant only.

leaflets explaining more about what you should do and what happens when your case is allocated to the small claims track are available from the cort office.

 

thats is it!!!!

[nicsussex]

Is this another stance from the courts - knowing that SC&M never produce their court bundle, are dispensing with it to free up more court time - similar to the dispensing of AQ move?

[Michael Browne]

I would phone the court for clarifiaction:

(a) that this is a full hearing, not a preliminary or directions hearing

(b) whether you need to file and serve documents ie your court bundle 14 days before

[housekeeper]

but what should i do? can i send in a court bundle even thou its not mentioned on the letter?

[housekeeper]

sorry don't take any notice to the above!!! we must of been writing at the same time!!! ok i phone the courts tomorrow

[WhatMoney?]

15 minutes? Mine says one hour!

[housekeeper]

mine definately says 15 mins, hopefully llodys will pay up by then!!! the thought of going into court gives me shievers!!!

[BARTY]

Hi

It's the same one as:

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/80174-suz-llyodstsb-help.html

except hers is on the 20th, same court, same 15 minutes.

Barty:)

[housekeeper]

yes thanks barty

i read through her threads. i may still phone the court tomorrow and see what they say!!!