Mortgage Express ROUND 2

[nathal]

After succesfully claiming my charges of Mortgage Express, my friend has sent prelim to claim the charges back.

 

Prelim was sent, and letter of acknowledgement was received from Mortgage Express.

[nathal]

Final response received from Mortgage Express.

As follows:

 

Dear *******

 

Thank you for letter of ******** acknowledged by my colleague. I have completed my investigation.

 

we believe our charges are reasonable and comply with the legislation in this area. We are however aware of concerns expressed by OFT and within the industry generally. We're currently undertaking review of our charges to ensure they are still appropriate taking into account various cost reduction exercises we've completed over the last few years.

Because we have not yet completed our reviews of the first two types of charges (telegraphic transfer fee, unpaid dd) i am willing to waive these in full as a gesture of goodwill.

 

turning to the matter of the ARREARS ADMIN FEEs, i regret to tell you that i cant agree to your request to refund them. These fees are a reasonable reflection of our additional administration costs of supervising your account while in arrears. This administrtion includes contacting you by telephone and letter, considering, agreeing and monitoring arrangements for payment by payment by installments, writing default letters and preparing instructions for debt counsellors and enquiry agents. in addition to this there is the lost revenue to ourselves from not having the missing installments available to us for further lending or to be on deposit and the subsequent interest that could be earned.

 

We're hope your happy, blah blah

yours

sincerely

 

john henson

cust relations

[nathal]

btw they have offered part settlement, everyting but the arrs admin fee

[TideTurner]

Any update on this Nathal?