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    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help morrisons car park


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I have bumped my car into a barrier on a morrisons retail carpark which is shared with argos and homebase, is this private land am i covered as I am a named driver on a fully comp policy with citreon insurance, help

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Not an insurance expert but when I've consulted others who are on this issue the feedback I've had is that unless there's a specific term that excludes private land then you're covered and the perception that fully comp doesn't cover you on private land is an urban myth.

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From memory (bit rusty on this bit) any private land that the public have access to i.e. a car park, then it is regarded as the same as the public highway with regards to insurance etc.

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Also I've just remembered that someone tried to claim against my insurance for an accident in a private car park. My insurers were prepared to pay out (until I proved that I was not at fault, I hasten to add!).

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I have bumped my car into a barrier on a morrisons retail carpark which is shared with argos and homebase, is this private land am i covered as I am a named driver on a fully comp policy with citreon insurance, help

 

There have been a number of problems with supermarket barriers. Can you say a bit more about how you came to hit it?

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You are covered on private land.

 

the only policy that doesn't provide cover is the RTA Act (1998) cover only, which is very rare

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when i was employed years ago as a security officer, we had several problems like this on supermarket car parks.

if there was a " no liability accepted " sign, ( which there usually is ) then they will argue all the way, but if the law has changed then perhaps someone could explain further.

as far as i am aware, you park at your own risk. if two cars collide then you sort that out with insurance companies, but items of "furniture" such as bollards, dustbins and even rolling shopping trolleys are another thing.

i will be interested to read how this one goes.

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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I'm not really sure from the OP if he's trying to claim against the supermarket or just worried that his insurance won't cover him if he claims for driving into a stationary barrier?

 

There have been some recent incidents with incorrectly secured barrier arms swinging into cars and damaging them (and the occupants) which I think is what JonCris is alluding to.

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If damage is caused by the negligence of the supermarket or it's employees it doesn't matter what the sign says they ARE still liable.

 

The next time you enter a Waitrose or Sainsbury's check their cp signs which I understand read that they accept no liabilty unless caused by them or their employees

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fair play to harrythehawk for getting his claim settled.

i take your point joncris, but as you say the sign s on sainsburys do say "unless caused by them or employees".

i imagine it all depends on who owns the land and how prepared they are to argue the case.

at the end of the day accidents happen.

i myself had a car damaged on a town centre market place by an unsecured entrance gate. i argued the case for 8 months and won, BUT, there were NO signs stating they didnt accept liability, plus i had the good sense to inform them to check their cctv, which would have shown the whole event happening.

sometimes it's just the luck of the draw.

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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The Motor Vehicle (compulsory Insurance) Regulations 2000 amended the Road Traffic Act 1988 to include public places, ie car parks. Therefore a motor insurer in the UK cannot write this out of their policy if it is to comply with both UK and EU law.

Under section 143 of the Road Traffic Act 1988 ("the 1988 Act") it is an offence to use, or to cause or permit someone to use, a motor vehicle on a road unless its use is covered by an appropriate policy of insurance or security ("the insurance requirement"). "Road" is defined in section 192(1) of the 1988 Act, in relation to England and Wales, as any highway or other road to which the public has access and, in relation to Scotland, as any road or other way to which the public has access. In the case of Cutter v. Eagle Star Insurance Company Ltd, [1998] 4 All ER 417, it was held by the House of Lords that the expression did not include a car park or similar public place.

 

For the purpose of complying with the directives these Regulations amend the 1988 Act first by extending the insurance requirement to the use of vehicles in public places other than roads and, secondly, by making provision for the reporting of accidents and the production of insurance documents where an accident occurs in a public place.

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We still don't know what the OP wants to claim and from who? To me this could read that he wants to claim from his own cover for accidentally bumping into a barrier whilst parking. Would bruce288 be kind enough to comment?

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Bruce,

 

From what you are saying, it appears that you bumped into an immobile object. It does not matter where this occurred as it appears that you wish to claim for damage to your vehicle. This will be covered under the "Damage to your Own Vehicle" section of the policy providing that it is comprehensive. Any claim however will be subject to any excess clause & may affect the No Claim Bonus.

In addition, the owners of the car park may claim against you for damage caused to their property.

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There has to be a measure of negligence on the part of the company or it's employees

 

If there wasn't then they wouldn't be liable anyway, with or without the sign. :)

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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Zam I assume your refering to the OP circumstances.

 

If not then even if a sign states no liablity 'howsoever' caused if the company or it's employees are negligent they are liable

 

Kind of, I was just observing that putting up a sign almost never makes any difference to a company's liability. If they are negligent they will be responsible sign or not. If they are not negligent, they won't be responsible, sign or not.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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