Jump to content


Gertrude vs Barclays


Gertrude
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6269 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Sent my first letter, SAR and have received this reply.

 

"Please be aware that the bank is not under obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you within the next few weeks without charge on this occasion. We would advise however, that statement information prior to 2000 is stored manually rather than on computer. Therefore, if your account was opened prior to this time, there may be an increase in the time required to collate the information you have requested. I apologise in advance should this delay be the cause of any inconvenience to you.

 

As regards your mention of "manual Iintervention", the DPA does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day ttransactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data", under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

 

As the Bank is providing the copy statement on a complimentary basis your payment is returned herewith."

 

I am not sure what they are trying to say regarding manual intervention.

Please could someone enlighten me.

 

thanks

Gertrude

Link to post
Share on other sites

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

If in doubt read the

FAQs

 

If still in doubt - ask!

Link to post
Share on other sites

yep

ignore it.

you wait till the next one in the series.

 

it makes me wonder if they think they 'have' to reply to our requests, just out of delaying tactics

 

dx100uk

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

 

Many thanks for that. Cant wait for the next instalment from the Bank

Gertrude

Link to post
Share on other sites

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

 

 

Many thanks for your reply

 

Gertrude

Link to post
Share on other sites

granted.

 

more tea vicar....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

hehe

 

i did that just before the tv prog and ofcourse the sig have only just come back

 

how emm.....:lol:

 

dx100uk:idea:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...