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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dylon vs the woolwich


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Well, you need to play it by ear but here's how I would do it.

 

On the day if no one turns up for Barclays

 

a)present a prepared N225 which requests Judgement by Default. The judge may refuse to accept it and adjourn to give Barclays more time.

 

If judge adjourns,

 

b) Present Draft Directions and ask if he will conisder making the Order so that the case can be quickly and easily settled.

 

On the day if some one does turn up for Barclays

 

c) If either Barclays or the judge suggests a Stay, present your written objection to Stay

 

regardless of whether or not a Stay is requested and/or granted,

 

d) Present your Draft Directions for exactly the same reasons as b)

 

So you need to take:

 

1. POC

2. Updated Schedule of Charges

3. Pre-filled in Request for Judgement link is http://www.hmcourts-service.gov.uk/courtfinder/forms/n225_0406.pdf

4. Draft Directions & reasons why they should be granted link is http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires-11.html#post510137

5. Objection to Stay link is http://www.consumeractiongroup.co.uk/forum/bank-templates-library/17065-application-removal-stay-updated.html#post1046820

6. Schedule of your Costs to date (which I will PM you)

7. Copies of all court Notices you've received

  • Haha 1

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Thank you welshcakes for the email,I received a letter from barclays today it reads like this;

Dear Mr.xxxxxxxx

Unauthorised Overdraft Cherges["bank charges"]

You have referred your complaint about bank charges for determination in court.

We believe the chsrges are legal,fair and transparent.

Since you filed your claim in Court Barclays [along with a number of other banks]has now become involved in legal proceedings with the Office of Fair Trading["OFT"]in relation to bank charges which we believe will resolve the legal issues regarding the fairness and legality of your bank charges.You should be aware that the bank will immediately apply to the court for an order to stay your action until the resolution of the bank's proceedings with the OFT.As a result your case is likely to be put on hold until the outcome of these proceedings is known.

Given this court case we have asked the Financial Ombudsman["FOS"]not to proceed with any other case they are hearing until the test case is resolved.The FOS has indicated that as a general proposition it will indeed not proceed with cases which rely on the legal issues being considered in the test case.

We have asked the Financial Services Authority["FSA"] to suspend the normal timetable for dealing with bank charges complaints,and the FSA has agreed to this request

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I do not suppose we need to tell you what do with that letter, being polite; just file it in the circular or rectangular thing that you put your rubbish in.

If I have been helpful please click on my star and add a comment.

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I don't know what happened there Iwill continue,"being considered in the test case.

We will keep you updated appropriately about the proceedings with the OFT.You can also check the lastest position on our website at Personal Banking - Barclays Personal Banking.

We can assure you we have registered your complaint.Please retain your bank records,as this will make it easier for you to support your complaint on resolution of the test case.

Once the legal proceedings between the OFT and the banks finish,we will resolve your complaint as quickly as possible applying the [test case]principles.

As a general matter,we will ensure that your claim will not be adversely affected by the stay of your court proceedings.

yours sincerely

Thomas Hickey

Legal Clerk

Barclays

Are the FOS hearing my case or are the county court as all letters have come from the county court.am I right in assuming this."AS a resulkt your case is likely to be put on hold"what if it isn't.

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Unless you hear from the court to the contrary then turn up.

 

I know this maybe obvious to some, but in court do not oppose the stay until it is requested by the bank or the judge.

 

The banks are up to all sort of misleading activities, it is your claim, subject to the courts directions, you should be in control of it, it is not for the banks to tell you what to do.

 

Which court incidently?

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Thanks for the reply GuildoT,it is Edmonton county court just got home from work nothing from the court as regards a stay so I will turn up at court on monday if it is stayed who do I claim my loss of earnings from as I haven't been informed about the stay and do you think this is a ploy by the bank to gain the upper hand and get the case thrown out because I wouldn't have attended if I had believed the bank's letter?

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If the banks request a stay and it is granted then I would ask for your costs yes, although the banks may say that you were notified in advance and need not turn up.

 

I have not seen any posts about Edmonton court and how they are dealing with stays.

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Do they have to apply in person or can just phone up the court and request it, and as I wasn't informed by the court about the stay who then becomes libel for my costs,also when I turn up on monday can I hand in my objection to the stay who will decide if the stay can be lifted?

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Hello to you all,off to court today still haven't heard anything from the court regards a stay, just one question to ask I have been getting all my paperwork together the draft order for directions a,b,c,d, have already been done haven't they?any help would very helpful at this moment as I am not quite sure what to expect at court today.

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Attended court today to try and prevent barclays putting a stay on my claim I meet a James Cutress from barclays who told me he was applying to the court for a stay and he handed me the reasons why they are asking for a stay they are as follows;

 

VARIOUS CLAIMENTS

 

AND

 

BARCLAYS BANK PLC or ABBEY NATIONAL PLC

 

 

SKELETON ARGUEMENT ON BEHALF OF THE DEFENDENT

for hearings on 13 August 2007

 

1.As has now been reported widley in the press , on Friday 27 July 2007 the OFT and the principal banking institutoins providing current accounts in the uk including the defendant, reached an argreement pursuant to which the OFT has commenced proceedings in a test case in the high court in relation to unauthorised overdraft charges.It is envisaged that the principle arising in the bank charges cases will be covered and finally determined in this test case.

 

2.Attached to this skeleton arguement is;

 

a. The OFT press release dated 26 July 2007 announcing that it was commencing proceedings in the high court on the 27 July 2007 on the application of the law in respect of unauthorised overdraft charges and

 

b. An OFT question and answer document in respect of that announcement.

 

c. The Agreement between the OFT and the Banks.

 

 

3. In light of that test case ,which will seek to expeditiously resolve the applicable legal issues the court is invited to stay the proceedings in the present cases pending the final determination of all the issues in the tset case.

Such a stay would facilitate the orderly resolution of these cases, in the interest of all parties and the efficient administration of justice.

 

4. This court and numerous other county courts have already stayrd proceedings for this reason.In addition,consistent with this invitation, the FOS has decided not to progress complaints about current account charges until the outcome of the test case is known.

 

 

When Mr.cutress handed it to the judge I said that I objected to the stay and handed over to the judge my objection to the stay after reading it he told me it didn't infringe my human rights as the test case was only a few months away,and any injunctions against the bank would have to filed on a different occasion and that he didn't think the bank would take any actions against me.

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Looks like you did your best, can I take it that the judge granted the stay?

 

In my view the test case will not be decided for a year or so. The judge said a few months, even the simplest of cases take 6 months and this is far from simple.

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According to Mr.Cutress the test case is set for the 15 Jan 2008 and should last for a couple of weeks or so,does he think we all came up on the down boat,I would like to bet the banks make it last for longer than that and they will appeal the outcome if falls our way.

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