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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lordi234vNat West**WON**


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hello today i have received my last bank statements for 5 years,now the £5 ive been charged as gone over my overdraft i will be overdrawn by £3 and i have bank charges at the end of febuary of £28.

now do i pay this £28 or just leave it. its my first time on the forum so i need info about reclaiming i am reading other reviews.

 

i had a credit card with Nat West it went to a debt collector Moorcroft and i dont know the charges ect so how do i reclaim when it goes to moorcroft.i only get statements for cccs.

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hello today i have received my last bank statements for 5 years,now the £5 ive been charged as gone over my overdraft i will be overdrawn by £3 and i have bank charges at the end of febuary of £28.

now do i pay this £28 or just leave it. its my first time on the forum so i need info about reclaiming i am reading other reviews.

 

Ok you can reclaim that £28 and also the £5 they charged for the statements. You need to spend some time reading I suggest you start with the FAQs and the step by step instructions this will give you a sound knowledge of the process. Also read some success threads in your bank forum. There are links in my signature.

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last week i went into my local branch i asked for my last 5 year of statements which i was charged £5.

 

anyway at that time i sent a letter requesting a list of charges ,now they have sent me a letter saying in order for us to progress this request please send the fee for £5 basically what do i do ive got them from my local branch!!!

ive added all my charges up so whats the next stage thank you.

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your next stage is the time consuming bit, adding up all the charges and coming to a total. Once you do you are onto the preliminary approach for repayment letter, you should make a schedule of charges ie date order, charge and amount which you will need to send with the prelim. Make sure YOU keep a copy of it as well, you may need it later on in the process.

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ive got a question need advice ive been paying NWB £7 monthly via ccs now can i reclaim that back with my charges and intrest ,and will i have to pay the overdraft off aswell . thanks advice much appreciated.

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I am aware of a few cases (not just bank charges cases) where recorded delivery was not reimbursed. Judges felt that the system deems a letter delivered within 2 days o posting, and that it is not necessary, and is therefore not a reclaimable cost.

 

Having said that, no harm in including it, and see whether they'll try to argue it or not.

 

Incidentally, you do not need recorded delivery. Go to PO, and obtain a certificate of posting. These are free (bonus!), and prove that you sent the letter (not that it arrived), which is all you need to concern yourself with. ;-)

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  • 2 weeks later...

well i added up all my charges ect sent prem on 5 march i didnt send it recorded is that a bad thing??

also i am being charged whilst prem is being dealt with im not going to pay them £28 or late fees.

so basically what do i do 22 march is the last day for them to reply.

 

thanks lordi

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Typical I'd say!!

 

Maybe someone with more experience can give better advice but I'd suggest sending your LBA on 22nd March and include the new charges (perhaps making reference to same in the letter, e.g. "I note since my letter dated xx/xx/xx you have applied futher charges to my account and as such my claim now amounts £xxx.xx as per the amended schedule as attached hereto").

 

Have a read through the forums, I've read somewhere that extra charges can be added on up until court time so you should be fine!

 

Laura

Natwest Bank Plc owe me £1,227.48

06/03/07 - Prelim Sent

16/03/07 - Claim authorised, in full, via telephone...

28/03/07 - Full offer received in writing - YAY

29/03/07 - Offer accepted!

 

Bank of Scotland Mastercard owe me £497.00

11/03/07 - Complaint telephone call logged

29/03/07 - 50% offer received...

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Laura d is correct you can include all new charges taken from your account up to entering claim in court.

 

good luck dpick:x

 

I have just run spell checker on this posting for your Lordi234VNat it came up with "ordinate". Think the spell checker could be with you as well

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yes thats what ive done.theyre consantly putting on charges £88 this week alone! but after i had put my N1 into court.but previously id added other charges on telling them that since the previous letter additional charges have been applied so now the amount in question was different to originally asked and sent in a new list of charges too

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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