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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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ICY -v- Abbey


ICY
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Oh and incidentally on the "Without Prejudice" subject. You can't include anything that is marked WOP ONLY if it contains a genuine attempt at settlement..... figures mentioned and terms. Otherwise it does not have the priviledge to be viewed as such and thus can be included.

 

If in doubt...post it up here either publicly or as a private post and we will advise you. :p

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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cheers srfrench i did try doing so bit my heads a shed at the mo, been doing this all day, maybe the acts will make more sense once i have had a break from the screen

 

On the same score though i want to make sure i dont leave anything out, and i dont want to just put the whole thing in if it is not needed this wouldnt benefit the judge or my case

:madgrin:

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It will trust me lol ;)

 

It took me a few goes but now I quote it virtually verbatim :o

 

Perserverance is whats its all about but it's all totally worth it in the end!

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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UTTCCR 1999 or should i put the whole document in

 

also same with UCTA do i need any particular sections or should i include it all

All, of both

the supply of goods & services act again which bits or all of it ???

None of it - not necessary v Abbey

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Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Is it any use adding

 

The consumer Law Centre Victoria Media release about australian bank fees and The competition report from Northern ireland or would these be irrelevant?

:madgrin:

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The CC report is highly relevant, so certainly include that - in fact thats essential for any Abbey bundle IMO.

 

The Aussie one less so, but worth including as you've referred to it in your witness statement, presumably.

 

Here's some bits to add to your WS if you like -

http://www.consumeractiongroup.co.uk/forum/abbey-bank/726-abbey-charges-5.html#post895532

 

some of the paragraphs from d) would be useful to include.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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your a star gary thanks

 

would i put the witness statement at the front of the bundle or should i keep it as a seperate document

:madgrin:

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Use the second SofE (Pre-estimate one), re-titled as a witness statement as a base, and add some paragraphs from section d) of what I just linked for you.

 

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionnaires-3.html#post482194

 

I would put it at the front - index/title page first, then WS, then the rest.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Icy,

 

Just thought I'd let you know what she paid me for my costs. Bundle WAS prepared but not submitted. Her colleague turned down my request over the phone but I e-mailed Inga & posted her a letter & she then agreed to pay it.

 

Total paid £368.10 broken down a follows:

 

30 hrs @ 9.25 p/h £277.50 5 letters @ 6.75 per letter £33.75 Ink £32.00 Paper £5.00 Postage £9.50 & Potocopying 207 sheets @ 5p per sheet £10.35

 

Could've gone for more on my time & postage in the end because there were lots of e-mails/letters backwards & forwards near the end but I was MORE than happy with this! After I'd submitted my list I did a spreadsheet breaking it down further (to apply to court for wasted costs)but she never asked for breakdown or receipts.

 

Hope this helps. Won't be long now! Keep going!

 

VF

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Is there a copy of the northern ireland report that doesnt have loads of bits cut from it, all i can seem to find is THIS and as i say there are loads of bits cut out and the tables arent complete

 

The CC report is highly relevant, so certainly include that - in fact thats essential for any Abbey bundle IMO.

 

The Aussie one less so, but worth including as you've referred to it in your witness statement, presumably.

 

Here's some bits to add to your WS if you like -

http://www.consumeractiongroup.co.uk/forum/abbey-bank/726-abbey-charges-5.html#post895532

 

some of the paragraphs from d) would be useful to include.

:madgrin:

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The cut bits are deliberately cut - confidential. The important bits are all there, so don't worry about it.

 

Heres the full report, but all you really need is appendix 4.6.

 

Provisional Findings report -Northern Irish personal banking

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Just called Oldham courts to find out whats happening and was told that it has to go before the judge for an allocation hearing, when asked how long this might take he said how long is a piece of string, we have no idea how long it will be.

 

The bundle is now complete and ready to go, just needs to be printed, which apparently according to oldham court, I cant do until the allocation hearing has been heard ?????

 

i was really looking forward to sending the bundle off to abbey and to the court, guess i will have to wait a little longer.:(

 

Gary thanks for all your help, your a diamond :)

:madgrin:

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Just like me ICY, I've got the bundle all ready to go but got to wait until after Case Management Conference on the 28th June to send it.

 

Seems like everything has come to a halt with mine, just waiting for Abbey to settle or see them in court. Oh well, suppose I should tackle CapOne while I'm waiting.

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Just had a thought, do you have any automated letters from Abbey tell you you're gonna be charged?

 

If you do, please please could you let me have copies (obviously without your details) cos I don't have any, Abbey stopped sending them about 2 months before I started claiming and in a mad moment during a clear out I threw them. I know Clarion needs some before Thursday as well, so it would be great if you had them. Ta, just in case.

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could i still send abbey a copy of the bundle anyway, along with a spreadsheet showing costs incurred, or would there be no point.

Obviously i cant send a copy to the court yet

:madgrin:

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Gorge did just that so I suppose you could if you wanted to.

 

I'm not gonna bother till I see what happens with this Hearing on the 28th cos I might not have to submit, even though it's ready to go. Like Villafan I'll still be claiming wasted costs cos I've offered to settle without the bundle costs and been ignored.

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I want to see the full document in print lol

 

its only 183 pages long :eek: , should give abbey something to rest their phones on ect, what i am wondering is will it make them send me a nice big cheque lol :D although i doubt it

:madgrin:

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Has Inga responded to your last letter? I am at exactly same stage as you and sent her an almost identical letter. She will not negotiatiate on her origanal offer with me and says she can no longer help me!!! I am a bit stuck now. Just curious what she has said to you

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She said the same to me, so basically i said i will see her in court and i look forward to receiving thier bundle.

 

just got this months statement and the idiots are charging me £50 because they put me overdrawn by £9 the reason i went overdrawn was the day i filled the car up (i had enough money to do this according to online banking that morning) they then took 3 card payments out of my account, these payments were made 11 days previous, called abbey up, got someone in india who didnt understand what i was saying, so transferred me to a british call centre, reason they charged me? - because they say they had problems with the card system around this time, sorry sir on this occasion we will remove the charges for you.

:madgrin:

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just checked emails and have had this from her

 

Dear Sir,

 

Thank you for you email however, in view of your response I am unable to take

the settlement discussions any further.

 

Kind regards,

 

Inga Kirkman

:madgrin:

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