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    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. So I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app. And then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. So if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully. 
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
    • Farage rails and whines about not being allowed on the BBC ... ... but pulls out at the last minute of a BBC Panorama interview special. It was denied it was anything to do with his candidates being outed as misogynists and Putin apologists, or that farage was afraid Nick Robinson might throw some difficult questions at him ... despite farages recent practice at quickly cowering in fear.   It was claimed 'it wasn't in Nigels diary'     Nigel Farage pulls out of BBC interview at last minute amid Hitler row WWW.INDEPENDENT.CO.UK ‘Panorama’ special postponed as Reform UK party faces row over candidate who claimed UK would have been ‘better off’ if it had...   Waaahhhh
    • i'd say put lowells to strict proof of where the payment came from. cant hurt to send SB letter, even if proved not. at least they get your correct address. they'd have to link the old IVA times scale to a payment  these IVA F&F pots (if thats where it came from) most mugs dont even know they are not only taking most of your payments on fees but also creaming money off to supposedly offer F&F's.  funny when the IVA fails or is complete these sums of money in F&F pots never get given back or even mentions... these IVA firm directors esp with regard to knightsbridge and creditfix were fined and struck off more times than Paul Burdell of Link Fame and still managed to continue to scam people.
    • Hi everyone, I received a charge certificate with a charge of £165  in April 2022 however I never received a PCN and NTO before that. I responded by requesting original PCN reissued in the hope of getting discounted rate which was refused however I was offered to pay £110. I received an Order of Recovery in May 2023 and submitted a witness statement on time by email to get the original PCN re-issued. I received a Notice of Enforcement in February 2024 I contacted TEC that I had submitted TE9 on time and they advised me to submit a late witness statement and TE7. I did as advised and also attached the original email and witness statement as proof to show that I had submitted my witness statement on time. The council disputed my late witness statement by saying that I likely received the PCN and that I did not submit a valid late witness statement without specifying why it's not valid. The court refused my late witness statement without giving any reasoning behind their decision (so much for the transparency). This is really outrageous as I did attach the proof of submitting the witness statement on time and it seems like the court just decided without looking at the case files. Can someone please advise me what should I do now? Any help is appreciated. I have attached all the documents below.   Documents.pdf
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Sent my first Letter today.


tyco
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Hi all,

I have been lurking here for the last couple of weeks reading everybody's posts and building up the courage to make my own claim.

 

Have now decided to take the plunge.

 

Got my wife to go through the statements online last night and have sent my first letter to HSBC asking them for £3800 back in unlawful charges.

 

Lets see what happens.

 

Tyco

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Good luck with the claim. As my own is nearing finalisation I can assure you that whilst the ride might be bumpy, the landing will be sweet.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Recived mt first rresponse from the bank today

They have said that they will investigate and let me know when they are done. in other words they will try and string me along for as long as possible.

There 1st 14 days run out next thursday and the letter before action is already to go. Letys see what happens.

 

Regards

Tyco

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Posted my LBA yesterday what a palaver that turned out to be.

Decided to post the letter on my lunch break and as I walk past my branch to get to the post office decided to hand deliver the letter instead.

Went up to the little counter and presented my letter in a sealed envelope and asked if this could be passed on to the bank manager and could I have a recite to say they had received my letter. The nice lady behind the counter said she was unable to give me a recite as it was against bank policy. I asked her to check this with her supervisor so off she went. When she came back my letter had been opened and she returned it to me with a leaflet about the banks complaints procedure. A little stunned I asked what was going on and she said well it’s a letter of complaint and I would need to follow the banks procedure.

Now I am just a little upset so demand to speak to the services manger. When the services manager comes over I explained what has happened and she seems shocked that this wasn’t the conclusion I was after. So I explained that I wanted my letter passed on to the manager and that I would like something signed to say the letter had been received by the bank. I then explained that if I went next door to the post office and paid o £1 they would do this. Her reply was so you’re trying to save £1. I went mad at this and was asked on a couple of times to "please be quite" as I was starting to make a lot of noise about how they had stolen my money and were making run round in circles trying to get it back. Finally the service manger agreed to photo copy my letter sign the copy to say the letter had been received and pass on the original.

So all in all it took 35 mins to get the bank to sign to say they had received my letter. Next time I decide to send the bank a letter I deffinatly going to walk straight past the bank and get the post office to deal with it.

Tyco

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just trying delaying tactics, dont get dis-heartened, you're not too far off now

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 2 weeks later...

Recived a response to my first letter today. it was the standard letter saying that the charges are inforcible and are the charges i agread to and also pointing me to the banking ombodsman if i want to take this further.

 

I also went overdrawn by £60 this last month and the bank have reversed a number of direct debits charging me £30 ago they even reversed one for £1.50..

In the end they reversed 5 direct debits totalling £220 to get my account back in order as the charges amounted to £150 and were taken out after each reversal.This never usally happens if i do go over my overdraft they usally pay all my direct debits and charge me £125. look like they starting to play hard ball with my account. When i phoned up to enquire about these new charges the memeber of staff i spoke to took a look at my account and wilst larfing said theres nothing i can do and then hung up.

 

The dead line from the letter before action is Thursday so it looks like i will be fileing with the court.

 

I want to be ready to go as soon as the deadline passes so i took a look at the money claim site today and found that the text from the liabry section didnt fit on the form. Can anybody help with what needs to go in here I suffer from a form of dyslexia called word blindness and find it very hard to fill forms in.

 

also what do i use in the claim discription feild. is "Money taken by bank" ok

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the deadline for a response to my LBA has now passed so i guess its of to money cliam.

 

Can anybody help me with what i need to put in the in the cliam details. the text in the liabry section dosent fit also what do i put in the cliam descprition feild.

 

Thanks in advance for any help.

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the deadline for a response to my LBA has now passed so i guess its of to money cliam.

 

Can anybody help me with what i need to put in the in the cliam details. the text in the liabry section dosent fit also what do i put in the cliam descprition feild.

 

Thanks in advance for any help.

Hi Tyco,

 

You might find it easier to fill in an N1 form at your local court instead. The people there are very helpful, and will answer any questions about what bits go where. Additionally, a hand written claim form allows you to enter more claim particulars than the online method.

 

If you do file your claim in person you will need to take a couple of copies of your charges schedule too, so that this can be attached to your claim form.

 

Good luck.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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