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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

dan76 v Lloyds TSB

dan76

By dan76
in Lloyds Bank

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dan76

dan76

Posted
Posted

Just recieved my statements for the last 6 yrs. £467.50 (+ my £10 DPA fee)

I was surprised at how quickly they arrived actually.

Sent the DPA letter on the 26th April and received the statements, complete and undamaged, this morning.

I'm going to double check the charges again, just to make sure i haven't missed anything and then I'll send the letter to claim the charges back.

I sent the DPA request to 48 Chiswell Street. Should I send the letter claiming the charges to the same address?

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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commando

commando

Posted
Posted

Hi Dan,

Not sure about chiswell address for your prelim letter, I sent mine to

 

customer care

lloyds tsb

125 colmore row

birmingham

B3 3SF

 

and thats where I'm sending LBA aswell. Good luck.

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dan76

dan76

Posted
  • Author
Posted

Cheers commando.

I sent the DPA request to the Data Protection Manager:

 

Lloyds Bank PLC

contact

Penny Berryman

Senior Manager

Data Protection Dept.

Chiswell Street

48, Chiswell Street

London EC1Y 4X

 

and as I said the reply was pretty quick. Not sure where to send the letter for the charges. I guess the customer service address you listed would be good. Have you had a reply from them yet?

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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Dappa44

Dappa44

Posted
Posted

Hi Dan, i used the penny berryman address to get my statements, then my prelim went to the customer care address, they replied with the standard letter after only 6 days, then sent my LBA to the customer care address as well.

Data Protection Act Request sent 22nd April 2006 (recorded delivery) to Penny Berryman 40 days up on 1st June 2006.

 

Statements recieved 5th May 2006

Claiming back = £3913.65

 

Preliminary Letter Sent 5th May (recorded delivery) to Customer Care, Birmingham. Told me to sod off on the 9th May

 

Letter Before Action Sent 9th May (recorded delivery) to Customer Care, Birmingham. Told me to sod off on the 12th May

 

Moneyclaim filed issued 6th June (14 days to reply) Time up on 20th June.

 

Acknowledged 15th June (28 days to defence)

Time up on 13th July.

 

Defence Recieved 7th July

 

Going Before the Judge 15th September

 

Court Date 5th December

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dan76

dan76

Posted
  • Author
Posted

Great, thanks guys. I'll keep the thread updated as and when I do anything....

Good luck with yours!

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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  • 3 weeks later...
dan76

dan76

Posted
  • Author
Posted

Received a reply today to my letter claiming back the charges. Two pages detailing how they are entitled to claim back their charges and how I was supposed to operate my account in credit etc etc and that they were not going to refund my charges.

I'm sure this is just a standard response but should i reply to that letter or just wait for the 14 day period to elapse before sending my letter before action?

If you think I should respond to the letter I would appreciate some advice about what to write.

 

Thanks

 

Danny

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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cjm_2006

cjm_2006

Posted
Posted
Received a reply today to my letter claiming back the charges. Two pages detailing how they are entitled to claim back their charges and how I was supposed to operate my account in credit etc etc and that they were not going to refund my charges.

I'm sure this is just a standard response but should i reply to that letter or just wait for the 14 day period to elapse before sending my letter before action?

If you think I should respond to the letter I would appreciate some advice about what to write.

 

Thanks

 

Danny

 

i got exactly the same letter last week. i'd be interested to see yours, no doubt it's identical word for word.

 

i particularly enjoyed the nicely worded threats about withdrawing my cheque book, debit cards and overdraft facility if i continued on this course of action.

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barracad

barracad

Posted
Posted
I'm sure this is just a standard response but should i reply to that letter or just wait for the 14 day period to elapse before sending my letter before action?

 

If they have made it clear it's their final response, you should be safe moving on to the LBA. You may prefer to wait until the 14 days have passed just to cover your back.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 2 weeks later...
dan76

dan76

Posted
  • Author
Posted

Well no further response after the standard refusal letter so I am preparing my LBA now

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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  • 2 weeks later...
dan76

dan76

Posted
  • Author
Posted

Received the following reply yesterday:

 

Dear Mr xxxx

 

Thank you for your letter dated 9th June 2006. I am sorry to hear that you have not been happy with our response to date.

 

Unfortunately there is little I am able to add to our letter dated 26 May 2006 as we have outlined the bank's position on the points you have raised, although i do respect your opinion about our charges.

 

This letter is the bank's final response, which means that if you remain dissatisfied you may refer your complaint to the Financial Ombudsman Service. If you decide to pursue your complaint through the Financial Ombudsman Service you must do so within 6 months from the date of this letter. I have enclosed a leaflet, which outlines how to contact them.

 

Yours sincerely,

 

Jamie O'Neill

 

Is this the standard response at this stage? Should I go ahead and fill out the form on www.moneyclaim.gov.uk or wait until the 14 day period has elapsed first?

 

Cheers,

 

Danny

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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  • 12 years later...
dan76

dan76

Posted
  • Author
Posted

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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Thread Locked

because no one has posted on it for the last 6536 days.

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If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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