Hollyblue v barclays

[hollyblue]

Hi

I'm confused! I sent my original letter to Barclay's in November, requesting statements, and they sent letter a week ago saying they have the right to take longer than 40 days to reply because of the amount of claims they are recieving.

Is this true, and if not what letter do I send now, as the second one shows figures of the claim, and I don't know that

Can anyone help please!!

Thanks

[Bigmac versus]

Yes hollyblue the S.A.R - (Subject Access Request) you sent is clear that they have 40 days to respond, personally i would phone them directly ( i know this is not advised but ) when you phone them advise them they are now over this and you are going to complain to the information commisioner for non-compliance and advise them that they explain to the Information Commissioner that they are allowed more time, never heard of that one before

[Bigmac versus]

Here you can alter letter for non-compliance good luck and keep us updated.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[hollyblue]

Thanks you so much!

I will send the template 2 letter and see how that goes, Im a bit too much of a chicken to phone, at this stage anyway

Will keep you informed!

Thanks again

[Milo19]

Thats rubbish. The amounts of claim they are getting in not your problem. 40 days in ample time for the size of these instituations!

 

Send the non-compliance!

[hollyblue]

Yeah will do, I'll send it off this weekend.

Can you also help with this? I am also claiming against abbey, and it has gone as far as sending the claim letter, they are now 1 week late with their reply, but also I am heading for approx £150 of charges this month, well to come out on the 2nd feb! what do i do about that?

In a bit of a flap!!

[Milo19]

Unfortunately, I had to pay any charges whilst my case was going on. Stick to your timescales. Send the next letter. And when you enter a claim with the courts, you can add these latest charges to the amount!

[hollyblue]

Ok, thanks for your advise!

Have you been successful? And do you know what the average timescale is from first letter to settlement?

[Milo19]

Mine as successful, first letter I sent was dated 11th July. They settled on the 16th Jan. It all depends how much your claiming.

 

If its a small amount, they MIGHT settle without too much persuading. Wouldn't count on it though. Just think of it spending money for your summer holiday, it should take about that long.

[Bigmac versus]

From start to getting to claim at court you should expect to take roughly 10 weeks, obviously this varies greatly depending on your banks responses and obviously the courts schedule.

[hollyblue]

Thanks for that.

I seem to be well behind on that schedule then, think both Abbey and Barclays are doing all they can to stall!!!!

I have to wait until next week to send next letter so will see what happens. Have recieved another letter from both banks saying how sorry they are to hear I have a complaint.... blah. blah. blah.!!!!!

Will keep you informed!

Thanks again