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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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yay101 Vs HSBC - ****WON****


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Yeah, don't think I will phone again. May just fax them more copies of my schedule of charges. If they won't speak to me so I can find out if they have received them, I will just have to keep sending them as how am i supposed to know they have got them...........?

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just put this together - any help?

 

here are some dg phone numbers:

0121 455 2111 (Debbie)

0121 455 2701 (Rachael)

0121 455 2196 (Kate)

Fax 0121 455 2150

and two more phone nos. i'm not sure of:

0121 455 2206

0121 455 2660

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Received a two calls today from Julie Kyle @ DG who sounded really nice and advised me that they are waiting for the 'clients' to get back to them and that it is looking to take 2-3 weeks?

 

Has anyone spoken to DG recently and been advised the same thing? AQ due 07/02/07 so if the above is correct, looks like I will have to submitt, would rather have an offer before this though as my claim is under £1500 so won't have to pay the £100 fee anyway, in which case, there is no point making me wait until after 07/02/07........? or am I wrong??

 

Also has anyone had any offers today?

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I was told

 

"the case if with their client who is reviewing the case and that I should recieve an offer letter in the coming week"

 

well that was 2 weeks ago.

 

Today I have submiited my AQ and now I am really pi**ed off. not returning my calls until late and I get the impression they are stalling.

 

I am now going all guns.

 

Not sure what to say about submitting AQ I left it till the last minute as mine is due on 30th and cannot take it tomorrow.

4th January 2008 - Prelim sent

16th January 2008 - Standard reply - NO!

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you are right - there is no point in them not settling it now - but several threads have carried this 2-3 week business -

i think once they say (if they are to be believed) they have sent it to the client - they seem to get back rather quicker than that - fingers crossed you'll see an offer within a week. but............don't let that aq deadline go - you could loose simply by not returning it - so get it ready to go - just in case - and get it in on time if you haven't received a full offer by the time it is due. there's lots of info on filling it out - read aceades stuff about the aq - it's not hard - just has to be done. haven't heard any offers today yet - may be some - but i know of 3 from friday and 2 on sat and that's just the ones i'm watching.

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Have you tried calling all the numbers? That Julie called me off her own accord this AM and left a message, I called back and left a message and then she called me back more or less straight away.

 

The V helpful lateralus gave me these numbers....

 

here are some dg phone numbers:

0121 455 2111 (Debbie)

0121 455 2701 (Rachael)

0121 455 2196 (Kate)

Fax 0121 455 2150

and two more phone nos. i'm not sure of:

0121 455 2206

0121 455 2660

 

I know what you mean though, its like, whats the point in stalling tactics when they are going to end up paying out anyway. They may as well just press the big red button and settle the lot!!!

 

Try and call them somemore, just bug them, they will have to make you an offer then! Good Luck ;-)

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Thanks lateralus.

 

Do you feel you are on this site an awful lot!? I feel like I am obsessing! Need to get this money back V soon or work will be asking why I am constantly on this site and not doing what I'm paid for!!

 

x:)

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"Do you feel you are on this site an awful lot!? "

well, yes, i guess i am - lol, i think you mean on your thread - no, you're no different than anybody else - you just want your money back -

you'll get there - you aren't obsessing - just concerned. keep the faith - you'll get there.

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I think julie must have spent the morning phoning everyone.

I also got a message this morning saying that she was replying to my message last week, sorry for the delay in replying but if i was to phone 01214552701 she would be pleased to speak to me

I phoned the said number which puts me through to rachels voicemail

Where would DG be without it voicemail

 

All i want to know is if they received my schedule of charges

will phone early tomorrow

will be sending my Aq at the end of this week dont think an offer will come out before

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Have just got a phone call from julie (they start work early)

They do have my schedule of charges 'but' their clients are looking at my claim and sorry but it will be another 2-3 weeks

 

they seem to have the same story for everyone

 

I informed her that my AQ would be going in on monday which would increase her clients costs by £100 and she replied that she understood that I had procedures to follow.

 

'she seemed a very nice and understanding person' LOL

 

I think we just have to wait for the offers to come through the post

just hope the wait is not to long

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Hi,

 

AQ due 07/02/07 and am having a look at it in preparation.

 

I have looked around the forum and am slightly confused so hoped someone would be able to help....

 

Q1: I note that you have to fill out section G - Other info (N149 form) and I can see from the forum what we have to put in there. However, I am slightly confused as to the 'Draft for directions order' - do I need to include this in an N149 form and if so, what if i don't have all the pieces of info in my order part? (the bit where the claimant has conditions as well as the defendant)

Q2: In the part where it mentions 'Is the fee attached'? I do not have to pay a fee so should I put 'No' in which case I don't want them to think I need to pay the fee but haven't??? So should I leave blank???

Q3: I am unable to complete the form on the computer so would it be better to hand write or type and stick the statement onto the questionnaire - its just that I don't think with my handwriting that I will be able to fit that statement in the 'other info' section.

 

Q4: I plan on hand delivering my AQ on the due date so is there a specific time I have to get it there for?

If someone could answer the above, I would be most grateful.

 

Sorry to sound so thick, I just don't want to make any mistakes that could cost me my money!

 

x

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any luck with this one yet? I'm interested to know as they've got till the 4th to put in their defense and I'm wondering when I'm likely to get my payout!

 

Thanks!

Lucy

:) Won the following claims thanks to this site...

 

£250.00 RBS - after 2nd letter

 

£140.00 First Direct - after 2nd letter

 

£393.32 Alliance and Leicester - filed claim on MCOL and they paid up within 2 weeks

 

£2218.28 HSBC (for hubbie) - filed claim on MCOL and they paid up after 3 weeks

 

:D nothing more to claim now and O/D and Credit Card paid off with proceeds of claims.

 

 

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Q 1 - All i did with N149 sect G is write on form

 

"please see attached documentation"

 

I then attached the letter requesting the draft direction, fully referenced to the AQ, name, ref etc.

 

I then attached the draft order of direction to back of that. again with all ref points.

 

Q2 - If you have not attached fee say no and write not applicable if so.

 

Q3 - See Q1.

 

Q4 - you have until 4pm on the day it needs to be there. You can hand deliver.

 

You do not have to use the draft order although I did because people who know than me better said it was a good idea.

4th January 2008 - Prelim sent

16th January 2008 - Standard reply - NO!

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you'll still have the time it takes a judge to look at it, decide and the courts to get back to you plus 14 days to get it all together and back to them - so just follow the instructions and i think you'll get your offer before it moves passed this next point with any luck.

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