When should I file with moneyclaim?

[johnsacco]

Just sent my DPA info request off; now just awaiting that computer generated reply!

[BankFodder]

That's the one.

[johnsacco]

Hi all, fantastic site which I have been keeping an eye on for the past couple of weeks. Finally sent my DPA info requests for my old Lloyds Bank a/c and credit card (via email). Received the following:

 

Thank you for the e-mails.

 

I acknowledge your request for copies of statements/transactions of your accounts since 2002.

 

Under the circumstances, your e-mail has been passed on to the Manager of the Complaints Unit within Service Recovery and I have asked that he notes your requests and responds to you at the earliest opportunity.

 

Regards

 

Keith Boden

Lloyds TSB - Service Recovery

Birmingham

 

Will keep you all posted on [any!] progress. Good luck with your claims, one and all.

[johnsacco]

Hi all,

 

Wonder if anyone can give me a little advice; I sent my initial DPA request on 3 Mar and have proof of sending/delivery. I enclosed a cheque for £10 with this and also copied the letter direct to LTSB via email.

 

They have just sent me a letter saying that they are happy to send me copy statements, blah blah blah, but I must first send them £10. Obviously they have lost the cheque or are denying that they ever received it. They are also stating that, under the DPA, they have 40 days from date of receiving payment to provided the statements.

 

All seems like underhand delay tactics to me, can anyone with experience advise me please? Many thanks.

[HD]

They could just be snowed under in the DPA requests department ATM:D

 

I'd send a letter to the address that the letter came from and point out that a cheque was enclosed with the original application and give the cheque numbers.

 

Make sure that you remind them of the original date of the letter and how many days they have got left before you inform the information commissioner of their non-compliance

[breadline]

As my cheque had not been cashed i cancelled it and wanted to pay cash in the branch.

 

The branch advised today that the amount automaticaly comes out of my account? and if i wnate dto i could put £10 in my own account to cover its deduction.

 

so if you have an account they are just wasting time again.

 

BL

[johnsacco]

My account has been closed for a good couple of years now.

[Lusky]

I paid cash in the branch and demanded a receipt ( signed and stamped copy of my letter from the person who had taken the payment).

They didn't like it and weren't to sure what to do with the £10 but not my problem!

[HD]

Yes it's good to hand it in at the branch, nice to see the look on their faces as you ask for a reciept. :D

[johnsacco]

Hi all,

 

I sent the LBA last week, giving Lloyds TSB until 10 May to refund charges or else I would start legal action. Got an email today stating that they did not intend to refund the charges and that this was the bank's final decision on the matter. Should I still wait until the 10th, or do you think that since they have made their "final decision" I am within my rights to file a claim straight away?

 

Any advice would be great. Many thanks.

[Guest Lueeze]

Had to merge your posts as you have 4 going at once.

 

Louise

[jonni2bad]

I think you are best advised to wait, this shows the court you have given every opportunity for them to settle out of court.

[johnsacco]

Even though they have stated that this is the final decision on the matter?

[jonni2bad]

It's not a long time to wait - and if (if....!) you do have to defend in court, best to have all you can on your side.

[johnsacco]

This topic was closed on 03/06/19.

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