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    • Hi All I know this a long shot but ha anyone got any advice please? Nearly three years ago (maybe more) my ex took a contract out for a new phone for my birthday that I ended up paying the bills on (lovely present huh) I have always paid the bill for this. The phone number that I have had for most of my adult life was passed over to this contract and I am old now haha We are now divorced and have not been in contact  - he is abusive and I have nothing to do with him. I cannot enter into any dialogue with him whatsoever. I have continued with my phone contract and number etc but am stuck - I have no access to my bills even though they come out of my account - as the contract is in his name I cannot get a pac code to move therefore I will lose my number if I cancel- sky just quote data protection at me which I get but this is soooo frustrating!!!! I know that the sensible thing would have been to just l cancel the dd lose the number get another contract elsewhere and get over myself and move on but I am just asking out there as a final desperate attempt - can anything whatsoever be done??? Thank you in advance :)
    • What's your intent, or interest? I can't see that you have any cause of action regarding bills issued by one third party to another third party. Is the idea to use this as a lever "I'll denounce you to HMRC unless you do blah blah .." That might in fact have no teeth anyway, HMRC will aware of the company's turnover via their other tax affairs.  As a matter of fact a company buying VAT rated supplies and selling to VAT registered customers is actually worse off if not VAT registered themselves. Has your court case reached it's conclusion yet?
    • Hello, welcome to CAG.  I expect people will be along to advise later. We aren't here to mock, this is a serious forum. If you feel you're being picked on  report the relevant post to the site team.  Best, HB
    • no that is not a defence. because you don't have a photo
    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Itsme VS Welcome Finance


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National Debtline England & Wales | Debt Advice | Factsheet 03 Harassment

 

this appears to give some options but you probably have done them all, if so, keep a log of it and show it to the judge in court.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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Well, i had stoped my payments, so shortly i will start receiving those calls as well:))))Have you received their AQ?

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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Hi Maria

 

How are you?? How is your claim going??? I haven't been very well and started a new job so I haven't been online for a while.

 

Anyway, I am going to send a letter to Welcome regarding my agreement. Im going to ask them for a breakdown and query the 7 units. Can you remember if there is anything else I should ask???

 

I hope your claim against them is going well!!!

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Hello tracey,

 

the most important is to ask why they put an interest on acceptancy fee....its not a loan its an admin charge.

Your agreement seems properly executed and included all prescribed terms as per CCA1974. Did you cancel all those insurances?

 

 

xxx

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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Guys one more questions to all of you( apart from tracey- i have seen your agreement)...have you got the total figure on your agreement including interest (APR)????

 

Thank you

 

Kind regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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- Welcome are watching!

£914.00 unfair bank charges recovered from NatWest after 1st letter :)

 

£255.00 unfair bank charges recovered from RBS after 1st letter :)

 

Welcome Finance cannot supply original agreement, N1 issued for charges, PPI & interest total over £3k :cool:

 

Woolwich 2 defaults removed, 1 ccj removed. My credit file is now clean :D

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thats an intereting question, my feeling is 'who is taking it into court?' surely without the copy themselves they would be ill advised to walk into a court since without a copy it is uneforceable, lets assume you have found a copy in the attic? you want to demonstrate that their copy is a)useless b) unforceable, it is for them to prove the debt, not the other way round.

 

however, you may want to get some unfair fees refunded, do you have a copy of transactions using the Data Protection Act route might help.

 

another thought, I was sent a copy agreement by WF but IT IS unenforceable but does demonstrate how they have deliberately miscalculated the fees, and mis sold insurance and I am persuing them for this and have asked for copies of the insurance doc and t&c's they should have supplied (and did not) and have copied it all over to financial ombudsmana who have taken it on also.

 

the info you send to financial ombudsman is copied over to the creditor you are complaining about.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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- Welcome are watching!

£914.00 unfair bank charges recovered from NatWest after 1st letter :)

 

£255.00 unfair bank charges recovered from RBS after 1st letter :)

 

Welcome Finance cannot supply original agreement, N1 issued for charges, PPI & interest total over £3k :cool:

 

Woolwich 2 defaults removed, 1 ccj removed. My credit file is now clean :D

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Hold on, guys.....if they do not have the agreement, judge can order them to refund you whole lot back.....including loan, PPI..charges...interest and outstanding balance........I am more than hundred percent sure they will settle before court....

Now, if they haven't supply you with the copy of the agreement they are in default and in month they will be commiting the offence...you might speak with OFT and get some advise..

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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absolutely! the insurance I refer to is HLC, more lending over 75% of loan to value, totally inappropriate for the agreement amount etc I allegedly had! PPI was added without consent to HP agreement also!

 

you are right Itsme, since they have no agreement, it is uneforceable, but I understand the debt remains, I know there is much debate on this, I would like them to refund if that is the position, certainly the stuff they added on without my knowledge and the interest paid on it!

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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- Welcome are watching

£914.00 unfair bank charges recovered from NatWest after 1st letter :)

 

£255.00 unfair bank charges recovered from RBS after 1st letter :)

 

Welcome Finance cannot supply original agreement, N1 issued for charges, PPI & interest total over £3k :cool:

 

Woolwich 2 defaults removed, 1 ccj removed. My credit file is now clean :D

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Hello tracey,

 

the most important is to ask why they put an interest on acceptancy fee....its not a loan its an admin charge.

Your agreement seems properly executed and included all prescribed terms as per CCA1974. Did you cancel all those insurances?

 

 

Hi Maria

 

I didn't cancel the insurances as I voluntary terminated the agreement with them. That was when I noticed it said "optional" and subsequently read on this site about mis-sold PPI. I am going to draft a letter to them tonight and send it tomorrow.

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Bad Credit Personal Loans - Secured & Unsecured

 

according to this they take their responsibilities to customers seriously and let you know the total cost of the borrowing???

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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Hold on, guys.....if they do not have the agreement, judge can order them to refund you whole lot back.....including loan, PPI..charges...interest and outstanding balance

 

Hi

 

An unenforceable agreement does not mean that you are entitled to a refund of all the monies paid. It is still a valid and lawful agreement - it just means that the creditor cannot force you to pay.

 

But if it is a DCA that now owns the debt, then IMO they cannot prove any contract between you and them without the original agreement and a deed of assignment, so in that situation there is an argument for claiming back what you have paid to them.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi

 

An unenforceable agreement does not mean that you are entitled to a refund of all the monies paid. It is still a valid and lawful agreement - it just means that the creditor cannot force you to pay.

 

But if it is a DCA that now owns the debt, then IMO they cannot prove any contract between you and them without the original agreement and a deed of assignment, so in that situation there is an argument for claiming back what you have paid to them.

 

Regards, Pam

 

 

Dear Pam, but carinas doesn't have a copy of agreement..WF admited in carinas case thay do not have it...if it gets to the court how can WF prove something without ectual agreement...????

 

Kind regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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Hi Maria

 

I can't see any court accepting that there NEVER WAS a contract between carinas and the creditor. There will be details of the loan/credit card repayments and/or goods financed.

 

The court will not however be able to make an enforcement order because the creditor cannot PROVE what terms were agreed.

 

It's possible that there is an argument for the refund of any interest paid because of no proof of terms, but IMO the principle of the agreement, e.g. the loan/credit/goods supplied is not reclaimable.

 

I'd love to be proved wrong though!! ;)

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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many thanks InKogneeToh, I am attempting to reclaim the HLC which I understand is also called MIF or MIG, WF have state that they do not and never have made any such charges but they are all over others agreements on this site including mine?

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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also, I cant quite understand this bit, if an agreement is not presented the terms cannot be enforced but the debt remains but if the agreement is present but not properly executed, how do these two scenarios differ, can we claim the mis sold fees, i.e. PPI and MIF added on before the interest and therefore paying interest on these arrangement fee etc but all we have paid to date is lost?

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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hi ITsme... i've recieved my AQ now, might need some help!

£914.00 unfair bank charges recovered from NatWest after 1st letter :)

 

£255.00 unfair bank charges recovered from RBS after 1st letter :)

 

Welcome Finance cannot supply original agreement, N1 issued for charges, PPI & interest total over £3k :cool:

 

Woolwich 2 defaults removed, 1 ccj removed. My credit file is now clean :D

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hi ITsme... i've recieved my AQ now, might need some help!

 

 

Evening carinas, any time:))))

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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also, I cant quite understand this bit, if an agreement is not presented the terms cannot be enforced but the debt remains but if the agreement is present but not properly executed, how do these two scenarios differ, can we claim the mis sold fees, i.e. PPI and MIF added on before the interest and therefore paying interest on these arrangement fee etc but all we have paid to date is lost?

 

 

 

Pam, correct me if i am wrong..............

Maybelline, if the agreement is not properly executed and present but has not all the prescribed terms.... than you should stop paying them... as it uninforceble and they can't inforce you to pay the debts...

 

Pam can you PLEASE clarify the PPI situation....(MIF)...

 

 

Regards,

xxxxx

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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generally and usually the ppi is a seperate loan tacked onto the first, I suppose that first you have to look at the ppi loan terms.

 

but if the main loan is useless then it would probably follow that the ppi is also useless. I'm sorry but i'm just thinking aloud.

 

if the agreement is unenforceable then the ppi is also.

 

if the loan from the begining was no good and improperly executed then the ppi was invalid from the start.

 

But you have had the loan so moraly its your problem, but the ppi should be refunded.

 

I'm sure I will get shot down in flames here but thats the way it looks, (in a fair and even world)

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Hello you:)))How is it going?....It's a friendly thread....and your opinion is very very very valuable:)))we all need loads of help here....:))) and Pam always correct us when we wrong...which i found very helpfull..i guess we all learning here all the time....

 

xxx

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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hello all, thanks for all your help, I am just reading up some stuff I have printed off and the regs again. you are right Pam is knowledgeable but snowed under, understandably.

 

I have looked at how much I have paid and have definately paid the loan off but am now paying the insurance (MIG, MIF or HLC) whatever you call it it is the same thing, an insurance to cover them if my home get repossessed and their is insufficient equity in it for them to get theri loan, however, I am plenty of equity to cover their loan many times over , it is not standard and should never have been applied, only dodgy outfits do so and it was applied without my knowledge and is ALL before the total and interest. I am claiming back the insurance, it is very difficult when WF themselves do not appear to know what they are doing, do not understand the CCA regs or UTCCR or even whether an agreement is lawful or not, their letters contradict the previous letter, it is a minefield, my hopes lie now with the financial ombudsman who has copies of everything. I AM pursuing the unfair penalties for returned DD's etc in the small claims and 'dealing with' the insuarance matters also, I am more than happy to be guided by the courts.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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hello all, thanks for all your help, I am just reading up some stuff I have printed off and the regs again. you are right Pam is knowledgeable but snowed under, understandably.

 

I have looked at how much I have paid and have definately paid the loan off but am now paying the insurance (MIG, MIF or HLC) whatever you call it it is the same thing, an insurance to cover them if my home get repossessed and their is insufficient equity in it for them to get theri loan, however, I am plenty of equity to cover their loan many times over , it is not standard and should never have been applied, only dodgy outfits do so and it was applied without my knowledge and is ALL before the total and interest. I am claiming back the insurance, it is very difficult when WF themselves do not appear to know what they are doing, do not understand the CCA regs or UTCCR or even whether an agreement is lawful or not, their letters contradict the previous letter, it is a minefield, my hopes lie now with the financial ombudsman who has copies of everything. I AM pursuing the unfair penalties for returned DD's etc in the small claims and 'dealing with' the insuarance matters also, I am more than happy to be guided by the courts.

 

Hi

 

Have you done a FULL SAR on this creditor. This should reveal any/all documents relating to the MIG and an account of any payments made in respect of it. IF you signed to accept this charge, there should be data on it!!

 

In a full SAR, you must ask for ALL data from ALL relevant filing systems within their control, that in any way relates to you as the data subject. What they SHOULD then send you is copies of absolutely everything connected with their relationship with you.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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