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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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In a CRISIS as 2 letters received back from Abbey


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Hello everyone - just love looking at this site and hoping i will one day be able to donate - in the meantime need some feedback or help - sent all the charges etc and letter received by them 20th Dec 06 then received letter back 5th Jan to say complaints dept will be in touch around 4 wks time - then on 9th received 2 letters one saying will give you £195 and other saying sorry no refund allowed as we gave you a refund once before . I was claiming for 2 accounts all under the same claim. Am about to file claim at small claims - but in the meantime do i still send the 7 day letter rejecting the offer of £195, ignore the letter that said no refund as we've given you some money back before then wait 7 days then file for claim - my claim is with 8% over £4K. One final important factor to take into account is that many years ago when they were taking tons of money out on charges i met with them and they gave me about £200 off those particular charges - i have not idea if i signed anything which is the charges they referred to in the second letter on 9th Jan.

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Assuming that you have gone by your statements and are not trying to claim that £200 back again then carry on with the amount you are claiming.

They obviously have a backlog, hence the 2 contradictory letters. Unless you want to accept £195, continue with your LBA as per the step by step instructions.

 

Good Luck

Consumer Health Forums - where you can discuss any health or relationship matters.

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Hi and welcome. firstly, write accepting the £195 as partial settlement of your claim, and proceed after the time limit that you set them is up, when you make the claim, be very clear about what charges relate to what account, I would suggest a spreadsheet per account, and try and sort what letters pertain to what account and just carry on as normal and best of luck

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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