Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

MissH v Hsbc ** WON **

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6375 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi All,


New to this but have been reading up on the subject for quite a while.


I was unsure as to how much I had been charged over the last few years but with the online access to statements from the HSBC I decided to have a look and was shocked to discover charges in excess of £3,000.


This week was the last straw when I was charged £30 for going 11p over my overdraft limit. My account has been in order for the last 10 months but they refused to remove the charge !!


With that I printed off the statements put together my spreadsheets, opened a parachute bank account and sent my "prelim" letter today.


Like I said still in the early stages and new to this so any advice would be

greatly appreciated...


I look forward to hearing from you...


Miss H

Link to post
Share on other sites

Awwwww you done so well up to now Miss !!

In fact I think you may be ready to join the other claimants so I am sorting your thread for there

Have a look at some of the other claims there too.

If you get stuck feel free to ask:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



Link to post
Share on other sites

Bank charges came up in conversation of a meeting I went to today and one of the representatives was from a well known high street lender.


He confirmed off the record that people will win there claims as banks will not want to go to court !!


Obviously did not jump up and down and tell my colleagues about my chequered financial history. But did help with the friday feeling !

Link to post
Share on other sites

Hi all,


It has only been 3 working days since I posted my prelim letter and already watching the post.


Is it standard practise that I wont hear from HSBC until I file ?


Think the waiting will kill me !!!


Miss H

Link to post
Share on other sites

Hi MissH,

It's not exactly 'standard' practice not to hear until you file. Some hear after the LBA (2nd letter) - some not until after the Allocation Questionnaire.


I had a response to my LBA from HSBC but not until I'd already filed my claim. My offer was £400 short of what I was asking.


Their tactics differ from offer to offer.


The waiting's the hard part!


Good Luck :)

Link to post
Share on other sites

  • 2 weeks later...

I have heard back from the HSBC!!!


To say a gentleman called Colin Langdale is fully investigating my claim which now has a claim number and to give him a call if I wish to discuss it further!!


Is this a standard letter so early on???


I look forward to hearing from you



Link to post
Share on other sites

Please move me to the SUCCESSES !!!


Only sent LBA on Monday and have had an offer for the full amount today !!!!


I cant believe it:)


Anyone out there just go for it !!!!!!!!!


Thanks for all your help.


Expecting my money back within 7 days and will be sure to make a contribution.


Thanks again !!


Going to encourqage my boyfriend to take on TSB now.

Link to post
Share on other sites

that's great. You know I continue to be amazed that some people get paid up almost straight away for large amounts yet some people (me!!) have had defenses filed for smaller amounts - I'm claiming £1804 plus interest from HSBC and £240 plus interest from A and L and they've both filed defenses today!


Well done to you though!

:) Won the following claims thanks to this site...


£250.00 RBS - after 2nd letter


£140.00 First Direct - after 2nd letter


£393.32 Alliance and Leicester - filed claim on MCOL and they paid up within 2 weeks


£2218.28 HSBC (for hubbie) - filed claim on MCOL and they paid up after 3 weeks


:D nothing more to claim now and O/D and Credit Card paid off with proceeds of claims.



Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...