Tesco contracts passed onto debt collectors (we think)

[abjb]

Morning, 

Here posting for a friend. 

She had 4 contracts with Tesco as part of a family plan that was in her name, due to a relationship breakdown she was unable to keep up with the monthly payments so just stopped paying. 

She has started to receive letters from both a debt collector AND tesco telling her to contact them to settle the accounts.

She has not responded to either, the letters went in the drawer. 

Firstly, I was under the impression that when a debt got past to an agency the original owner would no longer contact, why are tesco still sending letters asking her to settle? 

Secondly, what is she best doing in this situation, set up a repayment plant with tesco or debt agency?

Ignore, ignore, ignore or (is there a 3rd option?) 

 

Thank you for your help

[unclebulgaria67]

DCA chasing for Tesco.

Sometimes debt owner keeps the debt, but also gets a DCA involved to apply pressure. They may sell the debt on at some point.

What was the contract ?  Sim cards only or with phones as part of deal ?

How far into the contracts before cancelling payments ?

How long ago since last payment ?

Is the debt on credit record now as default ? What does it show ?

More info required, so next step can be suggested.