Intrum and old Creation Finance curry's Loan - agreed repayment with no int. seems like the OC Charged it - now sold to intrum.

[Mr Ploppy]

Hi,

I had an account with a certain company

I got into financial difficulties and agreed to make reduced payments.

The agreement was I would make payments on the understanding no interest would be added.

I have emails where I specifically asked this and they have agreed to no interest or charges while I kept to payments which I did. I also have recordings of a call where they confirm this.

The account was sold late last year to a a DCA I have letter of assignment etc.

I called the DCA to setup the same payments (This account is quite new a few years by the way)

I queried the balance as it had increased considerably.

They were pretty useless no access to account history etc. Call recorded of course.

I called the original creditor and they admitted that interest had been added against our agreement. Call recorded.

My point is as the OC has no financial or legal connection to the account at all should they send me the money directly its about £800?

Thanks in advance

 

 

[fkofilee]

Whos the OC? Whos the DCA? 

 

[Mr Ploppy]

Hi,

the OC is Creation Finance (Currys buy latter thingy) the DCA is Intrum

Thanks

[AndyOrch]

1 hour ago, Mr Ploppy said:

My point is as the OC has no financial or legal connection to the account at all should they send me the money directly its about £800?

 Why would the Original Creditor send you money ?

[Mr Ploppy]

They have broken the agreement we had by adding interest, Is their no comeback on them for this or am I being naïve?

I suppose they could send it to the DCA, can they just alter the amount owed?

Either way the amount owed reduces.

 

My point is how can a sold debt be corrected? Doesn't a NOA  need to be correct?

Edited January 18 by Mr Ploppy

[AndyOrch]

Who is to say the OC added the interest and not the new owner (assignee)?

[Mr Ploppy]

Hi Andy,

I got a copy of my credit report. It shows that interest was added prior to the assignment to the DCA the OC also admitted this in the call (recorded).

I also found a series of statements from the OC each month the balance increases since May last year when I was in a reduced payment plan and they confirmed no interest would be added.

time line is as follows

May 2023 Agreement to pay reduced payment no Interest to be added

May 2023 Default Notice Issued

June 2023 Statement showing increased balance

July 2023 Statement showing increased balance

August 2023 Statement showing increased balance

September 2023 No statement CR shows increased balance  

October 2023 No statement CR shows increased balance  

October 2023 Agreement to pay reduced payment no interest to be added

November 2023 No statement CR shows increased balance  

December 2023 Account Sold to Intrum CR balance in November 2023 matches their amount

I paid approx. £240 towards account yet it increased by £700

checked my credit report

the Default balance is the value in May 2023.

they have applied interest after the default.

[dx100uk]

thread title updated .

i though we told you in your other thread never ever to use the phone about any debt?

you've no papertrail now to prove they agreed to charge no interest.

you wont get any money 'back'

dx

 

[Mr Ploppy]

Ahh no worries. 

So recordings of telephone calls and emails are no good? 

[dx100uk]

phone calls are rarely admissible evidence in civil courts concerning consumer credit debts, they can be faked, as can emails.

if doubt either that your 1st post of call after exhausting creations complaints procedure, the FOS , would pay any attention to them.

your call 

depends upon how important the £800 is. in the grand scheme of the £4k loan outstanding.

id keep it up your sleeve until/unless intrum do court. 

DONT USE THE PHONE or EMAIL ever for debt. WRITE with free proof of posting then you have a papertrail.

best idea is never talk debt on the phone end of to anyone.

dx

 

[Mr Ploppy]

Yes I understand now. Thanks for clearing it up.