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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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F&F secured loan with Elderbridge (old First Plus/Barclays) - coerced debt and selling house


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Hi All,

 

It's been a while! But back needing a bit of help

 

I have my last hearing tomorrow (10 th Jan) eversheds wrote to me just before xmas saying that I should make and offer etc and their client MAY go for a suspended possession order at the hearing.

 

So I want to argue a couple of things

 

1) I don't think they should be granted a suspended possession order, due to me paying under an unfair contract etc.

 

2) I want to make sure that we both bear our own cost, don't see why in should pay theirs for the same reason as above.

 

Not sure what else I should say at the hearing, can anyone help me with the wording for all this please?

We don't qualify for the mortgage rescue, we earn too much and our house is valued more than most houses in our area (large outside space attached to it!)

 

They are the ones with the unfair term, so why should I get stuck with a suspended possession order? How do I tell the judge this? I want to tell her that it is unfair that they are granted a suspended poessession order. Do I have to apply under section 140B of the consumer credit act 2006 unfair relationships?

 

I need to write a witness statement and submit it today for the hearing tomorrow.

 

I want to say that I can pay £843.31 plus something towards the arrears so I'm going to go with a total of £900 per month.

 

Now another sticky problem is I cannot make the first payment untill the end of Feb either, as I am still re-jigging things around and my husband is expecting his higher pay in Feb. - How do explain this?

 

 

I have fought the infair terms part from the my first defence which is the part they lost, but they won the part of the case regarding the agreement that interest would be frozen, so i want state that parties should bear their own costs (i should not have to pay theirs)

 

I am so stuck with trying to make it all work and make sense, also in a bit of a panic about what to do as Evehersheds are tryig to claim 30k in costs!

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aghh, you havent given us much time.. I will send out some S.O.S for you. However, people will be at their day jobs now, so you might not receive any responses until later on this evening.

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I know citizen, I'm so sorry.

 

Had a lot going on lately :-( - including a terrible christmas :-( so been feeling very depressed and just couldn't face all this again! Just want it over but don't want to get stung!

 

I will keep checking back, hopefully someone will see this and have pity! :-)

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There's a bit of a gap between your latest post, and the last we heard before that. They were ordered to serve a statement of account by 14 November. What does it say?

 

Surely your monthly payments should now be made at the original interest rate? Are you able to afford these payments?

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Hi Steampowered,

 

Yes, sorry you are right. They have given me the figures. CMI is £843.31 per month and I need to make an offer on top for the arrears, which are £12,000. I want to offer £900 in total. Term left is 210 months.

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As far as the payment arrangement goes I think having a suspended possession order would be a very good thing - the key reason is that the order binds both you and your lender. This means the arrangement is set by the court and gives you a decent degree of protection.

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Its important to check the calculation carefully. Presumably the whole thing needs to be recalculated from when the lender first applied the increased interest rate. You need to check that their calculations properly take into account both the fact that your required historic monthly payments and the accumulated interest should have been lower, which should reduce the arrears.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi

 

Sequenci - I'm sorry but I have to disagree, I have spent years paying on a contract which had an unfair term in it, so effectively overpaid for years, I asked for help and I got taken to court and made out to be a liar. I feel that a suspended possession order would give them far too much power.

 

Hi again Steam - I have a friend (an IFA) checking the calculation for me, but is taking him some time, I am thinking about an adjournment but not sure the judge will agree this.

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Hiya,

 

Well it's something that you can fall back on as a last resort. As you say, you've other arguments that need to be considered - but always have the prospect of a SPO in the background to use if all else fails.

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Hi Sequenci, yes, I suppose you're right there, would like it to be a last resort really as I just don't think it's fair after how they've treated me. I've not really been able to have proper negotiations as it's all been part of a re-possession.

 

What do you think about asking for an adjournment, some bullet points below that I was thinking about.

 

1) Given the considerable change resulting out of the adjustment to the account we ask the court for an adjournment so as to address the Pre action Protocal re possession

 

2) We ask this in respect of the aims laid down in section 2 of the protocol

 

3) We also ask in respect of “Initial contact and provision of information” section 5 parts 1-3

 

4) We aver that having successfully challenged clause seven an adjournment is needed in order to allow both parties to address these points

 

5) In addition to this we would ask the court to rule that both sides bear their own costs in this case

 

6) The Claimant is claiming £30K in costs yet has lost the contentious issue in this case, irrespective of the outcome of the possession hearing we put it to the court that we should not be held responsible for these costs, and that an order for both sides to bear their own costs, to date, is the fairest way to achieve this.

 

7) Furthermore we aver that an award of costs in the region of £30K or even shared costs of 50% (or even less) would be unfair upon us and in this context constituent an unfair credit relationship under sec140 of the CCA.

 

8) We do this in the knowledge that had it not been for the unfair term costs would have been as much as 90% less

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firstfamily, it has been confirmed that you have been overpaying, has that money been returned /deducted to the account ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Apparentely it has, this is what i've got the IFA checking though :-) cos I have been really struggling with the figures (i'm sure they've deliberately made them ahrd to understand!!)

 

Aha, righto :) I guess it is could be a little complicated because it isnt just a case of you having paid £x amount over X amount of time, is it.. there will be increased interest rates and Libor and stuff to get mucky with :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well, by the 14th they provided really lame screen prints which were effectively useless. They actually sent me a proper comparison and re-calculation on the 6th Dec 2013, will this make a difference?

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Would I be able to add this to my witness statement for tomorrow? I mean basically I got it after the 6th (it was dated the 6th) and I really couldn't understand it, what with Christmas and new year I had no time to really go over it and get my IFA to go over it to check.

 

What do you think?

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O.k. I will add that to my witness statement, I am not an accountant I just could not do it myself but imposible at that time of year to get help with it. Do you think all of the this and the bullet points above are enough??

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Play the fairness issue and perhaps refer to the other sides delays as prejudicial, it is after all a financial institution with a myriad of facilities at its disposal yet it took 2 months to recalculate the loan. How could the court expect a layperson to check and verify those figures in half the time?

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Mike, I know it's really cheeky of me, but again as a layperson! WOuld you be able to give me a sentance to this effect that sounds good, please. i.e how am I saying it prejudicial (i never understood the prejudicail stuff)

:-)

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Not sure, I suppose you could refer the court to the amended objectives in CPR1.1 and ask that it provides the claimant with no relief from sanction in respect of its tardiness.

It would seem a little out of place to award it costs when its actions created the case and protracted the issues from being settled.

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Ooer, I'd have to think about it for a while first. You really want the w/s to leave no holes for the other side to wriggle through and I may not be the best person to ask.

I'll post back on here later if I can come up with something useful

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I understand, but any help is so greatly appreciated and would probably be better than I could do anyway, everyone here has been so great and far more knowledgeable than I am! , it's how I got as far as this so I am very gratefull :-)

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