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    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
    • OK thank you very much. I will prepare my WS as you advise.  I will indeed be preparing the WS over the weekend. I will also post UKPC's on Wednesday by 2nd class mail. As they have until the 17th to pay the court fee, is it possible they might discontinue at that stage too? Also I wanted to ask, in what form should the site manager's statement come? And the site owner if i can contact them? I will get photos of the signage to share with you also. Thank you.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car defect after one week - Big Motoring World - Blue Bell Hill


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Hi, my daughter just brought an audi from Big Motoring World Bluebell Hill Kent last week. 

 

WWW.BIGMOTORINGWORLD.CO.UK

Visit our Big Motoring World branch in Big Blue Hill, Kent to view our latest line of used cars. Chat with our friendly team and get great customer...

Everything has been fine until today when an error with the start stop was displayed and will not clear. 

 

After speaking to the garage they first asked if she wanted to put it through as a warranty claim which she declined,  to be told that they cannot fit her in until the end of July with their garage!

I've recommended that she formally rejects the car, just wanted to make sure that she is within her rights to do so because of this fault. 

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  • BankFodder changed the title to Car defect after one week - Big Motoring World - Blue Bell Hill

Yes send them an immediate letter of rejection. Make it clear that you are asserting your rights under the consumer rights act and that this fault has manifested itself within 30 days and therefore you want a refund or a repair – at your option.

If you want you can tell them that you are prepared to have it repaired but you are prepared to wait five weeks and that if they can't do it within the next two days then you want them to refund you the money and take the car away and you want to know what arrangements they are making for this.

How did you pay for the car?

Tell us a bit more about the car – make model mileage and how much was spent – blah blah blah.

You said that you wanted to make sure that she is within her rights. After being here since 2006 and having over 1000 posts and being involved in at least one other issue involving a defective vehicle, I'm sorry that you still feel that you need to ask this question.

Send the letter. Confirm with us that it has been done and tell us what their attitude is.

We are finding the very few car dealers are prepared to honour the obligations and if you are removed very quickly to a County Court claim at the first hint of prevarication.
How did you pay

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Thank BF,

The car is an audi q2, 68 plate,  50,000 miles, paid for by PCP for £16,500.

Purchased 27th may

On their website it says that if you have to return a car they can charge you  £1 per mile for the use of the car. 

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I doubt whether they are entitled to claim the 1 pound per mile if it is returned in the first 30 days – but anyway, it seems to me that the most important thing is to return the car without any quibble and sort it out later. How many miles of you done?

And pardon my ignorance, is PCB a scheme which is regulated by the Consumer Credit Act?

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Good morning, 

jumping on the post as it was me who purchased the car. 
have done around 150/200 miles as it was over 45 miles purely for car collection. I can give absolute accuracy later if required. 
 

heres what I found regarding PCP:

PCP was designed originally to be a personal leasing product for private individuals, However, because PCP is now classed as a conditional sale agreement, it offers private individuals protection under the Consumer Credit Act 1974 and the Financial Conduct Authority.
 

many thanks,

ST

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So have you now sent the letter of rejection?

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Yes I think it could be a good idea to send it the finance company. There is no downside. Make sure that the dealer can see that a copy has been sent to them as well.

I still don't really understand PCB. Is this hire purchase? Who is actually down as the owner of the vehicle? Is it the finance company – and who are they anyway

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Okay, as advised, send the letter to the dealer and copy to the finance company. I suggest that you copy the finance company into absolutely everything.

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BF Does this look okay?

 

Dear Sir/ Madam

 On 30th May, I purchased, and took delivery of, the above vehicle Audi Q2 from you.

On 5th June I discovered that every time you start the car it displays ‘start/stop system fault’ (photograph attached) function unavailable.

 The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose, as described and of satisfactory quality.

 However, the vehicle is clearly not roadworthy.

 You are therefore in breach of contract.

 I am legally entitled to reject the vehicle and to be reimbursed the original purchase price of £xxxx

 I therefore wish to cancel the PCP contract. If you fail to reimburse me, I shall have no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you.

 

A copy will be sent to Black Horse Finance.

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I also want to put that everything in writing and that they will not accept telephone conversations regarding this matter.

 

Can the letter be sent via email with a hard copy sent as well?

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Yes

 

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After reading their reviews I noticed on everyone that had wanted to return a faulty car they put

 

'I am so sorry to hear about your experience with us.

We do have a returns policy for vehicles that are found to have a fault, however, the vehicle would need to be returned to our service centre so that we are able to confirm the fault ourselves before we are able to accept the rejection of the vehicle and issue the customer a refund.

I apologise that it took longer than expected for us to complete this process and issue your refund. I have passed on all of your feedback to the relevant persons who will ensure that our processes are reviewed and improvements are introduced where possible.

Kindest regards,
Big Motoring World'

If you take it back and they diagnose it will that go as accepting a repair?

 

Letters and email sent, Spoke to Black horse and they said go back to the dealership and if Motor World won't help they will raise a quality dispute.

Motorworld automated response says it can take up to 5 working days to respond.

After looking at the paperwork it does say it is HP finance, so looks like we should go after black horse and let them and Motor world fight it out after they have the car back.

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Did you send the letter of rejection?

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Do you have time and are you able to get it to a another garage simply to get them to confirm that there is a fault. You might get them to have a quick look at it and to give you a quote in writing for the repair so that you understand what the repair might be.

That would be very helpful and then to take it to the dealer with a another copy of your letter of rejection and tell them that you are returning it to them, that the car is rejected, that you have had the full confirmed by an independent garage and that you won't be accepting it back under any circumstances.
You would send a copy of this letter to the HP company as well.
Also I think that you should write directly to the HP company – with a copy to the dealer informing them that the car has now been rejected and returned and is in the hands of the dealer and you now want them to bring the agreement to an end and to refund you all expenses incurred so far and to confirm that the agreement is cancelled

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** Update **

diagnostic is to going to be undertaken by ourselves on Monday with our local garage. 
 

Big motoring world have been in contact to explain the letter and email has been received and someone will be in contact in due course. 
 

finance company have also contacted to say that the issues presented are not good enough and they have opened their own investigations and would like a copy of diagnostic to be sent (which it will be sent to finance company and BMWorld.) 

thank you, 

SleepTech 

 

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We have the car booked in this afternoon for a diagnose.

 

BMW Have been in touch and will accept our return as long as their technicians inspect the car and verify the fault but want the car delivered to another site and not the one we collected from.

If their engineers find no fault they won't accept the car back, I just don't trust their mechanics to clear the fault with their computer and say its not showing any problem.

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Yes it's a difficult situation – but get your own diagnosis done first.

I'm afraid none of these companies like this short-term right to reject provision in the consumer rights act

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Have the print out of the diagnostics now and the errors are:

 

01- Engine Control Module 1 (1 DTC)

13 Adaptive Cruise Control (1 DTC)

17 Instrument Cluster (1 DTC)

19 Gateway 91 DTC)

4B Multi Function Module (1 DTC)

6D Rear Lid Electronics (1 DTC)

 

So more errors - problems than we knew.

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When is the inspection by BMW?

Are suggested for the moment you don't show them this diagnosis.

I think it will be more useful to compare this one with their one

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