Amazon cease and desist

[ryanwheels]

Hi

I've got a C&D letter from Amazon for refund claims totalling 30k.

They want me to reply to agree to their terms and admit fault, and call to setup repayment.

Should I respond?

[Ethel Street]

This not a common situation.  You need to give us more information than this. A bullet-pointed timeline is the best place to start please.

And upload the letter you have received , as single pdf, after covering up all names and other identifying information to anonymise it.

 

 

[ryanwheels]

Thanks for the response

 

- Items sent to an Amazon hub

- items marked as returned to Amazon

- This happened a few times on more than one account 

- No items delivered to any home addresses

- Amazon solicitors asking for information and to contact to set up repayment

- Other people received same email (2 others)

 

I'll upload document when I can later 

[BankFodder]

My site team colleague @Ethel Street  asked you for a bullet pointed. Timeline of events.

Instead, you've responded with another abbreviated set of hints as to what might have happened, but frankly I don't think that anyone would understand the story..

Please lay it all out so that we can understand the situation and the timeline of events and then maybe we can start helping you.

 

 

 

[ryanwheels]

Apologies, I dont mean to come across as vague I'm just wary of giving out too much specific information, as I'm being cautious.

I'll reply back tomorrow with more specifics

[dx100uk]

£30k - ?? 

no wonder they are trying to block you.

how many items is this?

how can you return £30k of items......

what kind of business are you running...

dx

 

[ryanwheels]

Hello 

I didn't return them, they were marked as damaged when they were being delivered to the hub 

The price was inflated, it was two orders totalling around £12,000.

 

Timeline -

February ordered x2 macbooks to a hub, marked as damaged and returned to Amazon. Contacted Amazon and refunded.

Reordered a week after, same thing happened when going got the hub and it was marked as damaged and returned to Amazon.

This happened on another account to the same hub twice in the same period of time. Amazon refunded for everything.

Around April Amazon tried to charge the cards, but the payments were blocked.

Now very recently, Amazon sent a cease and desist via their solicitors. Demanding I stop using Amazon, that they believe it's fradulant and that I hand over any information, and to call them to set up a payment plan.

[BankFodder]

Slightly better but more questions to ask later.

Did Amazon receive all of these computers or do they say that they haven't received them.

Please will you post up this so called cease and desist letter in PDF format

[ryanwheels]

Amazon claiming none are received 

PDF attached 

Pdf (1).pdf

 

There are another 2 accounts that they are claiming the same issue has happened on, and said all accounts are linked.

 

Again, inflated the amounts. The examples they provided are the only times it had occured. They have 2 examples for each account.

Edited June 2, 2023 by dx100uk
unnecessary post quote removed

[BankFodder]

Why have you redacted so much information from this letter?

We aren't trying to get you to show us your willie.

This secret squirrel approach is simply causing us a lot of unnecessary work.

Please post it again and simply leave out your own personal identifiers and nothing else.

[ryanwheels]

Sorry, I just don't want any 3rd parties seeing this and it being used against me in some manner. 

 

Solicitor.pdf

Edited June 2, 2023 by ryanwheels

[BankFodder]

Well, if you won't give us the information that we think we need in order to help you, then there is probably nothing we can do.

If you have done nothing wrong then what on earth are you worried about?