Argos card/Newday - late payment fee due to long bank holiday??

[stephenXL]

Do we have a number available that conects to a human being for Argoscard?

[dx100uk]

why?

 

dx

 

[stephenXL]

I wish to appropriately discuss the removal of a late payment charge.

Having never missed a minimum payment in all the time I have had this card, I have been given a late payment fee of £12.00. My payment was caught up during the Easter long bank holiday.

This card is issued by Newday and they have pulled a similar stunt charging a late fee of £12.00 on my Fluid card for the same long bank holiday.

Argoscard website is currently "down" and the Argoscard app is simply a walk in the forest.

 

Im also left wondering how many others have had late penalties applied on their Newday backed cards during the same period.?

 

 

[dx100uk]

not on the phone you don't.

 

write with a complaint.

 

dx

 

 

[stephenXL]

ok

 

Thanks

[whitelist]

Personally I have an ARGOS and Newday/Marles card.

 

Going to stick up for the card issuer on this one and cannot see a cause of complaint.

 

Your monthly statement gives a specific date payment has to be received. it is your responsibility that payment is received on time. Myself have a direct debit set up for each account so they call the minimum payments. That way avoid any charges. 

 

Also make extra paymets  each month through my Barclays online banking app. Payments appear on my credt card accounts within two hours. Something to consider in the future?

 

As this is the first time they will probably remove the late fee as a goodwill gesture

 

 

[stephenXL]

Thanks for the reply.

I use CAG to ask for advice and guidance. Member since 2007.

I have already accepted the advice given by dx100uk.

 

I will post the outcomes negative or possitive soon enough.

 

I am a pensioner on a relatively fixed income managing 100% increase in utility costs for the last 12 months with a further rise from April, also increases in food inflation at well above 20%. Fuel costs are also way up above 12 months ago.

Up until now I think I've done an impecable job of managing my affairs.

 

Thanks

stephenXL