Jump to content


  • Tweets

  • Posts

    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Trent Barton - East Midlands Airport - confusing ticket types during government £2 cap period - overpaid - ***Refunded in full***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 364 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I was about to start this thread yesterday to ask for help.  However, I thought to wait for 24 hours to see if I could sort it out myself.  It seems I have!  But I'll post anyway in case it can be of help to others.

 

On Friday I flew into East Midlands Airport.  The local bus company is Trent Barton.  Their ticket which is valid for a whole day (called "Zigzag") at £7.60 is cheaper than their service into Nottingham (£6) and then onward travel by a second bus to the small town I was headed for (£3.60).

 

I did the same on the way back.

 

And then i discovered I could have done the damn journeys for £4 each way due to the government £2 price cap initiative being extended. 

 

So I asked for a refund of the difference and spent most of yesterday getting constant e-mails from their Customer Services stating the scheme is widely advertised and therefore the answer is no.

 

No acceptance that EMA is an international airport and a huge chunk of passengers will non live in the UK - like me - and therefore be unaware of every nuance of an ever-changing government policy.  I had checked and seen it was to end in March, so presumed it had in fact ended in March.

 

No acceptance that their web page on fares has both the government cap and the "normal" fares shown together.

 

No acceptance that they have a web page boasting about their Money back guarantee, no quibble.

 

So before I went to bed last night I sent a mail to the Complaints Department and also to the CEO.

 

The Complaints Department e-mailed this morning

 

Good morning XXXXX,
 
Thank you for your recent email.  Checking back through all your emails and the responses back from my colleagues, I completely understand your frustration.  Even though they were correct in some of their answers, they should have refunded you the over charges.
 
I have been discussing this with my Manager, and he too agrees, that you should have been refunded as a courtesy and under the no quibble guarantee.  You have kindly supplied me with your bank card details, so I am able to refund you back to your card.
 
There will be two refunds coming through to you for both of the ZigZag purchases, and depending on your bank, these refunds should show in the next 3-5 working days if not sooner.
 
Please accept my most sincere apologies for the issues that should have been dealt with in the first instance.
 
Kindest regards,
 
Nicola,

 

and when I wrote again to the CEO to say the matter had been resolved he replied personally!

 

Hi XXXXX, 

 
I’m glad Nicola has been in touch this morning and resolved the matter. Thank you for your patience with us and we hope to see you on board again soon. 
 
All the best
Tom
 
Tom Morgan
Managing Director
trentbarton 

 

I found all the song & dance strange as I have contacted the Customer Services department of this company several times over the years and they have always been excellent.

 

Anyway, the point is, as usual, that the attitude of "there's nothing you can do, best to just give in" is nonsense and there's almost always something you can do.

 

I will update the thread and its title when I actually get the money!

Edited by FTMDave
Typo
  • Like 2

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

the £2 fares have now been extended till June

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

Link to post
Share on other sites

  • FTMDave changed the title to Trent Barton - East Midlands Airport - confusing ticket types during government £2 cap period - overpaid - ***Refunded in full***

Well today they refunded me in full.

 

In fact they've refunded me the full £7.60 I paid for both journeys, although I was only asking for the £3.60 overpayment.

 

I've just e-mailed them to point out this error as they have been pretty decent and I don't want to take advantage.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Their reply is -

 

Good afternoon, David

 

Thanks for your email.

 

So sorry that this has happened, unfortunately there is no way of paying over the phone.

We do not have the correct equipment to this this, I am sorry.

 

Kind Regards 

 

Kylie 

 

- so damn, blast, hell, it seems I'll just have to put up with being refunded not only what I was entitled to but what i wasn't entitled to too 🤣

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...