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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Carpetright: A lot of issues.


Caligulazbaby
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1. Ordered 28 sq m of carpet and underlay + grippers etc, came to 700.

 

2. Measured flat and it was 36 sq m so made a second order for the remainder, came to 100.

 

3. Fitter arrived with nothing but a single roll of 28 sq m carpet, couldn't do the job.

 

4. Store manager said she was sorry, would refund the fitters charge and rebook for 3 days later.  I would have to pay the fitters and the refund would be made by cheque after the job was finished.

 

5. Fitters arrived with the same single roll on the back of their van.  Couldn't do the job, was last chance before Christmas. Offered further refund of non-specified amount.

 

6. Fitters arrived after Christmas with everything but the wrong underlay, I had paid for 10mm but they arrived with 6mm.

 

7. Called the store and the manager said I hadn't paid for underlay.  I insisted I had, she further insisted I hadn't.  Did quick math over the phone, she double-checked order and found I was right.  Specified the second refund amount would be 10-15% but it would have to go through HR.  She also said she would refund the £72 extra paid for the underlay mistake.

 

8. Fitters made a mess of spare room, leaving sticky adhesive over the floor, black on white. I complained through their complaints department.

 

9. Refund cheque didn't arrive after a week.  Sent email to store manager this Monday and she said she would chase it up but that it had been authorised. 

 

Was expecting 72 from underlay mishap, 172.44 from fitting charge then 10-15% further refund.

 

10. We're on Sunday and the refund cheque still hasn't arrived.

 

I am going to send another email to the store manager tomorrow getting her to chase it up again but I'm assuming nothing will happen.

 

  I don't have the refund offers in writing, other than the mentioning of it in emails but not for a specific amount. 

 

I know legally I can take them to court for the £72 refund for the wrong underlay given it's a breach of contract but what about the rest?  Given it's not been mentioned in amounts in writing? 

 

Also how do I go about taking them to court in the proper manner?  I seem to remember I need to send a letter before action.

 

Thank you for your help.

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