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    • No such thing as bailiffs in the north anymore. HMRC have certain statutory powers, but obviously, they don't apply here. The legislation is much like the rest of the UK: MB either chases the debt themselves or sells it (or a %age) to a DCA. The DCA has no more rights than the original creditor had. They have to apply for a collection judgment against you through the Enforcement of Judgements Office. Hence @lolerz blunt point that
    • This is the full appeal & response :    You reported that you were the registered keeper but is not prepared to state who was driving at the time the parking charge was issued. You reported that you are being held liable for the parking charge.         You completed the appeal on 09/02/2023 18:19:20. Upon arriving at the shopping centre The driver attempted to park in the disabled bay, which at the time was encroached by another vehicle already parked well outside of their bay, not displaying a badge. Due to the nature of the visit, the driver was required to park promptly and exit the vehicle, whilst displaying the blue disabled badge. Upon appealing, apparently the only thing that matters in this case is the sign post stating the parking bays must be adhered to at all times. Without any recognition for the fact the driver was physically not able to park elsewhere & correctly displayed their blue parking badge     The operator made their Prima Facie Case on 16/02/2023 15:02:06.   The Operator Reported That... The appellant was the driver. The appellant was the keeper. The operator is seeking keeper liability in accordance with PoFA.. ANPR/CCTV was used. The Notice to Keeper was sent on 15/12/2022. A response was received from the Notice to Keeper. The ticket was issued on 09/12/2022. The Notice to Keeper (ANPR) was sent in accordance with PoFA. The charge is based in Contract.   The Operator Made The Following Comments... The vehicle was not parked fully within the confines of a marked parking bay whilst parked in one of the carpark that we manage. Signage displayed throughout the site states "Vehicles to be parked within the confines of a marked parking bay". As the vehicle was in breach of the terms and conditions that are stated on the contractual signage throughout the site, a Parking Charge was issued.  As stated in the NGP initial appeal:  Arrived on site with a disabled passenger & as is visible in photo, we were unable to park in the disabled bay due to the other vehicle in the photo encroaching the disabled bay, meaning my passenger could not physically get out of the vehicle if we had parked between the marked lines. Please see photo for proof of blue badge & photo of parking on the day. Blue badge was displayed whilst parked.  >> We would just like to clarify that upon receiving their appeal, we reviewed the CCTV footage from the date in question and at no point did a passenger leave the vehicle nor is the keeper mentioning these facts to this IAS appeal.  We note that during the appeal process that we were provided with a disabled badge, but not the full badge showing whose badge this belongs to. Nevertheless the driver failed to correctly park within confines of the bay.  However for the IAS adjudicators viewing only we have attached a file titled "PCN 400786" This file shows the events that occurred with the driver on this date.  Please see file titled "Malpas Road Shopping Park" which shows what the signage looks like onsite.  Please see the file titled "Vehicle Location" which shows where the vehicle was parked and where the signage was located near by.         I am satisfied that the Appellant was parked in an area where the Operator has authority to issue Parking Charge Notices and to take the necessary steps to enforce them. A number of images, including a site map have been provided to me by the Operator which shows the signage displayed on this site. After viewing those images I am satisfied that the signage is sufficient to have brought to the attention of the Appellant the terms and conditions that apply to parking on this site.  The signage at this site makes it clear that parking is on private land and that vehicles must be parked wholly within the confines of a marked parking bay and that a failure to comply with that term and condition will result in the issuing of a Parking Charge Notice. I can see from the photographs provided that the Appellant was not parked within the confines of a marked bay, which the Appellant accepts. Whilst I appreciate the circumstances raised by the Appellant, mitigating/extenuating circumstances cannot be taken into account. Simply by parking outside of a marked bay the Appellant breached the displayed terms and conditions and as such I am satisfied that the PCN was correctly issued on this occasion. I have considered all the issues raised by both parties in this Appeal and I am satisfied that the Operator has established that the Parking Charge Notice was properly issued in accordance with the law and therefore this Appeal is dismissed.  Currently appealed 400786 Issued on 09/12/2022 by New Generation Parking Management Ltd to vehicle registration Originally rejected by operator on 02/02/2023
    • First of all, I'm not sure why you want to given 30 days to do the repair. It is excessive. I have the sense that you feel that you have to be reasonable in order to gain the approval of the court if that's the way it goes. You certainly should be reasonable but 30 days is excessive. Frankly I don't think that you should get the vehicle repaired by Cinch. They have undermined confidence. They have been notified of your quotation and the cause of the problem and they either haven't responded or they have declined to help. You have no way of knowing that if they are allowed to touch your vehicle, that they will do a quality job. I would suggest that the best thing to do is to get the vehicle repaired and then send them the bill. One them that this is what is going to happen and that if they don't pay you within seven days of receiving the bill then you will sue them. So I would book the car in for repairs on a date about 10 days from now. I would then inform Cinch in a letter of claim that the car is now booked in on XXX date. They have already had the inspection report in the estimate for repairs. You're paying the bill and seven days after that if they haven't reimburse you against the bill which you will submit to them, you will have them without any further notice. This will give them about 14 days to respond with the payment. You will have your car repaired and if they refuse – which they probably will – then you issue the claim papers without any more mucking around. If this appeals to you then draft a letter of claim which expresses this plan. Book the car in tomorrow for the work. Once you know the date then jiggle the dates of your letter around so that Cinch have 14 days before you sue them
    • TINY applies here... tough It's Now Yours.  its a person to person private sale  it's not covered by any rules/regulations at all. even if the MOT was fraud a county court claim is not the place to address this issue and most certainly not using the seller as any defendant against such, nor using it as an excuse to try and get out of buying the car and getting a refund. the claim is a dead duck. simply do AOS and file a defence stating this was a private sale between 2 private individuals, the car was test driven and the buyer found no faults nor were any aware of by the seller. dx
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SNOWS PEUGEOT OF BASINGSTOKE FAULTY VAN


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Cant believe im back here again so soon!!

but i am really worried and stressed about this new 2nd hand van i have bought.

 

The last van i had for 5 years was an absolute nightmare, and spent 5 years crumbling away, before i finally gave in and spent £20,000 buying a new one - 2nd hand.

 

I spent a lot of time researching and looking online for the one i wanted, and when i found it at a main peugeot dealer i was quite happy, because i thought they would be trustworthy, and i would be looked after.

 

i part exchanged my old van, i told him it was in poor condition, and no more than that, and he never asked any more either. I didn't go to look at the new van what with it being so far away, and i am not any kind of mechanic anyway.  i set up the finance, paid the deposit, and they delivered it to me whilst i was on holiday. They told me that the vehicle would be delivered in a showroom condition.

 

As soon as i returned, i looked the van over and there was like a hand sized dent with a scratch through it that was not displayed on the advert, not ever mentioned. I sent the guy at peugeot a message straight away, saying that he had never mentioned that, to which he replied; "you never mentioned that you had warning lights on in your old van"

 

To cut a long story short,

there are a number of issues with the van, one of which is the temperature needle shooting up to max, and it did it today, whilst i was driving, and the van screamed at me and jerked like it was about to cut out.

 

£20k is a lot of money,  and considering the history i've had with my previous van, im in no mood to be in and out of garages constantly.

 

I understand that the garage have one chance to repair and then i can reject it, is this right?

the van is booked into a Peugeot garage near me in essex on feb 27th.

 

Would you be able to advise me on the correct course of action to take please.

 

thanks again

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dates please at each stage

 

it's not your van it belong to the finance co.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for reply DX.

I believe 17th Oct was actual date of sale, just checking with finance company as I was away at the time.

There is no in entry on date of sale/transfer on new keeper slip.

 

Headlights failed once on major motorway, and have done so again recently whilst leaving a job in the middle of nowhere, mid morning in complete darkness.

 

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until the vehicle is in your physical possession clocks dont start ticking in relation to your consumer rights/laws, one date is not enough. full history with dates please

 

it is not your van, it belongs to the finance co, they should have been involved from day one of finding any issues.

as for what you can do regarding your rights and the retailer is dependent upon dates.

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Oh that's good news, so I have plenty of time then. I have notified the finance company and they just said to talk to the dealer, and to let them know what they say 💁🏼‍♂️

 

Im sorry, do you mean full history as in date of first enquiry etc?

 

Thank you 

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we dont know if you have plenty of time...we have no dates nor what you are basing that statement upon.

 

from day one (purchase)

we need a bulleted and dated timeline of what happened till today

 

when each fault occurred

who you contacted

what you told them

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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16th oct 2022: £99 deposit paid after seeing ad online

 

17th oct: pre- arranged finance notified of deposit paid

 

17th oct onwards: WhatsApp chat with Bradley Crawford of snows peugeot basingstoke regarding sale/PX and delivery of new van (full conversation available if necessary )

 

21st oct: dealer asked if i had any questions, i said no i just hope the van will be ok. dealer says van is fine other than the previously mentioned light scratches which will be polished out. 

 

25th Oct: van delivered whilst i was abroad, with hand sized dent and approx 4inch scratch through it. friend took it in and exchanged vans and documents.

 

31st Oct: Whatsapped bradley to express disappointment at the dent and scratch that was neither mentioned or displayed on initial ad. asked for repair. Bradleys reply was will have ask manager and by the way engine warning lights were never mention on my PX. I had previously stated on snows website that my PX van was in poor condition and no further details were asked for.

 

16th Nov: whatsapped bradley to ask what checks had been done prior to sale, as i have already had to visit a wheel alignment garage because the van is pulling to the left. Tracking has been checked and is spot on. Also headlights both went out on a motorway at 530am in complete darkness, had to follow behind HGV for light. Bradley says standard peugeot inspection carried out. suggested uk road camber as cause of pulling. Bought new bulbs and spent time installing.

 

17th Nov: return to tyresmart alignment centre to double check tracking/criss cross wheels to try to eliminate problem, was told by director the tracking couldn't be any better. and no point to criss cross wheel as is certainly going to be the steering adjustment sensor, and the hardware they have cannot access peugeot software. will need to go tot dealer.

 

17th Nov: called peugeot chelmsford nearest to me. cannot get Peugeot boxer up on their ramp. called Peugeot braintree, cannot get boxer up on their ramp. called Peugeot basildon, 2 appointments missed due to flu. new appointment booked for feb 27th.

 

Jan 12th '23: headlights have gone out after finishing work in a dark countryside location, in the middle of the night.

 

Jan 14th: temperature gauge has shot up to 'max'  "radiator temperature fluid high" notification on dash, van jerked as if to cut out, engine made same sound as gears crunching. this has happened a number of times.

 

Jan 20th: email to propel finance to make aware of van problems. reply from propel advising to discuss with garage to see what they can do, or replace, and come back to them after.

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On 18/01/2023 at 20:01, gavino76 said:

you never mentioned that you had warning lights on in your old van

doesn't apply , you are a member of joe public so TINY applies - Tough It's Now Yours. you are not bound by any consumer rights laws.

 

25th delivery so that gives you 30 days to report any faults. that you have done.

 

you say you have the van booked in to rectify the faults present, has the retailer agreed to meet this bill in writing?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Have you done a check of the Vehicle history on the Governments Website to see if any of these faults are mention on the MOT even as an advisory?

 

WWW.GOV.UK

Check the MOT history of a vehicle from 2005 onwards, including if it passed or failed, its mileage and why it failed

 

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Hi stu. Yes, I've done this: nothing. No mot history just the one most recently done. Also, service history, none. Just the first one in 2019/2020 and 09/22

 

DX, the retailer has not agreed to meet this bill and neither have I asked.

Should I visit the garage, have the faults found, and go from there?

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2 hours ago, gavino76 said:

and neither have I asked.

 

thats silly.

 

2 hours ago, gavino76 said:

Should I visit the garage, have the faults found, and go from there?

 

yes then write to the retailer with the report, stating under your consumer rights/laws, you have the right to reject the car for a full refund as not fit for purpose. however if the retailer meets these costs, i will accept the repair under my consumer rights/laws, but that does not remove them going forward should anything else happen.

you also need to inform the finance co of you intended actions.

the van it theirs not yours.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hello guys

 

Regarding this 2nd hand van bought from snows Peugeot 

 

After describing the problems to the man I dealt with at Peugeot, I had to ring around and find a garage able to get rhe van on a ramp. Chelmsford (my nearest) couldn't do it, Braintree couldn't do it, so I've booked it with basildon. Twice through illness I missed my appointment (actual flu not man flu) and it was finally rebooked for Feb 27th.

 

The garage have called me today to reschedule for April 3rd. This takes me over 6 months ownership of the van, No, will my rights still apply ?

 

**just checked, no April 25th will be 6 months. Sorry guys

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Worry ye not. The fact is that you informed the seller of the vehicle that it had a problem within the 6 months, so that has preserved your rights under CRA 2015

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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  • 1 month later...

hello. just reminding you of this issue with my Peugeot boxer, waiting inspection on april 3rd at toomeys in basildon.

 

Just recently, a ring of quite severe rust has appeared around all 4 wheels, and the door cill, and checking back on photos on the day of delivery there was no rust anywhere. This rust has never been mentioned and looks disgusting. Its quite clear the dealer have gone out of their way to deceive me and i just want to return the van, is this still posssible? i don't even want to have to argue about it.

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  • 2 weeks later...

hello guys

 

would appreciate some help please. my peugeot boxer has been in to the dealer finally. my issues were:

  • steering pulling to the left, result: unable to diagnose. van was not test driven
  • temperature gauge shooting up to max, van jerking, "radiator temperature fluid high" error message, result: new clutch pedal switch required £210
  • DAB radio and steering wheel controls not responding properly, result: need new radio and controls £1715.36
  • headlights both went out on motorway at 5.30am, result, need 2 new bulbs £79
  • air con is not ice cold, suspect needs re gassing but forgot to mention 
  • brakes are squealing loudly but forgot to mention
  • all 4 wheels rusting/flaking which was not present at purchase
  • hand sized dent with 6 inch scratch/gouge

 

I have paid the best part of £20,000 for this van and i am completely unhappy and wish to reject it.

Can you please let me know if i should email a letter of complaint to the complaints department and cc the finance company and also the CEO of Peugeot?

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On 23/01/2023 at 13:01, dx100uk said:

 

thats silly.

 

yes then write to the retailer with the report, stating under your consumer rights/laws, you have the right to reject the car for a full refund as not fit for purpose. however if the retailer meets these costs, i will accept the repair under my consumer rights/laws, but that does not remove them going forward should anything else happen.

you also need to inform the finance co of you intended actions.

the van it theirs not yours.

already answered

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...
Hello
 
would anybody be able to take the time to read this for me and let me know if it is suitable? i have also cc'd in the finance company, should i cc in the CEO ?
 
hello 
 
In october 2022 i purchased a peugeot boxer online from you shortly before i went abroad. The sales team reassured me that the vehicle would be delivered in “showroom condition” The van was delivered looking immaculate, photos were sent from my friend who took delivery.  However, when i returned i was surprised to find a dent and scratch on the side loading door, with damage underneath the side door, none of which was advertised, or mentioned prior to the sale. 
 
over the past 6 months, a number of issues have also arisen, meaning that under consumer rights laws i have the right to reject the vehicle for a full refund as it is not fit for purpose. 
 
The issues are as follows: 
 
The van has been also been pulling to the left intermittently, and after having to take time off work to go to an alignment centre, the tracking was found to be perfect. After taking more time off work to take the van into peugeot basildon, they could not find a problem with the steering , not even having test driven it. Im certainly not happy at having to waste time trying to find a problem with a £20,000 van.
 
The temperature gauge shoots up the max, the van jerks, and an error message of “radiator temperature fluid high” shows.  Basildon diagnosed a fault and a new clutch switch at a cost of £210 is required.
 
The DAB radio and controls are faulty and basildon have quoted approximately £1715 for parts and labour to replace.
 
The air con does not work.
 
The brakes have been squealing since the day of delivery.
 
Both headlights went out whilst driving on the motorway at 530am in complete darkness. a bulb has been replaced at my own time and expense and has gone out again and not been touched since.
 
On the day of delivery the wheels looked perfectly clean and tidy, however, all 4 are now rusting heavily and also flaking. So the wheels are either terrible quality or your dealership has gone to great lengths to deliberately hide the rust from me prior to the sale.
 
There is a loud, incessant plastic rattling sound which has been present since the day of delivery and is slowly driving me crazy, and basildon were unable to find the problem.
 
the plastic trim on the dashboard is now loose and vibrates frequently.
 
I have paid the best part of £20,000 for this van, and have been in and out of garages, time off work, and had to pay for a diagnostic fee. It is completely unacceptable.
 
Please let me know how you can help me with this matter.
 
thank you
 

 

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