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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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Help re FSCS SIPP provider/advisor claim


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Hi All

 

I am considering making a claim via FSCS against The Lifetime SIPP Company and The Pensions Office.

 

Both of whom gave bad advice without due diligence re my SIPP that included Harlequin Development, Rimondi Grand and crop growing in Uruguay

 

I am informed that I could claim £85000 from Lifetime and £50000 from Pensions Office in compensation.

 

To use a claims company will cost in the region of £20000.

 

Can anyone with any experience of this advise as to the correct t wording required in my FSCS claim please?

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Hi

 

SIPP company Lifetime SIPP out of business

 

Claim against Pensions Office Ltd as they advised for One Stop Finance who I incidentally made an initial claim for £50000 via FSCS

 

Big Fish

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Hi 

 

The Pensions Office Ltd  - Firm Ref No 434677 is dissolved , it was declared in ‘default’ by the Financial Services Compensation Scheme (FSCS) in 2015

 

The Lifetime SIPP Company Ltd (Lifetime) Firm Ref No 464526 was placed into administration in March 2018 and later went into liquidation on the 2 April 2019.

 

I know I can claim but wondered if there are any previous letters or templates I could adapt in the process of my claim against the two companies e.g. specific wording relating to lack of due diligence. FSCS advise as below.

 

 

FSCS is accepting claims against this firm.

We’re aware that some Lifetime customers were advised by independent financial advisers to transfer existing pensions into a Lifetime SIPP. 

 

After the pension transfer, customers had their pension funds placed in high risk, non-standard investments. Some of these have since become illiquid, which means they can’t currently be sold or traded.

 

For FSCS to be able to pay your claim we must prove that Lifetime failed in its due diligence - in other words, did it do certain checks on the non-standard investments that would hold its customers’ pension funds, before accepting them into its SIPP investment portfolio?

 

Did it make sure they were appropriate for a SIPP, and did it identify any potential issues with them? Also, if it did identify potential issues, did it tell the customer?

 

There are currently civil claims cases against SIPP operators underway in the High Court regarding their due diligence requirements.

 

The outcome of these court cases will affect whether we can pay a claim against SIPP operators like The Lifetime SIPP Company Ltd.

 

We’ve already assessed and paid several customer claims against authorised IFAs declared in default by FSCS, in relation to advice they received to transfer their pension into a Lifetime SIPP.

 

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There isn't a template for this as every case is different.

 

I'm not clear if either of the companies was an IFA or which was the SIPP provider.

 

What paperwork do you have from whoever gave the advice so that you can show the FSCS that you were badly advised?

 

You may find something in this thread where the OP had a similar problem. He ended up going to the FSCS as well.

 

HB

 

 HB

 

 

 

Illegitimi non carborundum

 

 

 

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Hi 

 

The Lifetime SIPP were the SIPP provider

 

Pensions Office prepared an assessment of advantages / disadvantages re proposed transfer of benefits from my pension scheme.

 

I am happy to  upload an anonymised copy of the pension transfer report, for analysis.

 

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Hi I am complaining about the poor advice and lack of due diligence re transfer of my pension pot. The pot was placed in high risk, non-standard investments. Some of these have since become illiquid, which means they can’t currently be sold or traded.

 

 

 

merged.pdf

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Thank you for the document.

 

Would you say that they followed your views on having a medium risk investment? I haven't seen any discussion of their fund choice and why it was suitable for your circumstances.

 

The report writer also seems to say at one point that the investment return you would need for your retirement plans could be ambitious.

 

They seem to talk a lot about you not wanting a widow's pension paid to your ex and having flexibilty, taking maximum tax-free cash at retirement, etc. Is all this correct?

 

Also, did you have meetings with a consultant from TPO?

 

I imagine what the FSCS might expect to be looking at is whether TPO understood your situation properly and recommended a suitable investment for you. Also that they took account of your risk profile when recommending the investment funds.

 

I may have missed something but is there something in writing about why these funds were recommended for you?

 

HB

Illegitimi non carborundum

 

 

 

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Hi HB

 

Thank you for the information that is very helpful.

 

I would not say my views were followed on medium risk investment. There is no discussion of fund choice or suitability, could this go against my claim? Or should it have been included?

 

Info re widows pension etc I do not recall but they mention a questionnaire.

 

I do not recall any meetings with TPO.

 

In answer to your previous question the pension fund was frozen with my employer at the time.

 

I have attached 2 further letters that are all I have from TPO and an excerpt from the suitability report from One Stop Financial Services relating to advice.

 

 

 

 

 

 

 

 

merged.pdf

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OK, that's a lot of documents. I'll do my best to have a look tomorrow or more likely Tuesday.

 

One question for no please. The One Stop Financial document says TPO didn't think a transfer was appropriate and said that it would be your responsibility if you transferred.

 

What happened after that please?

 

HB

Illegitimi non carborundum

 

 

 

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That's how I read the one page document from One Stop. Obviously I don't know what happened yet but they're trying to say that if you transferred your pension it would be an 'execution only' transaction and your decision to go ahead. I just wondered if any of this rang a bell with you.

 

They could still be in the wrong, it's up to the FSCS to decide. But if you remember anything about what happened after you had the report it would be useful.

 

HB

 

 

 

 

Illegitimi non carborundum

 

 

 

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Hi HB

 

Unfortunately I don't, there was very  little communication  as I recall.

 

The majority of communication came from what I think is termed an "introducer".

 

This was an ex work colleague who initially brought the SIPPs to the attention of numerous employees left with sizable frozen pensions by the company at the time.

 

As previous, I have already received £50000 due to One Stop's involvement, just included this as thought may have some significance.

 

Regards Big Fish

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I can't copy and paste from your Word document for some reason. As I read it, One Stop and TPO are saying that they don't think it's a good idea to transfer your fund.

 

The last sentence in the One Stop excerpt says 'This is classified as an instructed sale and you are aware of this and content with this arrangement.'

 

I didn't realise you already got £50k from One Stop. Did you go to the FCA and what basis did they award it on please?

 

HB

Illegitimi non carborundum

 

 

 

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ive converted the files to a mass pdf 

please dont put up .doc or docx file as they contain peoples personal details in file info/properties

 

your should find you can copy and paste now too

 

dx

 

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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11 hours ago, big fish said:

I claimed through FSCS on my own. Hence the reason to try and recoup more of my lost funds from the 2 companies who have since liquidated and considered at fault.

 

To make sure I understand, you originally went to One Stop who referred you to TPO for a pensions transfer report.

 

And then Lifetime SIPP provided the wrapper for your funds to be invested in?

 

Well done for sorting out One Stop with the FSCS on your own. Could I ask why they paid £50k and not the whole amount please?

 

Who recommended the investment funds to you?

Illegitimi non carborundum

 

 

 

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Yes that is the correct sequence of events.

 

At the time I originally claimed against One Stop the limit was set at £50000.

 

I think One Stop recommended the investments and prepared what was referred to as my portfolio.

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Hi HB

 

I am claiming against both parties for uncompensated loss -  a  hypothetical value of my pension fund £262,851.67 being quoted, when FSCS awarded £50000 against One Stop in 2015. 


TPOLosses flowing from the advice of this IFA to transfer pension into a SIPP and any associated investment losses. I believe they failed to take into account my financial circumstances, objectives, and attitude to risk (medium). A report was produced that was  suggestive of transferring my assets in order to realise maximum values. Consequently I transferred my pension scheme to an investment that represented a much higher level of risk than was suitable for my attitude to risk. My knowledge and understanding of investments and investment strategies was low.

 

One Stop quoted "You are aware that 1 Stop Financial Services do not offer advice or hold the necessary permissions to conduct reports on these schemes so with your permission we contracted a qualified pension specialist, The Pensions Office Ltd to analyse this for you." I question the purpose of TPO involvement, did they analyse or conduct reports on the schemes? They are also suggestive of my pension's growth not being achievable growth  over a medium to long term from a conventional portfolio of investment funds.

 

I do not recall any further contact/advice from TPO in regard to my proposed transfer to SIPP. In summary I feel TPO did not offer best advice considering my financial circumstances and attitudes to risk. There appears to be a  lack of due diligence here with no sound acknowledgement of risk to safeguard my investment. The actions of TPO  enabled substantial profits for advisers and introducers whilst in essence, they should have been looking after my best interests.

 

At the time I had no real idea of complexity of what I was about to invest in. As a consequence,  I lost safe guarded benefits that would have provided for my dependents in the event of my death and a considerable amount of income for at retirement. These provisions were mentioned by TPO referring to their questionnaire.

 

Lifetime SIPP - Losses arising from due diligence failures as SIPP Operator. If the company was still solvent I  could claim in the civil courts requesting to be put back in the position I would have been in but for the firm’s due diligence failures.  I believe the firm was negligent, not completing checks on the non-standard investments that would hold my pension funds, before accepting them into their proposed SIPP investment portfolio. I now question whether they were ever appropriate for a SIPP,  and whether they identified any potential issues. If they did so I was not made aware.

 

The transfer was facilitated by Lifetime, knowing I was to invest in an unregulated illiquid investment and the high risk nature of these investments was not properly explained.

 

There is obviously some crossover with the contents above between each complaint.

 

Big Fish

 

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Hi.

 

Could you have a look at TPO's report and tell us which bits about your aims and objectives you disagree with please?

 

I would really like you to get more compensation but I have to say my impression from their report is that they didn't advise doing a transfer. This is from their report, there's more.

 

'You are in receipt of the report that the Pensions Office Ltd prepared for you. The findings of the report were based upon the questionnaire you completed on 01/11/2011. You understand that monies transferred out of your final salary scheme will have to achieve a return of at least 7.5% average per annum (classed as a critical yield) in order to produce better benefits than if you stay in your current scheme. The opinion of the pension specialists was that this is a rate of growth which they believe would not to be achievable over a medium to long term from a conventional portfolio of investment funds.


You have been advised that neither The Pensions Office Ltd nor 1 Stop Financial Services accept any liability if you act against the advice of the Pension Transfer Office and transfer your final salary scheme. We have given you the information for you to make your own decision on the movement of this final salary scheme. This is classed as an instructed sale and you are aware of this and content with this arrangement.'

 

HB

 

 

 

 

Illegitimi non carborundum

 

 

 

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Hi HB

Are TPO referring to a conventional portfolio with the suggestion the proposed one would do better?

 

Where is the advice not to transfer they refer to?

 

I am aware claims companies will have a wealth of info from other test cases available. I felt they were convinced there would be a case against TPO. There are some misgivings and the company were responsible for poor advice. I feel these companies all fed each other to a degree in the SIPP failings

 

Did you feel the Lifetime info was relevant?

 

Are TPO not failing by not looking into the proposal from One Stop re the proposed assets?

 

Big Fish

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