TV for repairs not returned https://tvrepairhub.co.uk/

[slimceagirl]

My TV developed a fault in December.

 

It was out of warranty and my husband wanted it repaired rather than have to find a new one before Christmas.

 

I looked online and found this company. Desperate to get it back in time for Christmas, we believed their advertising and asked them to come and have a look.

 

A driver came with his liveried van and took the TV, gave us a receipt and told us we'd get a call in a day or so. After not hearing anything I called the local number I'd used to book the repair.

 

They quoted me a price but said it wouldn't be unfor a similarly named company till after christmas...well the new year until it was done. I said no please return the set (As it was still partially working).l

 

He said it was stripped down so couldnt be returned until after Christmas.

 

I went back onto Google and realised I had mad e a big mistake. The reviews for a similarly named company were awful. When you clicked on the company's web button it came up with the company I'd used. My heart sank.

 

Virtually all the reviews mentioned un-returned TVs. They really do seem dodgy. I spoke to them again yesterday and they say maybe today or tomorrow I'll get the TV back and that they will call me.

 

I've done a bit of research since and I feel like I've jumped down a rabbit hole.

 

What are my rights?

Are the goods classed as stolen?

TV repair specialists /TV repair Hub/ Sutton coldfield tv repairs

 

All the same phone number with smaller, local numbers. 

[BankFodder]

Sorry, but this long unbroken block of text is very difficult to read.

 

Especially on small screens such as telephones .

 

Please will you start a new thread again and post it fully spaced etc .

 

 

 

[dx100uk]

Post spaced for you.

 

Dx

[BankFodder]

In fact, I see that my site team college has  reordered the Post for you .

 

 

Please can you space out your posts in future.

 

[slimceagirl]

6 minutes ago, BankFodder said:

Sorry, but this long unbroken block of text is very difficult to read.

 

Especially on small screens such as telephones .

 

Please will you start a new thread again and post it fully spaced etc .

 

 

 

Sorry, I was not aware this was an issue since it was typed on a laptop. 

[dx100uk]

you fell for the oldest scam on the books.....

 

you wrongly believed that as any 'warranty' was out of time, there was no other option than to arrange a repair at your expense....

 

warranties mean ZERO....they are never worth anything more than the price of the paper they are written on anyway, and most certainly do not, remove, vary nor replace your consumer rights under the consumer rights act.

 

those state that upto 6yrs, your have various routes, depending upon your purchase date, today's date and how you paid for it upon what you can actually claim against the retailer that sold it too you.

 

so...spill the beans...

 

dx

 

 

[slimceagirl]

9 hours ago, dx100uk said:

you fell for the oldest scam on the books.....

 

you wrongly believed that as any 'warranty' was out of time, there was no other option than to arrange a repair at your expense....

 

warranties mean ZERO....they are never worth anything more than the price of the paper they are written on anyway, and most certainly do not, remove, vary nor replace your consumer rights under the consumer rights act.

 

those state that upto 6yrs, your have various routes, depending upon your purchase date, today's date and how you paid for it upon what you can actually claim against the retailer that sold it too you.

 

so...spill the beans...

 

dx

 

 

Maybe I didn't make myself clear. My problem is the TV repair company.

Warranty or not, that is not the discussion here.

• We chose a company to repair our TV.

 

• They took it away.

 

• They didn't contact us with a quote.

 

• I asked them to return it.

 

• They haven't returned it.

 

• It's been nearly 3 weeks. (advert says same day service)

 

• Since found lots of Google reviews saying they take your property and don't return it or make it difficult.

 

 I have also been checking these Google reviews and  5 star reviews seem to be made by people who have also left 5 star reviews to other TV repair companies throughout central England.

 

Those companies all trace back to the one in Birmingham, even posting a photo of the Birmingham shop front in Leicester, Nottingham, Derby, and Chesterfield.

 

All seems dodgy. Is it a police matter or one for small claims? 

 

 

 

[dx100uk]

Should not have been sent to them in the 1st place.

then you wouldn't had this issue.d

 

the police wont be interested and will say its a civil matter.

 

still not answered my questions..

.how old is it.

how much did it cost

when did you buy it

 

send them a short formal letter stating please return my tv.  Not by phone not by email.

 

Dx

 

 

[slimceagirl]

3 minutes ago, dx100uk said:

Should not have been sent to them in the 1st place.

then you wouldn't had this issue.d

 

the police wont be interested and will say its a civil matter.

 

still not answered my questions..

.how old is it.

how much did it cost

when did you buy it

 

send them a short formal letter stating please return my tv.  Not by phone not by email.

 

Dx

 

 

It was a Sony Bravia 49 inch TV. 4 years old, paid about £600 for it.  I know I've been bitten. 

 

Company are very good at hiding behind different websites. 

Edited January 6, 2023 by slimceagirl

[dx100uk]

A TV of that age you won't get anything out of your consumer rights, sorry.

 

You've taken the right route to get it fixed, just picked the wrong company, a true local repair shop that knows their trade will advise you properly if it's worth the effort.

 

Dx