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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Trainline scam and ghost trains


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Hi. A pretty serious scam looks like being done by trainline, they seem to be selling tickets for trains that either do not exist or they know are not running and I have proof.

 

They knew full well about the strikes happening in October as the union told them on the 13th September some x2 weeks before the action to close some line. 

 

They sold me a ticket on the 26th September ( I no doubt expect thousands of others too) for the 1st of October which they knew was a strike day. 

 

I had no issue getting a refund, but they kept a 99p booking fee.

 

Now I put it to you that they have done this on purpose to gain revenue from the booking fee knowing the trains were never running. 

 

I have complained and got mine back, but it took some effort. 

 

I feel something should be done about this.

 

Is there anything that is recommended, I have logged a complaint with the ORR Office of Rail and Road. But is there a trading standards body or other way to get this actioned.

 

They are clearly making thousands conning people and need to be stopped and held accountable. 

 

 

Edited by tru.playaz
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I didn't know unfortunately, my local line was closed and no tickets for sale.  I found the nearest one open, they had tickets available so purchased one, as a consumer I was made to believe as I could purchase one the train was on. Turns out they should not of been selling them either. 

 

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People do buy tickets for planned strike days because they know that strikes are often called off at the last minute so I don't think it's a fraud. You got your tarin fare refunded without argument by the sound of it, is that what happened?

 

But you had an argument to get your 99p booking fee back but did get it refunded eventually. So you are not out of pocket?

 

I doubt the ORR Office of Rail and Road regulates private ticket agencies like Trainline. 

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I see your point over the booking fee. Why should they keep that when they knew it was still going ahead. 

 

I doubt tho anyone will agree that the service of booking a ticket was not done as you have yourself said you got the ticket. 

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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