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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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ALPHERA - cancelled car finance after forgetting payment holiday agreement - no letters ever!


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Still not heard back from Alphera, but today I’ve had a note from Grosvenor saying they’ve attending my property - any suggestions what to do as I’ve heard NOTHING from Alphera since my letter earlier this month..

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go back and re read your thread regarding flatbed man.

 

your sar must be replied too within 30 days.

 

how did your bacs payments go?

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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can you not get online to their website and view payments etc?

 

MYFINANCE.ALPHERA.CO.UK

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

if they've exceeded your 30days chase them up and remind them its a legal requirement to respond to an SAR within so days and you'll have no qualms about launching a court claim for their failure to respond.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 11 months later...

Hi everyone, 

 

Following this last year, alphera sent debt collectors to my address in January 2023 and albeit they weren’t successful I was never home, it all sort of went quiet … I did not hear from Alphera and I continued to make my monthly payments by standing order and never heard anything. It was not until August of this year that I went to obtain credit and realised all the negative markers from them. 

 

I contacted Alphera and they told me and I quote “my agreement had gone under the radar” and as my complaint was closed my only option would be to now contact the financial ombudsman - I’ve done and received a response today that they won’t consider the complaint because the original complaints final letter was dated oct 2022. 

 

Where do I go from here? I can’t get any more credit because they have completely destroyed my credit file but I don’t want to keep the car anymore as they keep threatening repossession and I’m close to exceeding the allowed mileage. 

 

Do I have any rights? They refuse to remove the markers themselves because they didn’t uphold my complaint and said a payment holiday was never agreed but the financial ombudsman won’t help either. 

 

Would you raise another complaint with alphera for how they have let my agreement go under the radar and see if they will remove the credit markers and just reinstate my agreement considering I’ve paid every month for a year? 

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On 04/10/2022 at 14:19, dx100uk said:

Go do a time order

which is what you should have done when advised.

they have no incentive to cleanse you credit file and neither can they if its a true record of how you operated the credit/.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I sent loads of letter advising that I can pay the car finance and for them to reinstate the agreement and as my standing orders were not being returned and I didn’t hear from them regarding repossession, I assumed they reinstated it. 
 

As it’s a hire purchase agreement, I owe a balloon payment at the end and I’m coming close to mileage. Would you suggest writing to alphera and asking that they reconsider reinstating the agreement and lodge a complaint re the mishandling or would you not bother with that? 

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none of that really matters 

you can try but i doubt it

you should have done the time order and not messed around for over a year then you would not be in this situation.

sorry 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i cant see why not

click it 

read the link.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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