Moneybarn dilemma

[Candystriper]

I have an agreement with MB. Not paid 50% yet and have 3 months arrears. I am self employed and had a business go under during Covid. i am however, back on my feet and able to clear the arrears. 

i previously asked MB what would happen if I wanted to hand the car back and they sent me the options. so on a voluntary return I would still owe them £5k and have no car.

 

i cannot get car finance or any finance- my credit rating is poor due to issues with my now failed business. i need a car for work.

 

the car is less than a year old, and is playing up. As I type this I am stranded and waiting for the AA, again!

garage says it requires major work and I should get rid as the cost of the repairs outweigh it’s worth.

 

i just don’t know what to do. 

MB are going to sting me regardless.

any advice?

thank you

[dx100uk]

not your problem it's gone wrong, why do you think it is?

 

it's their car, if it's not working and you've only had it less than 12mts, under you consumer rights, get someone like the AA in do a full report, and if the faults can be proved to be there at time of sale then MB have one chance to repair it then it's refund time.

 

ive moved you to the moneybarn forum

100's of threads to read here.

 

they are the worst company ever and make up the rules as they go along.

 

whats up with the car?

 

you wouldnt hire a taxi and be expected to pay for it if it broke down with you in it, why do you think an HP agreement is any different!!

 

dx

 

[Candystriper]

AA say it’s got about 11 different faults

ERG Valve,

DpF filter,

needs a new timing chain…..

 

Maintenance is my problem right?

 

I have to pay if stuff goes wrong with it.

 

It’s actually 12 months since I got it next week! Eek! 

[dx100uk]

Now go back and read my post again carefully...  

 

It's is not your car, it's moneybarns 

 

The only thing you are responsible for is it's daily maintenance and fluids etc or anything deemed wear and tear or its annual service since you having it 

 

I would suspect your major fault here is the timing chain, the rest are incidental .

 

You should have the full service history, when was or should the timing chainhave been last changed and when should the last service been carried out? 

 

What is the car?

How many miles on the clock?

How many miles has it done in your hands?

 

Dx

[Candystriper]

It’s a Mini. 80,000 miles- I’ve done about 15,000.

these are great points which I need to check.

really helpful.

 

[dx100uk]

what type of mini, full desc please ...ideally we need that as members might not help without it

 

like:

 

Mini Cooper 2007 to 2013 What You Need to Know About the Timing Chain Tensioner Recall

WWW.NORTHAMERICANMOTORING.COM

---

Nothing is fool proof, and even with BMW engineering expertise behind them, the Mini Cooper does occasionally suffer from design defects....

 

[Candystriper]

I don’t really want to say because I don’t want MB to be able to identify me from this post!

 

If the car is over 12 months does this still apply?

It did have problems almost immediately after I bought it, and I spent a couple of hundred pounds getting it fixed. 

[dx100uk]

please stop playing secret squirrel

there are 1000's of moneybarn threads here already.

 

after 6mts of ownership its upto you to get the reports done.

 

your rights run to SIX YEARS..

 

being frightened of people is why you are in this problem in the 1st place!!

you should not be having to pay anything to fix a car that IS NOT YOURS!!

 

did you tell MB this

 

dx 

[Candystriper]

I haven’t told MB yet. 
i have just got back from the garage and they said it will be Tuesday before they can look it at. It has a lots of errors coming up when they plugged it in. 

I asked them to do a comprehensive report of the faults and costs to repair, plus consider if these faults were there when I bought it. 
now what? 

 

I’ve now looked at the service history- it has two years missing.

 

The fault that it’s in the garage for now first occurred in March, 6 months after I got the car and Mini said they had fixed it with new glow plugs. I paid £222 for that.

 

Should I wait for the new report next week before contacting MB? And what should I say to them?

 

Should I pay the three months arrears or no?

[dx100uk]

you should never have stopped payments if you want to keep the car.

you have owned it less than 1 yrs so it is not protected goods under the agreement you have. 

once they issue a default notice they can snatch it from anywhere bar private property and you'd be liable for the complete agreement total and lose the car.

 

what type of mini?

when is the timing chain due?

 

dx

[Candystriper]

It’s now a year that I have had it. I don’t want to keep it, I want to hand it back because it needs costly work on it. I’m waiting to hear how much work but I was told by another garage that the work would cost more than the car is worth. 
i just want to know how to approach Moneybarn. Thank you.

[dx100uk]

you cant just 'hand it back'

 

you have not paid more than 1/3rd it is not protected goods.

 

you need to prove the timing chain? has gone because its either not been serviced properly or is one in that mini link i post 

 

what type is the mini and what year please

we can help you with what you want to do but not without a bit of info please.

 

dx

 

[Candystriper]

There are two services missing in the service log 2016 and 2020.

mb say I can hand it back on a voluntary termination but still be liable for £5.5k. Or they can take it back and compulsorily and I will still be on the hook for £9k

its a countryman 2013.

[dx100uk]

can you go here and tell me what it says when you given the site the relevant info>

MINI Safety Recall Information | MINI UK

WWW.MINI.CO.UK

---

Find the latest information on product recalls for MINI. Search for your vehicle, and explore the FAQs if your vehicle is affected.

 

yes MB are correct , they are the 2 options if you cant prove the fault was present at the time of your purchase

 

dx

 

[fkofilee]

yo @Candystriper 

 

@dx100ukis doing their best here to try and help you get to the bottom of your issue with MB. 

Normally they wont be able to identify you from the post and MB do lots of transactions on cars 

We dont need the reg - Just the info DX needs. 

 

They are right that there could be 2 options. 

 

FKO

[Candystriper]

If the car is over 12 months does this still apply?

It did have problems almost immediately after I bought it, and I spent a couple of hundred pounds getting it fixed. 
it’s a Mini Countryman 2013

[dx100uk]

outside of 6mts it is down to you to produce a report , CRA is upto 6yrs.

 

can you goto to that website and tell me what is say regarding you car..

 

21 hours ago, dx100uk said:

can you go here and tell me what it says when you given the site the relevant info>

MINI Safety Recall Information | MINI UK

WWW.MINI.CO.UK

---

Find the latest information on product recalls for MINI. Search for your vehicle, and explore the FAQs if your vehicle is affected.

 

dx

 

 

 

[Candystriper]

Sorry- I did reply but it doesn’t seem to be here. No recalls for the car. 
but the garage told me that there is a SACC for the car- not a recall, but it was flagged that it may have an issue with a part- not the timing chain though.

 

[Candystriper]

So I’ve now got a quote from the garage of over £1500 plus more investigation needed at cost.

what should I do?

Pay the arrears and then tackle MB on the problems and repairs needed?

Does anyone have any wording I should use?

many thanks

[theoldrouge]

Have MB issued a DN or terminated the agreement yet?

To advise best option we need to know the full amount payable and the amount you have paid to date including the deposit 

[Candystriper]

No they haven’t.

£10k in total and I’ve missed £1k in total

[theoldrouge]

The exact amount of the full agreement and the exact amount that you have paid including the deposit please 

What you have missed is not relevant at the moment 

[Candystriper]

Original amount of finance- £15,494.85

total paid so far: £2,533.77

 

Im now up to date with arrears and have a car that is currently undriveable without major works.

please advise- and thank you.
 

[theoldrouge]

First thing you are going to need is an independent engineers report you need to show that the problems with the car were there at the time of purchase 

Good that you have cleared the arrears 

Just bear in mind that if the worst happens you can VT at anytime you don’t have to pay off the outstanding balance at the time you can simply make a small offer of monthly payments

 

But your first action before tackling MB is to get that report done 

[Candystriper]

I’ve got the report.