Received offer today £100 below actual figure

[rakibear]

Well just received a letter today offering me a settlement which is £100 below the actual figure (which is only £325).

 

I sent a letter requesting refund of charges on 3 different accounts all in the same letter but this has been the only one which has been acknowledged up to now.

 

The next step is to issue a claim but is there anywhere that has a draft letter? I'm sure I've seen one somewhere!! Also when I issue a claim, do I add the 8% interest on now??

 

Any help will be brilliant

[lateralus]

make sure you follow the step by steps instructions: access them through this link:Newcomer? Here's A User Guide

 

be sure to allow 14 days from the prelim letter to the lba, then 14 days before you actually file your claim. you may want to do all three at the same time to save on court filing costs - you can do this if the total of the claim is less the £5000.

so, you may want to make sure you've got all three at the same stage then file together. also, you should send a letter rejecting that offer - or accepting is as a partial. letter template is in the section just below the library templates.

good luck with your claim(s)

[steve_n]

Hi,

You don't add 8% interest at the 1st or 2nd letter stage, this is added at the court claim stage. Heres a link to the 1st letter - called a 'prelim' in here !

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

And the 2nd letter called a LBA (letter before action) is here-

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

Good luck !!

[rakibear]

Hi thanks for that. I should have said earlier, I've already sent an LBA letter out and received this offer in reply to this.

 

Now I need to start the claim process but even looking through the FAQ and message board it's a bit difficult knowing where to go and what to do next because I need to sort this out asap.

[rakibear]

I also want to check... I have since received another £300+ in bank charges since I started this process, can I add them on to this claim or do I start another one for them later??

[steve_n]

Am I right in saying that your total claim is for £325, and you have an offer for £225 ?

 

if so you have to decide if you want to continue, it will take up to a further 14days for the LBA, then another ppossible 28 + 5 for the MCOL all for £100 ? but of course it is entirely your decision !!

 

I know I would, but I'm not you (obviously LOL)

 

Steve.

[rakibear]

The deadline for the LBA passed on Tuesday and I want to go on to the next step but not sure what it is even though I've read through a lot of the posts.

[lateralus]

rakibear, read here:

Step-By-Step Instructions

start with step 5, what happens after you send you lba.

the mcol is very easy to follow. as long as you have sent the prelim, and lba with 14 days between, you are ready for step 5 and onwards. do, send a letter as it says in step 5 c. you can revise your breakdown up to this point (before you actually claim) but after that, it would cost. so add the further charge on, with a polite paragraph in your rejection of settlement letter.

have you considered what i said about putting all three together - or does that not work out?

 

my instincts tell me you are trying to move too fast. why not take a deep breathe - start with the faqs and read them a couple of times. it really makes the whole process less formidable. we have all been there. you want money back quickly - it doesn't work that way. settle back with a cup of tea - do some reading and plan your strategy - one claim or three, you could easily catch the other two up by writing your prelims. first and foremost - make sure you have all your charges from all the accts. you are considering and see how you stand on totals. to me, if you have three accts and they total less than 5000, why spend 120+120+120 to file them separately. don't worry that the lba 14 days has passed, that is a minimum, not a maximum no. of days. hope this has helped clear your mind a little. get back if you need more help.

[rakibear]

Thank you so much. That has really helped.

 

I wasn't trying to get my money back as soon as possible, I think I was just panicking over deadlines etc.

 

I have already claimed for all three accts in one letter but up to yesterday I had only received an offer on one of them. Guess what I got in the post this morning?? An offer on the other two!!

 

Yipee!! Now I feel like I'm getting somewhere. So if I'm reading this right, I now send a letter refusing the offers and of my intention to take court action?

 

Right!! Now off to get my coffee and re-read through this lot!!

 

The mud is beginning to get a little bit clearer!! Thanks

[lateralus]

out of curiosity, what is the total of the 3 claims and what is the total of the offer.

yes, you send this letter - tweaking it to your claim Rejection of settlement offer

and then, i'm still a little confused - have you sent an lba for all three claims? if not - you must still send it for the ones you haven't sent one for yet to catch the other 2 up to the third. then if your total is under 5000, when at least 14 days has passed on all three claims, go ahead and file your mcol. it's all there in the step by step instructions, the mcol is very easy to do although you may find if you are filing all three together that your particulars will be a bit tough to squeeze in as all three accts. will need to be listed. i'm sure it can be done. let's see about the totals and getting all 3 to the same point.

[rakibear]

Sorry... I said the mud was getting a bit clearer for me!!

 

I am at the same stage for all 3 accounts as I claimed for them all at the same time in one letter. One of them was in my name only so I received that offer yesterday, and the other offer for the other 2 accounts came through this morning.

 

In all we are claiming for £2389 but we have now been offered £1579. I sent a rejection of settlement offer this morning and have given them 7 days to reply before I go ahead with the mcol (I've now figured that one out after my coffee kicked in!!) :o

 

Hope this is right and thanks so much for your help. It really is appreciated

[lateralus]

sounds like you are in control.

you can see, with reading so many, you start to get a feel for what's up and my instincts just couldn't get a grip on yours - i feel much better now. total of all three under 5K so, keep them together, offer WAY too low, so yes, send a rejection for them all. if you had already let 14 days passs since the lba - you needn't give them 7 more days - but it won't hurt anything - they sometimes offer at this level to see how serious you are. if you are in it for the long haul (not a quick cash fix) and i'm sure you are now - just keep it going and you will get there.

at the mcol stage - you go back to the spreadsheet and assign the date you will be filing and it will work out the 8% based on how many days have passed since each individual charge - the s/s does all the work - you just enter the dates/names of each charge like before and it is worked out for you. while you are waiting for the 7 days to pass - go ahead and register on the mcol site, use hsbc main address, canada sq, on all your statements, work your way to the particulars, try playing with them, look at this:5. Money Claim On-Line (MCOL) Particulars of Claim and start seeing if you will be able to fit them into the limited space. if you absolutely can not - you will need to file at the court and use the N1 form - more info in the steps at the top. but the mcol is so smooth an experience - try it first. i can pm you my partics. if it helps. let me know.

playing around with them is your best bet - just don't pay and sumbit until the time has come to file.

 

one more thot: if you want to add any more charges on, this is the last time you can do that before having to pay to alter your claim.

so, if you've one or two to add, just add them on and call it your revised breakdown, you could send a copy to whomever you sent that 7 day letter to and say - please note the addition of further charge(s), which i will be adding to my court claim.