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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Lloyds Customer


Tsotsi
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Hello All

 

Have done my research and am now ready to start action to claim back the charges I have paid.

 

I have paid only several charges over the past six years, but at the start of this year by June I had paid around £500 in charges. It all started at the beginning of the year when my wages went into my bank late, my direct debits were all bounced back so i got charged, then when the next month came the bank took the charges, not leaving enough for direct debits, so the cycle continued. It sorted itself out but I did feel that £500 was excessive. So hopefully I can get this back, any thoughts on this situation from anybody?

 

I bank online so I have access to the statements with all these charges on, so do I need to ask them for anymore statements? Also if i'm trying to claim these current charges is it worth dragging up the past for my old ones over the past few years, any thoughts on this would also be good.

 

I wish everyone else luck aslo and will endevour to record my journey!!!

 

Tsotsi

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Guest willowb

Hi,

 

Yes it would be worth it I'm sure!

 

Before you start!:)

 

You need to read this over and over!!! you cannot do enough reading here.....

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

These are the step by step instructions, stick to the time table and if you need help...SHOUT! but be patient as people here are very busy!

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html

 

If you are in need of another account but will struggle opening one, then check this thread out.....

http://www.consumeractiongroup.co.uk/forum/general/13832-do-you-need-parachute.html

 

 

Find the section on the forum that deals with your particular bank and start a new thread in there. Keep it up to date and then when/if you need help it makes it easier for mods and site helpers to assist you.

 

good luck

 

Wxxx

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  • 3 years later...
  • 1 month later...
Legally you can submit a claim and claim back the charges from your bank. For this reason i have always made my payments manually when the money arrives, so nothing can bounce.

 

Caulodren, there has been a Supreme Court decision that makes your advice incorrect in respect of reclaiming charges from the banks.

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