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    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Aviva fraudulently processed my data without authorisation o


Titchytitch
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I have had the complaint directed to the ombudsman who has not upheld my complaint,  Aviva have set a policy up in my name whereby my brother claimed he was my husband,  he's made payments

 

all his details, just used my name and address and made me main policy holder, I've not spoken to Aviva at any point they've happily set the policy up, he's reversed all the premiums and now they're holding me liable as its their procedure that anyone can set a policy up, anyone can make payment and anyone's email address can be used, my identity hasn't been verified,

 

a policy investigation was done whereby my sibling has submitted the documents, he's stolen some of my ID and was dealing with V5 certificates online, I never received these but I'm not sure if he's set up a PO box to receive my post, I have no idea the whole policy was controlled by him, the ombudsman has clarified this but regardless has not upheld the complaint and doesn't feel Aviva have done anything wrong , how does this protect me as a consumer this opens anyone up to anybody taking insurance without their knowledge

 

Is there anything I can do or is that it, whatever the financial ombudsman has said goes?

Not only will I have to pay his liability I might also end up with default.  the ombudsman has given me till the 11th May to accept or reject her decision .

 

What happens if I reject it as I don't agree with her decision 

 

Any direction will be much appreciated 

 

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He has done an online quote and then rung them up to set a policy up they asked to speak to me but he said he was my husband and had authorisation. the police were involved and they said that its down to the insurance to investigate so I took it to the ombudsman, I had no knowledge of the policy

 

they are holding me liable on the basis of the policy investigation and they claim 12 letters were posted out to me, I only received the default notices as the online portal was locked and I was onto them straightaway

 

had I received or known earlier I would have contacted them too, i dont see why I should be paying the insurance when its got nothing to do with me and I've received no benefit from it 

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The policy was cancelled, somehow he's reversed all his direct debits back and they've happily given him the money back even though I've said it was a fraudulent policy 

 

They are now wanting the money from me and are classing it as a domestic and saying I should take it to small claims court but I'm liable

 

ive signed nothing, its just my name on the policy he's used but it will affect my credit check and they could take me to court im assuming 

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He took a car out on a loan with my name so I was the registered keeper , he sold that car without my knowledge but continued to make the loan payment

 

he was then using my details  to transfer the V5 electronically online from car to car and had me down as registered keeper for his cars but he was using my dads address for the V5 . he continued to use my details

 

this has all surfaced once I reported this to the police

 

his latest insurance was nov 2019 with quote me happy who are purely run online , they placed him on the insurance fraud database 

 

I registered myself with CIFAS and had markers put on my dvla record..I received letters from Jan 2020 nothing before that as im assuming letters were sent into his online portal or some other location 

 

They never spoke to me regarding the policy investigation theyre assuming the forms of information they requested I gave them to my sibling when in fact I didn't I dont know the amount or anything the policy investigation only cane to light through the ombudsmans complaint 

 

Due to the stress its caused I was thinking to pay it but I'm more concerned of getting a default as not only am I lumbered with his debt but also a default 

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At no point was I involved in the policy investigation

 

apparently a letter was sent out to me which I never received but they are going by the fact he had a copy of my driving licence which he could have had from when the loan was taken out as the dealer and him dealt with the application whilst I saw to my toddler this loan was investigated last March 2020 and was abandoned by Barclays as it was mis sold as the sibling stopped making payments dec 2019

 

Hes given a bank statement which all i can think is the loan statement and a copy of the V5 certificates which he could have had postal address of my father's address 

 

The ombudsman has all this information aviva at no point have spoken to me or verified my identity or had anything to do with me

 

I have no idea what this policy investigation relates to how much was paid out I have no details 

 

Hope this helps answer your questions 

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Thank you Aviva can't even reassure me that if I pay the debt off for arguments sake for the amount of stress it's caused whether a default will be registered they have just said to me there maybe a potential for it to hit my credit report 

 

If I reject am I right in thinking its not legally binding for me and Aviva? 

 They have listened to all calls and im in none of the calls in the 3yrs of the policy not once have they spoken to me or tried to verify my identity 

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That's what it feels like but how do I go about getting out of this mess as I'm not admitting any liability/responsibility they're using the excuse of the letters but hes had a claim on the policy a policy investigation hes taken the money back and when I approached him he said he'd paid its an error on avivas behalf 

 

I had informed aviva that this policy was fraudulent he did the charge backs after I informed them and they happily returned the money to him and are now saying they can't chase him for the money as they can't legally take the money from him ive received no benefit of the insurance 

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The policy was cancelled in 2018 so how my sibling managed to reverse charge backs from policies running from 2015-2018 is beyond me they happily refunded him.

 

I havent signed anything they are claiming that they don't need to speak to the spouse or verify identity but nowadays every company you speak to they ask for authorisation from the policy holder before they proceed further, and they are saying im liable have you read the ombudsmans decision 

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Were going through a family dispute regarding my father's inheritance so out of spite he reversed the premiums from 2015-2018 as I discovered another insurance policy he took out with quote me happy but they were able to withhold his money and put him.on the insurance fraud database he admitted to making the payments admitted to the policy being his sent screenshots of payments he had made originally but aviva are saying anyone can make payments on behalf of anyone ie mother paying her sons policy etc

What is a DSAR?

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This is what I said to Aviva when I first started getting default notices why the refund wasn't challenged with the bank insurance was given and they had scope to believe this was a fraudulent transaction as I had told them prior to the refunds that it was but they happily reversed the money 

 

They claimed the bank had more power and this couldn't be challenged I disagreed with this 

 

I asked them if they could ask him to provide proof of alternative insurance cover for that period as I had proof myself that I had insurance cover in place .

 

I have no idea which cars we're insured any registration numbers i wouldn't even be able to confirm any of the car registrations they insured during that period other than the last car as my brother gave me the registration number 

 

He has admitted to reversing the transactionsto extended family members and wouldn't pay the money back to aviva but was happy to give the 3k to a 3rd party ie family member in cash for me to pay it back so nothing came back on him he refused to email ring or converse with aviva to pay back 

 

Now hes gone back on that too so I'm left to pay as per ombudsmans decision im left with the liability 

 

I provided all crime numbers action fraud details cifas registration dvla letters other insurance letters to prove that hes continued to use my details without my permission also showed them I have no financial connection to him 

 

Is there anyway anyone can draft me a letter in this group based on the info that you all know that could be strongly worded for me to have the premiums written off please im just so scared and clueless as to how I can tackle this and I'm scared Aviva will take me to court 

 

I'm out of work I can't afford to pay this amount and they've clearly set up a policy by taking his word for it without speaking to me at any point through the duration of the policy for 3yrs

 

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The default letters chasing payment from myself as they said Aviva had suspended all action until the ombudsmans decision 

 

My brother did a quote online he put me down as married and himself as single he then rung them up to set the policy up claiming to be my husband did alarm bells not ring to them based on the information he had entered on the quote ?

 

Also the ombudsman has said they have no legal obligation to take money back from him as the contract is between me and aviva ..how is that possible when I havent signed anything haven't spoken to them a claim happened on the policy plus a policy investigation but never spoke to myself 

 

Also he had full control of the policies so these letters they claimed they sent to me is there a chance they were system generated and went to the online portal as what proof have they got they sent these out physically as I started receiving the physical letters once the policy was cancelled and portal locked 

 

@unclebulgaria67 when I received the default notices I got onto them straight away so my understanding is that the account isn't in default as I didn't ignore their letters and may I also add these letters were system generated giving me a date of  2019 to contact them regarding the default 

My credit reports are all showing nothing regarding the defaults 

 

Aviva aren't sure themselves if I ended up paying if it would affect my credit report they just said that there's a potential it would 

 

Could you please clarify how defaults work and if it was on my credit report how I would get it removed 

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Point 2- I only received the default letters 

Point 3- I sent dvla proof of the fraud for them to put markersbon my account

 

He reversed the transactions out of spite as I received a letter from more than insurance re a policy being cancelled another policy u wasn't aware of they told me a new policy was set up with quote me happy who I spoke to and they cancelled the policy to inception and kept the money he had paid and placed him on the fraud database 

 

Interestingly enough I've just received my statutory credit report from experian and there seems to be further loans and attempts for car insurance quotations have been made on 8-10 companies but luckily I am cifas registered 

 

@Honey Bee I have looked over the SAR but haven't sat down to actually write it up 

Interestingly enough I've just received my statutory credit report passkey today I have just downloaded the report and there's more loans and insurance quotations that have been taken out on the 7th April 21 but im registered with cifas 

 

Do I ring experian up to tell them about this information what would you suggest 

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I have no idea what happens to be honest I believe if I accept then it legally binds me to Aviva if I reject im back to square 1.. it was originally given to an investigator who said Aviva had followed procedures and it was a domestic issue so I asked for it to be escalated to someone higher 

So this decision has come from someone higher I guess 

I requested my statutory credit report last week received the passkey yesterday when I downloaded the report there are further loans that have been taken out but are settled from 2015-2018 and 8-10 searches with insurance companies on the 7th April hes also then gone onto to take a credit card with new day cards Ltd on my husbands name this has also come up on the search 

 

I've never received any letters from these companies either the lady at experian said even if they are settled the person whose done the fraud has managed the accounts well so the ombudsmans decision kind of falls flat on its face as I've got no awareness of these companies that have come up on my report 

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I have no idea but I informed the insurance company on the 21st November 2019 

The ombudsman has seen all this documentation I gave the crime reference numbers action fraud numbers all the letters I received the different insurance companies 

What my concern is that hes had a claim ont he policy and they've happily registered the claim paid out but not once spoke to me and then there's been a policy investigation done a letter was sent to me apparently and I sent the documents in 

From my credit report clearly he has my ID for him to take loans out  and do insurance searches they've not received any of the information via my email so how can they assume I've given him that information 

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