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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Beware of Clairs Accessories on line.


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Having a very bad experience with this firm.  Ordered goods on13/12/2021 and only one item arrived this week. They won't answer the phone and ignore emails, even their online form.

They say other items not in warehouse but refuse to post these items from their Dundee shop which does carry stock. What did arrive was of poor quality.

Don't know what to try next as they ignored request for a refund.

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Nice to see that you have finally come here to discuss a problem and asked for some help rather than to do a hatchet job.

You need to give more details starting off with addressing the question which has been put by my site team colleague above

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Hi

 

Did you order these item In Store or Online using their website?

 

If you Ordered Online did you do it specifically via this Dundee Store? (or just you see it in stock at this specific store after this issue happened)

 

How did you Pay for the items? Cash / Debt Card / Credit Card?

 

What information have Claires provided you about the items delay and when they will be forwarded to you?

 

If ordered Online have you fully checked Claires Terms & Conditions?

 

Can you confirm if this is the correct website?:

WWW.CLAIRES.COM

Shop the hottest styles and trends from cool jewellery & hair accessories to gifts & school supplies. Free delivery available based on your order spend...

 

 

If it is this is there Terms of Sale link:

WWW.CLAIRES.COM

Legal documentation around the usage of the site and ordering online from Claire's

 

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Goods ordered direct from website.

Paid by CC.

Goods not sale items.

Clairs say problem with warehouse  system to blame ?????

No explanation as to why they can't send from Dundee.

 

I had to go through a third party to get any contact with them at all.

The three stores nearest me did not stock these items and staff not trained to be helpful.

 

Sorry BF don't know what you mean by a Hatchet job. 

Only stating facts.

Perhaps you could be kind enough to inform me what is unacceptable with a "hatchet" job on such a dire outfit.  

 

Company is Clairs Accessories UK

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Can you confirm it was via the website in post#4 that I posted?  (if it is this website I posted I do have relevant info that I can post but need confirmation from yourself before posting so it is the correct information to assist you)

 

Also  if the website I posted is correct have you have a good read of the link I posted on there 'Terms of Sale' ?

 

Could you please answer the above

 

I know you keep saying about the Dundee Store but when you placed your order online did it specifically give you the option of this Dundee store during the order process and were you getting it posted or click & collect at that store?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Your first "clairs" logo was the site i used to order.  Never read terms of sale----does anyone??

Found out later that Dundee  (kingsway) store had stock. Could not collect because i can't drive due to a broken arm.

Judging how this firm is run, i doubt if they have the savvy or willingness to execute something so simple as to bung the goods in a jiffy bag and post it out----probably not allowed to.

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Update.  The other day a hand written envelope arrived containing a credit card looking thing. It appears this is a voucher(for£10????) in compensation for all my problems with Clairs.

Very professional--I don't think so.

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amazingly inept if they think that might resolve everything.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have to agree with dx100uk

 

As for them some info for you:

 

Claire's Accessories UK

 

Registered Address:

CLAIRE'S ACCESSORIES UK LTD
Unit 4 Bromford Gate
Bromford Lane
Birmingham
B24 8DW

 

Company Number: 03115188

 

Directors: Gemma Pratt,  Stuart Andrew Brown

 

Companies House Link

FIND-AND-UPDATE.COMPANY-INFORMATION.SERVICE.GOV.UK

CLAIRE'S ACCESSORIES UK LTD - Free company information from Companies House including registered office address, filing history...

 


Ms Gemma Pratt  (SVP Europe)  (Note: please see above Directors info)

 

Email: gemma.pratt@claires.co.uk

 

Tel: 0121 682 8000

 

Ceoemail Link:

 


 

 

 

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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