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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Darling 2 takes on the TSB**won**


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whilst jumping on the band wagon of claiming my charges back i noticed by going through my statements that i was charged £149 for a returned cheque overdraft excess fee and unpaid dd the following month i was charged exactley the same amount again but had no returned dd cheque or gone over my overdraft obviously i missed that at the time

it makes me feel sick to think that the month after that i ended up worse still because of it

i noticed darling in one of her replies saying that she had a rough patch and have to agree with some of the replies to this i was put in the situation of going over my overdraft and dd being unpaid because i had a car accident just a couple of days before i was due to return to work from maternity which saw me out of work for a further 18 months the charges my bank raised against me during that time put us under seroious financial strain

its so easy to miss a couple of direct debits and so hard to recover after

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please can anyone help me?? I am not the greatest computer user and I am haveing immence difficulty with using the online calculator

1. It is stuck in 2006

 

2. I tried to back date all my dates by 10 days (to go up to the 10th Jan)

thenthought I should have done them 10 forwards! - now just confused

 

3. tried the calculator sugested by zoot and got £5.98 charge and now they owe me £1400 ish! great amount - but not very true, must be doing something wrong, can anyone fix the online calculator???

 

4. this is supposed to be at the court tomorrow and I don't want to get it wrong! ******PLEASE HELP******

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Why not use the spreadsheet?

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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If your struggling to find the right one, PM me your e-mail address and I'll send you a simple 8% one as an attachment.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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On the very last day that LTSB had to reply to the LBA they sent a really patronising letter,saying they are sorry I am still not happy about my account charges!! explaining how we can avoid charges in the future blah blah blah...

 

They also put & I QUOTE "generally we don't agree to adjust these charges, but I can tell you that on this occaision we are prepared to reduce the charges by repaying you £750.00. You may have read that we and the other banks are discussing overdraft charges with the office of fair traiding. Meanwhile we do consider each customer's position individually, and we are making you this offer as a gesture of goodwill because we might face that cost in dealing with your complaint if you took it further"

 

They have not asked for any responce from us and have not said that it is a full and final settlement etc. there is nothing for us to sign, so will the £750.00 just be put into our account? Do we respond?

I am about to put in the court papers, do I adjust the papers ( we havn't actually got the money yet) or do I just go ahead with time scale and ignore this and sort it out when we come to the court, or settlement time?

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Bump

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Here you go, send this - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejection-settlement-offer.html and carry on as normal. Take the £750 off from the most recent charges so you don't lose much interest.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thank you for that Gary! All done and posted! Now to get that claim in to the court.

 

I am absolutely scared stiff - because I am going to court asking for £9000 - plus interest. And it will not be going through the small claims court. I have listened to your earlier advise and I am trying to convince myself they may pay up -even slightly easier because they will have to make a disclosure before it comes to the court, So I am trying hard to be brave!! But I am not sleeping well!!

Has anyone else won a larger claim against the LTSB?? and at what stage?

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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have just worked out my claim total with interest is £11385.70:| sacry as I am not going through the small claim track,

 

Please can anyone tell me if anyone else has claimed such a large amount and won against the LTSB and at what stage - befor I loose my bottle??:shock:

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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bump

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Not sure about Lloyds, but there are plenty of people successfully won larger amounts from other banks. LTSB are no different to any other bank. Dont worry. Read Paulschieber's thread on NatWest. He is in court next week and his claim is about 28,000.

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Deep breath...... and............ relax!:)

 

It is a large claim, but by no means the largest we've had. The procedure is no different with regards to filing it, etc, the only difference is upon allocation. You can still request that it be heard in the small claims track, but more than likely it will go into the fast track.

 

Personally, I think this is more of an advantage than anything else becouse of the availibility of disclosure, and the potential risks have perhaps been overstated on this board at times.

 

OK, so there is a costs risk. However this is capped to £750, and besides this risk - IMHO - is minimal. Remember Lloyds have never set foot inside a court to defend a claim yet, and from what we can tell they probably don't intend to. There is no evidence whatsoever that they treat claims any different whether they be for £50 or £15,000.

 

For you to be at risk of costs against you, first your claim would have to get as far as court. It would be irresponsible to tell you that this definately won't happen, but, just look at the facts. Probably well over a thousand claims brought against Lloyds (many of which have been larger than your's), and not one single court appearence. You can never say never of course, but add to that the fact that they have never produced a court bundle either, which I think says alot.

 

Then in the event your claim was to go as far as court, you'd then have to lose. With proper preparation you could, should, and probably would, win your claim if it was ever to get that far. The law is most definately on our side with regard to penalty charges. This is precisely the reason why the banks don't defend in court!

 

Finally, even in the highly unlikely event that you went to court and lost, costs would have to be ordered against you by the judge. I think perhaps that a judge might be minded not to order costs against a litigant in person in favour of a huge financial institution, but thats just my opinion of course.

 

Make sure you've done your homework and are well prepared - which it seems you are - then go for it!!:) You'll certainly regret it if you don't - its your money!

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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thanks for that gary, its a scary time, Am I ok to use the N1 form and at at what point do I tell them I want to go through the small claim track? Fletch101 has given me a letter from the libruary to use to say as much. so I am going to hand this in with my N1 tomorrow, hope this is right.

Even though I have already won aginst the Halifax this is for a large amount, I have now taken some deep breaths and I WILL get it right!

  • Haha 1

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Don't mention anything about the track at this stage. Thats for later. After they have defended you'll receive an allocation questionnaire - its only at that stage should you make your request for the small claims track.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thanks for that, So I shall take in my claim in the morning, just as I did when I took on the Halifax (and Won - she adds again proudly!!) using the N1 form and 3 copied of everything -

 

Thank you you are all so helpful

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Please can anyone out there give me some advise?:confused:

 

I have already been given an opinion on another thread, but I would welcome any other comments....

 

We got the letter saying they would give us £750.00, we checked the bank - money not in yet, wrote a letter saying thanks - but we will press ahead anyway and will stick to our own time scales thanks...(as above from GaryH) meanwhile - I when to the court and filed the claim.....at that time my husband had called the bank and the money was already in..I did not know this, now it seems I have made a claim for the wrong amount, as I have not taken the £750. from the claimed amount, The money has gone into a very overdrawn account and has "dissapeared" along with all the other bank charges they have been making, and although our balance is better than it was, the money is not untouched.

I have worked out how much they will owe me after taking off the £750 and the £22.32 interest on those charges, What shall I do about it?

1. Do I make an ammendment? and when? and how?

2. Do I just wait untill they contest the amount?

3. Do I just wait untill court?

4. Also I forgot to charge them for the £10.00 fee for the copy statements and the recorded delivery charges! Should I do that when and if I ammend the N1:confused: Please help me!!

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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You did not complete the claim form incorrectly, at the time you did not have the cash.

 

Lloyds should take this point in their defence, but they will probably serve their standard nonsense.

 

I am in the same position, but slightly further down the road. It will sort itself out.

 

Personally I would not bother with an amendment it is likely to slow things down and will cost you £35 (which is non recoverable).

If I have been helpful please click on my star and add a comment.

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Thanks GuidoT, I am kinda hoping that this will be the case!

Not that I dont totally respect and regard your comment :grin: where did you get that advice from ?

 

I would love it to be the right answer, but on another thread belonging to someone else (who's name escapes me) I was told to pay up the £35.00 because we knew the money was there, Although I have to say it was well ooutside the time scaae I gave them...LTSB are real B*gg*rs arn't they, They do all they can to stick spanners in the works and confuse the issue, If it goes to court , or if they agree a sum I will of couse deduct the 750 + the interest on it

 

Any one else with zee comment??!

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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You did not complete the claim form incorrectly, at the time you did not have the cash.

Yep, I'm with GuidoT on this.

 

Certainly don't consider an amendment, thats not necessary. Do tell the court in writing though, just with a brief note addressed to the court manager that you have received £750 from the defendent in respect of the claim as a part-payment.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thanks GaryH - is there a letter template that I could use? Could you suggest one? when do you send it to the court.....Now or later?

Thank you for your advice, I will follow instructions................Sue:p

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Bump - I have pm GaryH for an opinion - but anyone else please help!;)

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Back to your post 45, my advice comes from my experience with litigation and or what I have learned from this site.

 

If I do not know about something I will keep quiet or if something is my view, I would use words like 'personally' so that you can place my comments in context and then decide on your own course of action.

 

Anyway, this is my view. Lloyds should in their defence state that they have paid you £750, they will probably not as they are obsessed with their standard defence.

 

If Lloyds do not mention the £750 in their defence, you could score some points with the judge by stating that Lloyds have omitted to mentioned in their defence that you have been paid £750 in respect of your claim and ask that it should be deducted from your overall claim value when judgement is made.

 

Back to taking the moral high ground I suppose.

 

I would not get too hung up about this matter.

If I have been helpful please click on my star and add a comment.

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Just a very brief note will be fine. Such as -

 

Court Manager

**** County Court

Address

 

[date]

 

Dear Sir/Madam,

 

[You] -v- Lloyds TSB Bank Plc

Claim No:*******

 

I refer to the claim as detailed above, in which I am the Claimant.

 

I wish to notify the court that on [date] I received payment in the sum of £750 from the Defendent as a part-payment in respect of this claim.

 

I have sent a letter to the Defendent accepting this sum on the clear understanding that it is a part-payment only, and that this claim will continue to be pursued to a hearing, or alternatively untill such time as a satisfactory settlement is reached.

 

Yours faithfully

 

Best off running it through a spellcheck first!

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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