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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Warranty on a PS4pro


mafiaduck
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Hi guys,

 

Bought a PS4pro at launch day, its always been a noisy sod, but thats normal apparently.

 

19months on, and it's just died. I played it at 9am, 10am I went to have some medicine.

Came back to play at 3pm, and it wont come on. Dead.

Tried unplugging it, safe mode reboot, everything recommended that does not involve taking it apart in any way.

 

It's dead, apparently its a power supply unit error, something which has affected thousands of PS4's since release.

 

Where do I stand on getting this fixed?

My warranty is only 1 year,

but what about the 2 year warranty I should get in Europe for the sales of electrical goods, that Dominic Littlewood and various others go on about...

 

Do I take it to Sony, or to Argos who sold it to me?

 

What about the Sales of Goods act?

does that help me, or hinder me?

I cant prove it was sold with a fault, but I can prove (via showing internet searches) that thousands of PS4pros suffered faulty PSUs since release.

 

Any help is much appreciated

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warranties mean nothing

go to argos under CRA

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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in a nutshell yes.

didn't say replacing ….

they might ask and are entitled too get you to get a ind report done proving its faulty

 

they then have one chance to repair it or replace it.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Argos will also argue that you have to pay to send the unit to Sony for repair. You do not.

 

Your contract under the CRA is with Argos, not Sony. So Argos are liable. And if Argos want to then send the unit to Sony to have it repaired, that's up to them, it's got absolutely nothing to do with you.

 

 

I had this exact same argument with my local Argos over an xBox 360. It failed after about 18 months (I'd paid the extra for an Argos extended warranty). Argos were insistent that I had to return the unit to Micro$oft. However, giving the store Manager a tongue-lashing in front of a store full of people on a busy Saturday afternoon soon changed that tune. I think they gave me a new one, and an apology, just to get me out of the shop! :lol:

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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