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Warranty on a PS4pro

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Hi guys,

 

Bought a PS4pro at launch day, its always been a noisy sod, but thats normal apparently.

 

19months on, and it's just died. I played it at 9am, 10am I went to have some medicine.

Came back to play at 3pm, and it wont come on. Dead.

Tried unplugging it, safe mode reboot, everything recommended that does not involve taking it apart in any way.

 

It's dead, apparently its a power supply unit error, something which has affected thousands of PS4's since release.

 

Where do I stand on getting this fixed?

My warranty is only 1 year,

but what about the 2 year warranty I should get in Europe for the sales of electrical goods, that Dominic Littlewood and various others go on about...

 

Do I take it to Sony, or to Argos who sold it to me?

 

What about the Sales of Goods act?

does that help me, or hinder me?

I cant prove it was sold with a fault, but I can prove (via showing internet searches) that thousands of PS4pros suffered faulty PSUs since release.

 

Any help is much appreciated

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warranties mean nothing

go to argos under CRA


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What do I say to them though?

 

Can I just walk in and say "This has only lasted 19 months, It needs replacing under CRA" ?

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in a nutshell yes.

didn't say replacing ….

they might ask and are entitled too get you to get a ind report done proving its faulty

 

they then have one chance to repair it or replace it.


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Argos will also argue that you have to pay to send the unit to Sony for repair. You do not.

 

Your contract under the CRA is with Argos, not Sony. So Argos are liable. And if Argos want to then send the unit to Sony to have it repaired, that's up to them, it's got absolutely nothing to do with you.

 

 

I had this exact same argument with my local Argos over an xBox 360. It failed after about 18 months (I'd paid the extra for an Argos extended warranty). Argos were insistent that I had to return the unit to Micro$oft. However, giving the store Manager a tongue-lashing in front of a store full of people on a busy Saturday afternoon soon changed that tune. I think they gave me a new one, and an apology, just to get me out of the shop! :lol:


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