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Simpler Internal Dispute Resolution Procedures for the AFPS

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Simpler Internal Dispute Resolution Procedures for the AFPS


New streamlined changes make the Armed Forces Pension Schemes Internal Dispute Resolution Procedures simpler


MOD’s Veterans UK organisation, part of Defence Business Services, have taken steps to simplify the Armed Forces Pension Schemes complaints process, known as the Internal Dispute Resolution Procedures.


Veterans UK have listened to and taken on board the advice from The Pensions Ombudsman that the complaints process should be accessible, simple and streamlined with the aim of achieving the right outcome at the earliest opportunity. Sharing that view Veterans UK have shortened the overall process so that they can provide a decision in a quicker timeframe. This change will come into effect from 01 April 2018.


READ MORE HERE: https://www.gov.uk/government/news/simpler-internal-dispute-resolution-procedures-for-the-afps

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