Jump to content

  • Tweets

  • Posts

    • That's great news and thank you for letting us know. I'll amend your thread title. HB
    • Ironically, 2 weeks after no updates the parcel has been located and delivered today!! So maybe the Evri system is not as bad as it used to be (for me, at least...). Annoying that I spent 3 hours yesterday brushing up on my consumer legislation, but at least I'm well equipped to handle any more issues going forwards! Apologies to have used up the forum's bandwidth and feel free to mark as "resolved".
    • Hi all. Just posting this for other users to take note of. We ordered some furniture from NCF Living in Hull and subsequently cancelled (before delivery) because of poor customer service. They now want to charge us a cancellation fee. (Fat chance). As a little background, they offer immediate delivery (7 to 10 days) on a lot of their products, because it's already manufactured and sitting in a warehouse somewhere. We ordered such an item. 18.5.24 Order placed and £190 deposit paid on a debit card. (0% finance on balance) about £2,000. Arranged them to hold for later delivery, 'cos we were about to move house. 01.06.24 Went into store after house move to fill in their "change of address" form for delivery. Problem: Finance company needed proof of adress. 02.06.24 Went back to store with Solicitor's letter from conveyance process. 06.06.24 Heard nothing further, so went back to store. The evidence had already been approved, but they hadn't told us.A printout of the file was made with notes at the top for store manager get in touch and arrange delivery. 24 .06.24 After an intervening holiday away, we'd still heard nothing, so went into the store to cancel. We were told that "admin" would be in touch within 14 days about the cancellation... Huh?! Asked for contact details of "admin" so I could call them direct (you should ALWAYS keep control of comms), but were told they had none. Went home and did a very painless chargeback for the £190 deposit. (Thanks Co-operative Bank). 25.06.24 Sooo, the day after cancelling, I get the first contact from them ever, trying to arrange delivery! Short summary of the conversation. Me: I cancelled the order yesterday. NCF: I know. Me: So, you've got a cancellation in front of you, but you're trying to make a delivery..? NCF: Well, if you want to cancel, there's a cancellation charge. Me: What costs have you incurred? NCF: We had to order the furniture. Me: It's "immediate delivery", so it's just sat in your own warehouse. NCF: We had to hold the order until you requested delivery. Me: So, it's stll sitting in your warehouse... What have you lost? NCF: You can't just cancel an order without paying the cancellation fee. Me: I just did... Yesterday. Goodbye. I've now emailed their customer services, confirming the cancellation... We'll wait and see... As a side note, there was a retired gentleman outside the store yesterday, buttonholing customers on their way in, warning them not to buy anything there. Apparently, he'd been parked there every day for 3 weeks. He paid £2,500 for a bed which had numerous faults. He was having problems getting a refund, so set up camp outside, to try and get some action. They have had the police visit him 5 times so far. He just explains that this is a civil dispute and they leave. He also showed me a laughable "banning order" that onsite Security have issued him. He said they were quite friendly and sympathetic when he told them the story and said it would probably take several months to go through any possible Court process to evict him. Anyway, I've referred him here. Don't know whether he'll turn up. I'll post further if NCF start playing games.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Euro car parks, Bolton Shopping Park

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2278 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hello (I'm new here!)


can anyone please tell me whether this was successfully overturned?



I have had a letter from the same place, for the exact same reason.

I have stupidly left it until what I thought was the day before two weeks since the letter arrived

(but i now see is the day AFTER the 2-week deadline date specified on the letter. DOH! I am currently off work with mental health issues, which is not helping!)


Have not had one of these for a long time (had one on Middlebrook, when I was on yellow lines outside a shop whilst collecting a balloon display on a windy day! Just sat tight and ignored- but I understand the advice now is to not do that) and am very anxious!


Thank you



Edited by Tyrannosaurus Wrecks
Link to post
Share on other sites

Name of the Claimant ? Euro car parks


Date of issue – 06.03.2018


What is the claim for – the reason they have issued the claim? your vehicle was parked longer than the maximum period allowed


Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? NO


Hello folks


I received a PCN for £70/ £40 for parking at Bolton Retail Park.

Like previous posters, I parked initially at Sainbury's (where I browsed clothing and home wares) before moving the car to the other car park to visit TK Maxx and Home Bargains. I did not realise the time restrictions (3 hours free) applied to the entire space, as the two parks are separated by a roundabout and what appears to be a road. (Also, 3 hours for ALL those shops?- there are several others on the retail park).


I spent about £70- and a very long time!- in TK Maxx, and a smaller amount (didn't keep the receipt as it was all food items!) in Home Bargains.


I am currently signed off work with anxiety and stress (partly explains why I spent quite so long in TK Maxx- agonising over silly decisions), and this has really not helped! Especially when I realised, just now, that I have missed the 14-day deadline (which I thought was from the day of receipt, which would be tomorrow, but on the letter it says it was yesterday. Argh!)


I emailed the head of Sainsbury's and have not had any response at all.


I read on previous threads to write demanding full, date-stamped photos of the entry/exit ANPR.

I was wondering whether this had worked?

I can't afford to pay £70 at this time (though I have considered returning all I bought in TK Maxx- including birthday presents for my mum)


Thanks in anticipation of your help/advice



Link to post
Share on other sites

OK. Firstly, don't worry about it too much. They can "demand" whatever they like, but that doesn't mean that they'll be getting it or even that you actually owe them any money at all.


Can you scan in, cover any personal information, vehicle registration, PCN, Bar and/or QR codes and then upload whatever you've received in PDF format please so that we can take a look.


Also, if you're local, can you get back down there and take pictures of all of the signage in the car park and at the entrance to the car park as you drive in off the public road.



We can usually spot where they've failed to do things correctly and thereby have scuppered their own chances of actually being able to 'claim' anything from you.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

Link to post
Share on other sites

Is it a claim you refer to in your post, or a Notice to keeper through the door?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

doing nothing so far is the best thing yo could have done.


Now we need to have all of the information about the waht and when so how did you get the notice (through the post presumably) the date it arrived and so on.


We wil need to see the signage at the car park and also the blurb on any associated ticket machines.


If there are differetly worded signs then we need to see all of the different types.


Take a picture of the entrance to the land from the public highway even if their isnt a sign there

Edited by honeybee13
Link to post
Share on other sites

Date of the infringement 28.2.2018

2 Date on the NTK [this must have been received within 14 days from the 'offence' date]


3 Date received 08.03.2018


4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? Yes


5 Is there any photographic evidence of the event? yes- but only number plate visible


6 Have you appealed? {y/n?] post up your appeal] NO- have (hand) written to request full photographic evidence, without divulging any info re driver etc

Have you had a response? [Y/N?] post it up Not yet


7 Who is the parking company? Euro car parks


8. Where exactly [carpark name and town] Bolton Retail Park, Bolton

For either option, does it say which appeals body they operate under. BPA


If you have received any other correspondence, please mention it here NONE


The NTK arrived by post.



I thought the two car parks (one outside Sainsbury's, then you cross over a roundabout to the other side, for a number of large stores) were separate.



The sign says 3 hours free parking- which I hadn't, there is no option to pay.



I parked at Sainsbury's, and browsed the shop for a while, before moving to the other side, and spent a long time in TK Maxx (I have a receipt for about £70- I couldn't decide about items I was trying to buy for gifts) and Home Bargains (I threw away the receipt as I'd only bought food items and bird feed).


Sorry, my husband broke his phone so we have had no camera.

As I said, I am currently struggling with stress/anxiety/depression, and finding it hard to get my act together and get stuff done.

orry for the delay.


Thank you for your support- your kindness has really helped!!




I will have to drive into town to get photos of the signage.

It says 3 hours free parking, but appears to be 2 separate car parks.



I parked on the Sainsbury's side, and browed the store for a while, before crossing the roundabout- and what appears to be a public highway road, and parking at the other side, where there are a number of large stores.



I went into TK Maxx, where I spent a very long time struggling to decide about various items (gifts for my mum and for a friend) and I have a receipt for about £70, though I have now returned many of the items (having asked my husband to make the final decisions!), and then I shopped in Home Bargains, though I haven't kept the receipt as I just bought food items and bird feed.


Link to post
Share on other sites

from your description thier NTK saying Bolton retail park is just too vague so you will ned to find out if the road in between is a public road and if possible whether the land has 2 different developments. If it was built fairly recently this will be on the council planning portal so easily accessed. You will also see if there are any conditions in the planning application or consent that mentions parking


The first point may be enough to defeat the claim for money on its own.


Also, I wont open zip files from strangers.


The stores may be able to help you in getting the demand cancelled so you can ask but they arent the landowner so often are as annoyed about all of this as you are but they can speak to their landlord who may tell ECP to behave. It s worth asking the various stores you have receipts from to intervene but this will ahve to be doen via their head offices, not locally.

Edited by honeybee13
Link to post
Share on other sites

pix converted to pdf

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

You will need to take pictures of the signage on both sides of the roadway intersecting this land and please make them so we can read the small print as well.


We will need to have an idea of how many signs there are and where they are located. If there are no signs at the entrance to the land fro the public highway then please say so as this is important as far as offers go


from what I can see on google noseyneighbour there is a sign at the entrance to the sainsburys car park from the central roundabout that says there is a 3 hour limit but no mention of any contract being offered that says you have to pay anyone if you stay beyond this time. Doesnt even mention ECP. You can also enter that car park via the petrol station without going anywhere near that sign.


The TKMaxx side of the car park has no signs at all off the roundabout and nor does the bit straight on to Next.


There are plenty of random signs about but they arent the contractual offers the bland sign at the entrance is.


the rest you can accept or ignore as you wish once you have agreed to the first bit. as you didnt leave you COULD be sued for trespass but that landowner wont get much in damages as no loss has been caused by your car just sitting there. This will have nowt to do with ECP though.


When you get the extra piccies we will advise whether yu should respond by telling them where to go or jsut let them waste their time and money chasing you.


have also noticed where their cameras are and they could easily miss you coming out and going back in again 2 hours later if you want via the petrol station!!!


Check on that and then see if you can remember anything else about that day that is different to what you have said so far

Edited by dx100uk
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...