Confused me against the natwest **WON**

[hellhasnofury]

Hi I have still not heard from the natwest after sending them the lba over 17days ago. I'm afraid I didn't send it recorded delivery, I was in a rust and just posted it. I fear that have received it and know it wasn't recorded delivery and so have ignored it. Do I ring them or send them another recorded delivery lba. So I know they have got it. I don't want to start the court action, just incase they haven't received it and the case will fail. I could kick myself.

 

anybody else been as stupid

[hellhasnofury]

Hi yes me again another question because this is taking over my life. On the money claim section Particulars of Claim, I have used the template. The claimant has an acount blah, blah. I feel I have done this correctly. I hope!!! Do I mention in this part about removal of the default.

 

Any help appreciated

[innocent]

YES

 

EXTREMELY IMPORTANT to mention your default removal within your POC...

 

Within the templates letter of this site there is an example POC with what to say for default removal (in red I think)

 

 

Perhaps post your POC on here (ur thread less ur personal details) for others to check first?

 

Innocent :grin:

[hellhasnofury]

Hi, many thanks for advice innocent. I have searched and searched for some wording for the default removal in the templates and can't find anything. anybody help me?

 

I have still not heard from the Natwest and I plucked up the courage and rang the number I found on the Natwest contact section. I directly spoke to the Manager John Cunnane. He was extremely polite and helpful. Seems a really nice person. He informed me that they had received my lba along with many others. They are ploughing through them. oh dear what a shame!! I am now in the process of the mcol, but desperately need to find the correct wording to have the default removed throught the courts. I can't move forward.

[hellhasnofury]

Hello, everybody hope you all had a good xmas. I am delighted to read that some people have been successful in their claims. Well Done to yoiu all. I have again contacted the nw, re defaults and they haven't given me one. So of to MCOL now. please wish me luck.

[ataction]

OK good luck, but you will not need luck.

[hellhasnofury]

Well this is seeming to go on for ever and ever. I have got myself into a bit of a pickle. I have still not heard back from the natwest regarding my lba. I have let it go over the deadline. I had started my mcol but have not yet submitted it. I feel that I have rushed and not looked fully in to it. In my preliminary letter and lba, I have forgot to claimed back the default fee and the interest they charged me on the overdraft left when I entered into a debt management plan with them in April 06. Also 9months of payments they have had through the dmp. The amount they owe my far exceeds the amount of the overdraft. The charge they took over 2005-06 put me into financial ruin:mad: .!!!!!!!!!!! Do I write to them explaining this oversight and include the extra amount I am requesting. Start the process again from the start and look stupid. Or carry on with the initial request and write off this extra £200 down to my own stupidity and a learning curve

[Deller]

You are able to amend the amount you're claiming right up until the point of filing your claim through the courts, which you are yet to do. So long as these extra charges don't make you exceed the 6 year limitation then you can amend you schedule accordingly.

You could submit your court claim with the updated schedule then forward another copy of the schedule to NW advising them of the extra charges you're now claiming.

[ataction]

Yes I agree with Deller, just take your time and ensure your figures are correct and that you can back them up with evidence when you submit your MCOL. This process is not fast but it is effective. I know for sure it works.

[hellhasnofury]

Wow!! Deller1

 

Many thanks for your quick reply. I was absolutly delighted with your:) win. well done you are an inspiration to others. I am so glad I posted my query today. I put it off because I thought I had blown it. But I haven't. Two more questions please. The interest on the overdraft, I had presumed I claim for 50% of it, or do I go for the whole amount?

 

I had a gold customer account. I paid £9 for the privilage, but towards the end they were charging me £38 a month. Can I claim for the extra 29 quid.

 

Ta very much:confused:

[Deller]

Have you entered all your details into one of the spreadsheets on this site?

[ataction]

Now hang on we need to clarify. What you are producing here is essentially the evidence for your claim, so it needs to be correct. You can only claim interest on the charges, (unless you are making a claim for contractual interest, and i understand you are not) you have agreed to pay interest on your overdraft. Was the overdraft authorized?

How was the £38.00 per month described on your statement?

[Deller]

My advice would be to enter all yor charge details into this spreadsheet

 

http://www.cag-files.co.uk/barracad/Spreadsheets/England/Complex-bank-charges-calc.xls

 

this spreadsheet will calculate the portion of overdraft interest which you are able to reclaim, it will also calculate the 8% interest which you can claim under section 69 of the county courts act (reclaimable at court stage only).

 

With regards to the Adv Gold fees, these are not reclaimable as they are service fees which you will have agreed to. Be careful when calculating these fees as they may be included in end of month fees, have a look at this thread for help.

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/27521-advantage-gold-unarranged-borrowing.html

[hellhasnofury]

Thanks ataction, your advice and support is extremely helpfu.

 

many thanks:) l

[hellhasnofury]

Hi ataction. I have looked again at my statements. Before 28/02/2005 I was charged £9-14 a month. Stated Bank charges. After this date I was charged £37-38 stated as Bank Charges. Even If I had not exceeded my overdraft.

[Deller]

These charges seem to include the adv gold fee which you need to omit from what you wish to claim.

[hellhasnofury]

Hi Deller1, Thanks for your advice. I have just read the thread of Advantage Gold Fees. I can't understand why I was charged between 9-14 pounds for years and then in 2005, they charged 37-38pounds. That dosn't seem fair to me. but If I cant claim for them then I won't. I did try the cag spreadsheet, but fell at the first hurdle. Wen't over the top of my head. Did not understand the colums. Have used the simple excel spreadsheet before. I still don't understand the interest part. I just claimed 50% of the overdraft interest they took from me. I presumme that is contractual interest. I have felt quite confident until now but now I am so dishearten and Not really understanding what to do

 

I am really confused:cry:

[Deller]

Sandra don't be disheartened and don't panic, I'm sure we can resolve your confussion. You have yet to actually file your claim through the courts so I will help you with this if you require it.

 

From what I can see you have stated that the adv gold charges applied to your account have been 9-14 pounds for years, this seems correct and in line with the quote below so long as you remained within your limits.

 

 

Unarranged borrowing fees have been £14 at the point of these changes in 2001, then £20 and then £28

Advantage Gold fees have been £6, then £9 then £10 and finally £12(since June this year).

 

 

You then go on to say that in 2005 they suddenly sarted charging you 37-38 pounds, to me this seems as though you were probably over your limits and therefore the charge has been made up from an adv gold fee + Unarranged Borrowing fee.

The quote below covers these charges, I've highlighted in red the charges which fall in line with yours.

 

If you have Unarranged Borrowing and Advantage gold you read it like this

 

Charge £20....£14 UAB and £6 ADGD fee, or £29......£20 UAB and £9 ADGD fee

or £37.........£28 UAB and £9 ADGD fee or £38........£28 UAB and £10 ADGD fee(please do not confuse this last one with the charge for bouncing a DD/SO/cheque- the narrative for that will be clear).

 

As for the spreadsheets, if you need a hand with them then give me a shout, they really are quite simple and I'll be more than happy to help you through them.

You have stated that you've just claimed 50% of the O/D interest, this isn't contractual interest.

[hellhasnofury]

Sorry for the delay but my computor has collapsed after my husband tried to hoover the dust out of it!!!!! Thanks deller1for your help and support. I am still a bit confused with the bank charges thing. Does that mean I can claim a proportion of the £38. Allow them the £14 for the Advantage Gold fee and claim £24 for unarranged borrowing. and what is the interest I can claim. These are the bits that are confusing me. I have read thread after thread and somethimes get more confused.

 

I have managed to use the simple excel spreadsheet. Will that one do?

[hellhasnofury]

Hello, I have just read the adv gold and unarranged borrowing guide again I think it made sense this time. I do not claim for the adv gold fee of £10 but do claim for the unarranged borrowing of £28 because they disguised the two together as one bank charge Can I go to the top of the class now:) or I'm I still getting it wrong. Still a bit dense on what interest I can claim.

[Guest NATTIE]

Sandra when was the £14 because I think that one is Unarranged Borrowing? The rest seems fine to me.

[hellhasnofury]

Many thanks natweststaffmember. Sorry I thought the adv gold fee was £14. But reading throught the adv gold and urb guide again it is up to a max of £10. More money for me it seems!!!! Still do not know what interest I can claim for but trying hard to get my head around the cag spreadsheet that Deller1 (the angel) highlighted for me.

 

It is great to get such selfless help and advice from you all.

 

Many many thanks

[hellhasnofury]

Well I managed to use the cag spreadsheet to work out the fees taken, but could not manage the interest column. I LISTED the date of the interest taken the amount. Some of the balances were overdrawn and then did not understand what to put in the box in interest free the plus thing so it did not total anything. Can anybody help. Where is Deller1?

[Deller]

Right I'm here Sandra, where exactly are you getting stuck??

[hellhasnofury]

Hello Deller1,

 

Thanks for the reply. Without being over the top!!!!!

You have given me the confidence to attempt the spreadsheet, when I thought it would be too complicated and would not be able to do it. For that I thanks you.

 

I did read my last message and I didn't understand it so it wouldn't surprize me if anybody else didn't. It made sense to me at the time. here I go again I manage by some miracle to do columns B to E. That was quite straightforward. The problem came when trying to do columns G to Q. I managed G, interest date. managed H. Interest charged. When it came to I. balance when charged interest, some of my balances were overdrawn, do I put -100 or 100 OD. J. I don't know what to put in this section. I always think they charged me for my overdraft as I have a lot of unarranged borrowing. Zero came up in the Q column for interest for penalties.

 

I think I have got to grips with the adv old fees angain thanks. so hopefully all is not lost.