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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shovey V Ulster Bank


shovey
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Phoned UB in Belfast about my statements, reckon they havent recieved my first letter that it went to Dublin!! They told me to ring my local branch, i phoned and the girl says nothing there for me. Then about 2 hours later i recieved a call from a guy in Belfast in customer relations, he said sorry about the delay but they couldnt find my letters, and could i leave a letter from my husband allowing me to handle the account without him into my local branch.

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Hey Shovey

 

I received my first letter from them in weeks today (although have had two phone calls) I must say though my statements came quite quickly about two weeks i think.

 

Stuart

If I have helped then please click on my scales.

 

Ulster bank

---------------------------------------------------

05/10/06 DPR letter sent

06/11/06 Request of repayment sent £1186.06

20/11/06 Repayment deadline

21/11/06 LBA sent

25/11/06 £90 goodwill gesture letter received

06/12/06 LBA deadline

09/12/06 Received final response to claim

I will register smallclaim in new year once Jan paycheque is in.

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I dont know what happened to my letters, i felt like they were just fobbing me off. The man i spoke to reckons they will be out this week. If not them i will be reporting them. How far are u on with your claim?

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I dont know what happened to my letters, i felt like they were just fobbing me off. The man i spoke to reckons they will be out this week. If not them i will be reporting them. How far are u on with your claim?

 

Had to leave in a letter to my local branch yesterday allowing me to deal with our join account. Just waiting on my statements now.

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I have had a good will offer of 90 quid which i have accepted as part payment of monies owed. Surely as your name is on the joint acc you should be able to deal with anything without an authorisation letter?

 

Stuart

If I have helped then please click on my scales.

 

Ulster bank

---------------------------------------------------

05/10/06 DPR letter sent

06/11/06 Request of repayment sent £1186.06

20/11/06 Repayment deadline

21/11/06 LBA sent

25/11/06 £90 goodwill gesture letter received

06/12/06 LBA deadline

09/12/06 Received final response to claim

I will register smallclaim in new year once Jan paycheque is in.

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I have had a good will offer of 90 quid which i have accepted as part payment of monies owed. Surely as your name is on the joint acc you should be able to deal with anything without an authorisation letter?

 

Stuart

 

I got a call from UB in Belfast and they said the girl from the local branch phoned them and that they had only recieved my letter even though i posted it on 29th sep. He said the letter went to Dublin. I think they are just trying to stall me!!

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  • 4 weeks later...

A development has happened. Got my statements on 13/12/06 went through them ant the charges came to £2428.50. Sent my LBA off on 14/12/06. I checked my ulster bank account online and there is a deposit of £270. The bank is calling it unpds refund. Does anyone have a letter for partial acception of this please.

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I'm pretty sure my case was originaly being delt with through dublin.

 

bit of a joke putting our stuff through dublin when we are charged a whole different set of charges to those in the south.. you would have through they were 2 completely different banks ffs!!

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Just recieved the letter today about the refund yesterday, basically saying that thats all they are going to refund! we will have to see about that. Thanks noom for your support. s.

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Hi Shovey

I know its not what you wanted but at least £270 at this point should take the sting out of the festivities. Just make sure to write and tell the bank that you consider it to be a partial refund of monies owed.

 

Stuart

If I have helped then please click on my scales.

 

Ulster bank

---------------------------------------------------

05/10/06 DPR letter sent

06/11/06 Request of repayment sent £1186.06

20/11/06 Repayment deadline

21/11/06 LBA sent

25/11/06 £90 goodwill gesture letter received

06/12/06 LBA deadline

09/12/06 Received final response to claim

I will register smallclaim in new year once Jan paycheque is in.

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  • 3 weeks later...

Hi, padd thanks for the good lucks, I sent it to the head office in Belfast but someone said you can send it to your local branch as well. Hope that helps, ill keep posting my progress.

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Hi

 

 

After reading though this forum ,searching for the head office of Ulster bank address I have came upon your post. A friend of of mine is looking for the head office address to start her claim, Can you please tell me where she has to send her data protection letter too.

 

many thanks

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I have lodged an online claim against ulster Bank today 12/01/2007

 

Total charges £1997.50

Interest £415.28

Court costs £62

 

Total claim £2474.78

 

 

Did you lodge your online claim with small claims court in N Ireland or with moneyclaim online, cos someone told me that you can only claim up to £2000 in small claims court.

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