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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ebay transcom dca prep


salphy
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Hi,

Just wanted some advice/reassurance so I can be prepared when eBay's dca try and contact me please.

 

Sold a car in November, buyer didn't pay or collect.

He bid and won the auction at £350 then messaged me to say he'd just checked and only had £230 in his bank account

 

 

I opened a dispute and he never responded.

Once a certain amount of time passed eBay automatically resolved the dispute in my favour and said they would refund seller fees.

 

 

To be honest I thought that meant all seller fees.

 

through December I've been getting reminder/suspension emails to pay £10 fees (listing fee I think)

 

 

I started a new job which pays 2 months in arrears so I've had nearly 2 months without being paid and obviously had to prioritise my spending I removed my automatic PayPal payment.

 

 

In fact I think I may have removed automatic payment when the dispute was open

but the guy wasn't responding to stop them taking £45 when he wasn't going to pay.

 

 

To be fair I was quite annoyed about paying anything in the first place after getting messed about.

 

I had a voicemail and email yesterday from transcom.

The email said I owed £18 (£8 fee on £10 "debt"... I don't think so...)

 

 

I logged on to my eBay account today and had a message from them yesterday,

same day of transcom email saying pay today to avoid further action.

 

my dad lent me some money yesterday to tide me over till payday

I've just been on and paid eBay direct and my account has now been reinstated and showing a balance of zero.

 

What do I say to the dca now for them to leave me alone?

They've tried to ring me again this evening.

I don't want to be continuously contacted or them to mark my credit file for the sake of £10.

 

Thanks

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they cant mark your credit file as they have no interest in any matter.

They get paid a small amount to bother you and have added a "fee" on top so they can earn something for their troubles.

 

 

There is no legal reason for this,

they hope that you are ignorant to their crookedness.

 

 

However,as they have your phone number they will keep calling you.

 

Personally I would answer and if you find a real person at the end of the line

just scream at the top of your voice until they hang up.

 

 

You can then write a formal complaint if you wish regarding their activity and remind them that they have to follow the rules laid down ( you will need to look thse up, they are mentioned in other dca threads)

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DCA's are NOT BAILIFFS so safe to ignore

 

 

Ebay/paypal accounts don't show on credit files

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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