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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HELP! Victim of paypal "chargeback" fraud


kingslair38
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this whole episode stinks = if a company trades as PayPal does then they should be accountable as to what transpires on their site, fraud and allowing (albeit not known at the time ) should in all reasonableness put them in bad order and Liable for contact/transaction via their site == fact not fiction! no let out clause, the government/so call non Regulators should be a shamed

 

PayPal acted correctly and told the OP not to post to other addresses. The OP made the mistake and is suffering the consequences.

That's fact, not fiction.

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No, its more likely his ebay account was hacked at the same time his PayPal was.

Then the item is sent to the hackers drop address and the owner of the account realises someone has fraudulently used his account and starts a chargeback.

Its unlikely the account holder is at fault save for not having enough security on his account.

 

PayPal didn't do anything wrong.

 

The OP DID do something wrong by sending the item to an unknown address. I'm sorry, but yes, I'm defending PayPal here.

The last thing I would imagine the OP wants now is the police knocking at his door asking why he is releasing sensitive personal info onto the web in retaliation.

 

The OP needs to leave this to the police or start a court claim against the buyers account to get to the bottom of the matter.

 

The absolute worst thing he could do is start some sort of web based hate campaign against what could be an innocent party and shame on you king for recommending that course of action.

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