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Halifax playing games? Please advise.


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Halifax now have 2 days until the deadline I gave them before action.

 

Not heard a bean from them, so rang them today to see if they had tried contacting me and they said they hadn't. I reminded them that they'd had 14 days to reply, 12 of which have gone, she snootily replied "Yes, that's YOUR time scale and not ours." and added "That's what you are told to put on your letter by the Consumer Action Group, but we work to our own timescales and are within our rights to." I asked what their timescale was and she said "They will get back to me one way or another by 21/12/06!!"

 

I said that if she is saying that they won't respond to me by Thursday then I might as well start action today then, to which she replied that she didn't say that they definitely won't, but that it may not be until December 21st!

 

So I said "Fine, I will take action on Thursday as planned then." she replied "Fine." back to me.

 

Are they playing games with me or what? I assume this means that they won't pay up and I will have to take action now? How long is the process from taking action to getting the actual money?

 

Will I deffo win?? Has anyone lost? I am starting to lose my bottle a bit now.

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Sounds like they're playing games indeed.

 

Stick to 'your' timescale, and take action if you don't hear back after it. ;)

 

FWIW, i haven't heard of anyone failing to get their money back as of yet :)

fix (vb.):

1. to paper over, obscure, hide from public view;

2. to work around, in a way that produces unintended consequences that are worse than the original problem.

Usage: "Vista fixes many of the shortcomings of Windows XP".

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Sounds like they're playing games indeed.

 

Stick to 'your' timescale, and take action if you don't hear back after it. ;)

 

FWIW, i haven't heard of anyone failing to get their money back as of yet :)

 

Thanks. :)

 

Any idea on timescales from making claim to actualy getting cash?!

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