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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faults on car which i have only had 9 days...


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Hi,

 

Another car drama, me and cars just don't get on...

 

Bought a 2005 Land Rover from a small dealer 250 miles away all of 9 days ago on finance, which decided to break down yesterday, dead alternator...

 

I contacted the dealer this morning to say i wasn't happy and that it would need to be repaired,

and offered them a quote from my local independent Land Rover specialist of £712.49...

 

 

They went on to state that the warranty provided with the car would only cover repairs up to £300,

well having been through this drama before (pre 2015 and with SoG)

i know that the dealer is liable for the repairs to my 9 day old car

but have been nice enough to offer to phone some other repair garages to get further quotes,

none of which have yet got back to me.

 

I feel i should immediately get the ball rolling with regards to taking action,

i have no interest in waiting too long or playing games,

i work for the emergency services and having a working vehicle is essential for me...

 

I have drafted letters for both the dealer and finance company (attached)

however i wondered where i would stand with regards to getting reimbursement for hiring a car?

 

Thanks in advance

 

Paul

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Just to update at this point, the warranty company is prepared to cover the £300 and the dealer is happy to reimburse the rest so i will hold off on the letters for now, so watch this space...

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I had one replaced on s Fiat Marea some years ago that was over £300 using a refurb part so for a vehicle like this I can easily see that being the going rate at a main dealer say

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The dealer has the right to repair and the so called warranty means nothing at all.

 

It's not the dealers fault that you travelled 250 miles to make the purchase and he is not obliged to reimburse you what this warranty won't cover. He can do the job for less than £100 so why

should he pay out silly sums to another repairer.

 

You also say the car is on finance, so it doesn't belong to you it belongs to the finance house and it is their responsibility to get these repairs done.

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