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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vcs Ltd and BW Legal - stolen number plate 2010


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write to BW legal and tell them in no uncertain terms that if their client is well aware of the matter of the stolen plates and if they continue to harass you appropriate action will be taken to address this as both a criminal act and civil tort.

 

The reality is that VCS found a bundle of old dodgy claims and are trying their luck with them via BW on a "no win no fee" basis so BW wont be spending money on this once you have shown them you arent going to fall for this latest ploy.

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  • 4 weeks later...

ignore,

 

they know that you are in the right and arent going to pay so if they wantr to waste their clients money then let them.

 

Obviously this will require more writing further down the line but as they havent learnt their lesson yet let them carry on as they wish andget clobbered for being unreasonable.

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certainly not a phone call, if you want to vent your spleen at them make sure it is in writing and you have a copy. Email will do as long as you cc yourself or someone else in on it. they cant claim that it was killed by their spam filter, tough luck, that is like ripping up your post and then claiming you didnt get it as it is within the organisation's control.

So, if you want to contact them tell them that "as a victim of crime you dont expect to be harassed by some tin pot rentathreat and they should tell their client to stick the claim where the sun dont shine and seek out the real debtor as the law is on your side. They may need some help with their reading and writing but as a solicitor you should be able to do that for them".

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yes, plenty

but all of the cases that VCS have taken to court that have been defended they have lost.

 

They have also dropped buckets full once a defence has been put in

 

so when you file your skeleton defence (if they are dumb enough to sue)

keep an eye on the clock as they usually just let them matter time out without officially dropping it.

 

When they are a day late paying the allocation fee contact the court and ask for the claim to be thrown out (best)or stayed.

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