EE mobile dispute.

[Consumer dude]

EE have put me in default without giving me a final itemised statement which I had requested. Credit agency shows this default and so what can I do to put this right..

[silverfox1961]

Can I ask that instead of the one liner, could you lay out the dispute and include as much information as possible. Your query is so vague.

[Consumer dude]

My contract with EE had ended, and they sent me a final bill, I requested an itemised statement as the amount didn't look right, they never supplied, what I had requested and then I found out that they had reported me to credit reference agents, was they allow to do that and thus putting me in default while I still had a legitimate concern ?..

[Fedupandfightingback]

What type of contract do you have with them CD ? Is it for all your telecom/broadband or just mobile ? Do you not have access to your account online ?

[Consumer dude]

Its what I had, it was for one year. The on line account no longer allows me to access. Its now a closed account. Was they allowed just to report me to the credit reference agency. Isn't their a data protection issue here ?..

[silverfox1961]

My contract with EE had ended, and they sent me a final bill, I requested an itemised statement as the amount didn't look right, they never supplied, what I had requested and then I found out that they had reported me to credit reference agents, was they allow to do that and thus putting me in default while I still had a legitimate concern ?..

 

How was the request made?

Did they not write to you about the bill?

Did you cancel your direct debit?

[Consumer dude]

How was the request made?

Did they not write to you about the bill?

Did you cancel your direct debit?

 

Request was made for itemised statement in writing. I never paid by direct debit..

[Consumer dude]

So if they don't respond, what more can I do. Is there a mobile body I can complain to ?..

[silverfox1961]

If you have filed a formal complaint to EE and they have passed the 8 weeks required to resolve the issue then you can go to the Telecoms Ombudsman.

 

The question is, "Have you written a formal complaint to EE and have you headed the letter FORMAL COMPLAINT?"

 

If the answer is no then you must follow procedure. Some companies will not act on a complaint unless it has been formally noted as such. Just ringing them and complaining over the phone isn't enough. They will treat it as a query until such time they acknowledge a complaint.