Sky Cancellation Problems

[Gilbern]

My son took out a subscription with Sky for Broadband and TV. This involved a 12 month contract until August 2016. Included in this package were movies and a "free" TV set. My son agreed all this by telephone and nothing was actually signed; it was all verbal. He was told that early cancellation was possible but that a cancellation fee would be payable. This was a significant amount: £134.06 He was told this at least three times by Sky, most recently just 24 hours ago. Also if he did cancel early, the current months fee would be payable plus an indeterminate admin fee the following month after cancellation.

Earlier today he contacted Sky to cancel and was informed that cancellation was not possible as he was tied in to a 12 month contract. He offered to pay the cancellation fee, but was told that he still could not cancel.

This seems bizarre and also represents incredibly poor customer care (ie to mislead him into thinking he could cancel when apparently he can't!).

This has stressed him and involved numerous lengthy and annoying phone calls.

Given that nothing was signed, what are the implications for him if he simply cancels the Direct Debit through his bank?

[renegadeimp]

When did he take out the contract. When did he first inform sky to cancel?

[Gilbern]

It started in August 2015. He contacted them today to try to cancel, having been told he could cancel anytime upon payment of the early cancellation fee....

[renegadeimp]

He can cancel providing he pays the fee. NOT the extra admin charge. However, their retentions department is vicious. They will ignore and do anything to keep him as a subscriber. You will need o get him to clearly state on phone and record the full call, or write to their head office.