Argos HELP

[tezza1234]

Ok so on Saturday 21st November i ordered 6 items in the 3 for 2 toys deal, paid online via fast track, i chose a store near to me who was showing all 6 items as in stock (i have nearer stores to where i live but they only had 4 items in stock)

Anyhow, the plan was to collect on the Sunday or the Monday, as with fasttrack you have 7 days to collect.

Basically i received no pin, which is due after payment to say items are ready for collection.

So on Monday 23rd i spent 1 hour on the phone to argos head office and then it cut off, grrrrr. so i phoned the store direct, after 20 mins the found my order on the system and said some items had not come in, but i said all 6 items were showing as already in, thats why i chose this store.

Anyway the advice was to sit and wait for the pin.

 

Fast forwar to Thursday 26/11 and still nothing, baring in mind this was a £92.67 order, i was a little concerned, so i went to the branch direct. After speaking to various people, and eventually the manager, my order was found, all 6 items were in stock, but 1 of the items was not allocated to me when it should have been, a glitch on there system the manager told me.

 

So my option was too have this 1 item refunded and then to purcahse a new one, lucky i had the money to do that as some people wouldnt.

 

Anyway, get the 6 items, get home, check email and the numbers do not match up.

 

This item i was refunded i origonally paid £24.99 for, it was not one of the free items, The new price i paid in store, was £18.27 (so since the 3-2 finished on sunday, it has obviously gone down in price) but when i pruchased it on Saturday i physically paid £24.99, so i was expecting a refund of the prcie i paid but when ispecting the email when i got home, i was refunded £17.27, that is £1 less than the new price i had just paid in store and more than £7 less than my origonal purchase price.

 

Now i know this is only about £7, but still, its the point of it, what about the 1 hr 30 mins on phone, what about the extended travel, car parking and fuel to visit a store because it said they has all 6 items in stock. £7 is still £7 and i feel i have been shafted a little bit here, it was not my mistake.

 

What are my consumer options here.

[SabreSheep]

write a formal letter of complaint to the ceos office maybe?

[tezza1234]

write a formal letter of complaint to the ceos office maybe?

 

Ok but do you agree i am in the right

[tezza1234]

UPDATE:

 

This is going nowhere quickly at all really, email complaint sent last week of November, had a acknowledgment reply saying they are busy and will be in touch in due coure and... nothing since, that was 3 weeks ago lol. I feel a LBA coming on.

Also, why do Argos have a 'live chat' service yet its never up and running, brick wall grrr....