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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Moss v Yorkshire Bank ***WON***


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Thanks Caro, I think i will wait and see what transpires over the next few days. Hard too wait though, it's obvious their defence is a total fabrication and now me blood's up and i want to nail them

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As YB haven't complied with the court order i rang the court on Friday to see what i had to do if i wanted to claim judgment by default next week and they said i couldn't as it's entirely up to the judge and what he wanted to do and he might leave it until the hearing date :confused: , though they did say i could write in. The judge said in his order that if they didn't comply, the defence would be struck out without further order. So as there is no specific form do i address the letter to the court or the judge and should i request the judge to do anything other than review the case as the deadline for YB has passed.

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Don't tell JulesTools or he'll laugh. I'll try and clear some messages if you give me a sec.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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See Moss, I told you not to say that.:p

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Well on 28th Mar i applied for their defence to be struck out and judgement to be given. Today i have received a letter from the court stating

 

"When time for the defendant to comply has expired, i.e. 12 Apr 2007, the file will be referred back to the District Judge for directions"

 

Yet in the Order issued at AQ stage, it says at the start of my directions that

 

"The claimant shall within 28 days of service of this Order send to the Defendant and to the court" and then lists directions, which i complied with on 20th Feb

 

Then at the start of YB's directions it says.

 

"The defendant shall within 28 days thereafter file and serve a response to the claimants schedule, stating in respect of each item claimed"

followed by a list of orders for them, followed by "if the defendant fails to comply with this order, the defence will be struck out without further order.

 

Well it doesn't say within 56 days of service YB should comply, it says within 28 days thereafter, so what's going on have the court got it wrong or is this normal procedure and iv' e got it wrong.

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Thanks Zoot, Iv' e just got of the phone with the court and they said it didn't matter when i filed my papers as long as it was within my allotted 28 days, and that YB's 28 days wouldn't, start until my 28days were up, which seem a bit unfair as they have 56 days to do nothing :mad:

 

Still on the bright side i might get an offer for the full amount this week as the 12th is on Mon. :)

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12th April is Thursday Moss, but you never know.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Doo,:rolleyes: Thanks Caro, i think iv' e got brain fog today !!! so we'll see, i haven't heard a thing from YB for a couple of months now, I'm beginning to think they have forgotten me Their next offer had better be for the full amount with full interest or it will be rejected and they will go past the dead line and Moss will get judgment.

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  • 2 weeks later...

Well the last day for YB to comply with the court order was yesterday and i haven't had anything. I have just rang the court and they haven't received anything either. The lady at the court said the file will be before the judge within the next 5 days, so hopefully not long now :)

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What are YB's tactics now, the court order said that if they didn't file and serve before the 12th of April their defence would be struck out without further notice. well i don't understand why they haven't contacted me at all in the past two months, no offer, no court bundle, no letter of any sort. Do they not care if their defence is struck out ? I rang the court and the file will be before the judge in the next day or two so i await to see what YB do next.

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Don't let them get to you Moss. You should be on the home run soon.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Nothing in the post today so i rang the court and they haven't sent my file back to the judge yet :mad: It's now 11 days past the dead line and the court have done nothing, what's the point of a court order if it's not enforced :mad: It's only a couple of weeks to my hearing, perhaps something will happen before then. :rolleyes:

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Hi Simon, I have just received a letter from Yorkshire Bank stating they are not prepared to repay my charges and I have 8 weeks to appeal against this decision until they close the complaint. Did you amend the letter at all??? as it opens with "I am very disappointed that you have failed to respond to my letter of the [DATE]." they have responded just not how i wished them to.

Thank-you.

 

 

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boobiebubble just change the wording to 'failed to respond positively'

 

Hope that helps.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

Frequently Asked Questions

Example Step-By-Step Instructions

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I've answered in your thread lousecutiepie so that people can follow your claim and give you advise.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

Frequently Asked Questions

Example Step-By-Step Instructions

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Lousecutiepie, the court will write to you and tell you how they want to proceed. You could also give them a ring and ask them what the next step is, they are generally very helpful.

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